Overview

The Information Technology Help Desk serves as the central point of contact for the computing support needs of the JMU community. 

Who can use this Service?

JMU applicants, students, faculty, staff, affiliates and alumni.

How can I get this Service?

Phone: (540) 568-3555

Email: helpdesk@jmu.edu

In Person: 4th floor, Student Success Center

Online: IT Service Portal

Where can I get Help/Support?

Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu

FAQs

Does the Help Desk offer student employment opportunities?
Yes, positions are posted on joblink.jmu.edu under the title “ IT Help Desk Customer Support Representative”   We seek dynamic, customer service driven student employees that have the ability to learn quickly and the willingness to grow their technical expertise

Hours of Operation

Standard Operating Hours
(the IT Help Desk follows University closings due to inclement weather – see the JMU Web for weather delays and closures)

Mon-Thurs - 8am - 9pm
Fri - 8am - 5pm
Sat - Closed
Sun - 3pm - 9pm

2019 Fall Holiday Hours 

2019 Fall Break

November 23-30 - Closed
December 1 - 3pm-9pm

2019-2020 Winter Break

December 16-18 - 8am-5pm
December 19 - 8am-1pm
December 20-Jan 1 - Closed

2020 Winter Session Hours

January 2-3 - 8am-5pm
January 4 - Closed
January 5 - 3pm-9pm
January 6-10 - 8am-5pm
January 11 - Closed
January 12 - 3pm-9pm

2020 Spring Holiday Hours

January 19 - Closed
January 20 - Closed

2020 Spring Break

March 8 - Closed
March 9-12 - 8am-5pm
March 13-14 - Closed
March 15 - 3pm-9pm

2020 Spring Commencement

May 8 - 8am-1pm
May 9 - Closed
May 10 - 3pm-9pm

News

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