Overview

The Information Technology Help Desk serves as the central point of contact for the computing support needs of the JMU community. 

Who can use this Service?

JMU applicants, students, faculty, staff, affiliates and alumni.

How can I get this Service?

Online: IT Service Portal - submit a ticket or search for answers in the knowledge base

Phone: (540) 568-3555

Email: helpdesk@jmu.edu - provide eID, phone number and specific details (e.g. screenshots, errors, application, browser, etc)

In Person: 4th floor, Student Success Center

Personally-owned equipment: IT support staff are not permitted to physically work on personally-owned computers and mobile devices.  Staff will attempt to provide support through documentation and verbal recommendations when possible.  

Where can I get Help/Support?

Still have questions, contact the IT Help Desk (see How can I get this Service? listed above)

FAQs

Does the Help Desk offer student employment opportunities?
Yes, positions are posted on joblink.jmu.edu under the title “ IT Help Desk Customer Support Representative”   We seek dynamic, customer service driven student employees that have the ability to learn quickly and the willingness to grow their technical expertise

Operating Hours
(the IT Help Desk follows University closings due to inclement weather. See the main JMU page for weather delays and closures)

Normal Hours
Monday-Thursday:      8am-9pm
Friday:                       8am-5pm
Saturday:                   Closed
Sunday:                     3pm-7pm

Summer Hours
May 16th- July 19th
Monday-Thursday      8am–7pm
Friday                          8am–noon
Sunday                        3pm-7pm *
(* No In-person support, building closed)

July 20th – July 21st
Wednesday-Thursday   8am-6pm

July 22nd – August 13th
Monday-Thursday      8am-5pm
Friday                          8am-noon
Sunday                        3pm-7pm *
(* No In-person support, building closed) 

Exceptions
May 15                        Closed
May 29-30                   Closed
Jun. 19-20                   Closed
Jul. 3-4                        Closed

 

 

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