The Information Technology Help Desk serves as the central point of contact for the computing support needs of the JMU community. 

Who can use this Service?

JMU applicants, students, faculty, staff, affiliates and alumni.

How can I get this Service?

Phone: (540) 568-3555

Email: helpdesk@jmu.edu

In Person: 4th floor, Student Success Center

Online: Submit a Service Request

Where can I get Help/Support?

Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu


Does the Help Desk offer student employment opportunities?
Yes, positions are posted on joblink.jmu.edu under the title “ IT Help Desk Customer Support Representative”   We seek dynamic, customer service driven student employees that have the ability to learn quickly and the willingness to grow their technical expertise

Hours of Operation

Standard Operating Hours
(the IT Help Desk follows University closings due to inclement weather – see the JMU Web for weather delays and closures)

Mon-Thurs - 8am - 9pm
Fri - 8am - 5pm
Sat - Closed
Sun - 3pm - 9pm


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