The Information Technology Help Desk serves as the central point of contact for the computing support needs of the JMU community. 

Who can use this Service?

JMU applicants, students, faculty, staff, affiliates and alumni.

How can I get this Service?

Online: IT Service Portal - submit a ticket or search for answers in the knowledge base

Phone: (540) 568-3555

Email: helpdesk@jmu.edu - provide eID, phone number and specific details (e.g. screenshots, errors, application, browser, etc)

In Person: 4th floor, Student Success Center

Personally-owned equipment: IT support staff are not permitted to physically work on personally-owned computers and mobile devices.  Staff will attempt to provide support through documentation and verbal recommendations when possible.  

Where can I get Help/Support?

Still have questions, contact the IT Help Desk (see How can I get this Service? listed above)


Does the Help Desk offer part-time employment opportunities?
Yes, positions are posted on joblink.jmu.edu under the title “ IT Help Desk Customer Support Representative”   We seek dynamic, customer service driven student employees that have the ability to learn quickly and the willingness to grow their technical expertise

Standard Operating Hours*
Mon-Thurs: 8am to 9pm
Fri: 8am to 5pm
Sat: Closed
Sun: 3pm to 7pm


Summer Hours:
May 12th - July 3rd
Mon-Thurs: 8am to 7pm (No Walk-ins After 5pm)
Fri: 8am to 12pm
Sat: Closed
Sun: 3pm to 7pm (No Walk-in Hours)

July 7th - August 9th
Mon-Thurs: 8am to 5pm 
Fri: 8am to 12pm
Sat: Closed
Sun: 3pm to 7pm (No Walk-in Hours)

May 26-27th
June 19th
July 4-5th

* The IT Help Desk follows University closings due to inclement weather (see the JMU website for weather delays and the JMU Holiday Schedule and University Closings)

  • Apr 26 default image ByteDance and Tencent applications prohibited

    Virginia law prohibits all JMU employees from using any application developed by ByteDance or Tencent on JMU devices or while connected to any state network.

  • Apr 26 default image Technology spring cleanup

    Information Technology encourages all employees to take time to review their technology use and consider moving files to the cloud.

  • Apr 26 default image Change coming to network sign-in

    Employees or affiliates who connect to the JMU network with Ethernet cables will soon see a new login page.

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