Overview

The Information Technology Help Desk serves as the central point of contact for the computing support needs of the JMU community. 

Who can use this Service?

JMU applicants, students, faculty, staff, affiliates and alumni.

How can I get this Service?

Online: IT Service Portal - submit a ticket or search for answers in the knowledge base

Phone: (540) 568-3555

Email: helpdesk@jmu.edu - provide eID, phone number and specific details (e.g. screenshots, errors, application, browser, etc)

In Person: 4th floor, Student Success Center

Personally-owned equipment: IT support staff are not permitted to physically work on personally-owned computers and mobile devices.  Staff will attempt to provide support through documentation and verbal recommendations when possible.  

Where can I get Help/Support?

Still have questions, contact the IT Help Desk (see How can I get this Service? listed above)

FAQs

Does the Help Desk offer part-time employment opportunities?
Yes, positions are posted on joblink.jmu.edu under the title “ IT Help Desk Customer Support Representative”   We seek dynamic, customer service driven student employees that have the ability to learn quickly and the willingness to grow their technical expertise

Standard Operating Hours*
Mon-Thurs: 8am to 9pm
Fri: 8am to 5pm
Sat: Closed
Sun: 3pm to 7pm

Exceptions

Spring Break:
March 10th - Closed
March 11th - 14th 
Mon-Fri: 8am to 5pm
March 15th - Closed

* The IT Help Desk follows University closings due to inclement weather (see the JMU website for weather delays and the JMU Holiday Schedule and University Closings)

  • Mar 13 default image Year-End Technology Purchases

    Faculty and staff should submit any Technology Solution Requests for technology purchases no later than Friday, May 3rd.

  • Mar 13 default image New Teams Arrives at JMU

    Starting March 19th, all JMU users can begin using New Teams. Starting April 1, 2024, all remaining users will automatically switch over.

  • Mar 13 default image Announcing Microsoft Copilot AI with Data Protection

    JMU Information Technology is pleased to announce that Microsoft Copilot is available to the university community with Microsoft’s commercial data protections.


More Articles

Back to Top