IT Help Desk
Overview
The Information Technology Help Desk serves as the central point of contact for the computing support needs of the JMU community.
Who can use this Service?
How can I get this Service?
Online: IT Service Portal - submit a ticket or search for answers in the knowledge base
Phone: (540) 568-3555
Email: helpdesk@jmu.edu - provide eID, phone number and specific details (e.g. screenshots, errors, application, browser, etc)
In Person: 4th floor, Student Success Center (open 8am-5pm M-F)
Personally-owned equipment: IT support staff are not permitted to physically work on personally-owned computers and mobile devices. Staff will attempt to provide support through documentation and verbal recommendations when possible.
Where can I get Help/Support?
Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu
FAQs
Does the Help Desk offer student employment opportunities?
Yes, positions are posted on joblink.jmu.edu under the title “ IT Help Desk Customer Support Representative” We seek dynamic, customer service driven student employees that have the ability to learn quickly and the willingness to grow their technical expertise.
