IT Help Desk
Overview
The Information Technology Help Desk serves as the central point of contact for the computing support needs of the JMU community.
Who can use this Service?
How can I get this Service?
Online: IT Service Portal - submit a ticket or search for answers in the knowledge base
Email: helpdesk@jmu.edu - provide eID, phone number and specific details
In Person: 4th floor, Student Success Center - by appointment only
Phone: (540) 568-3555
Due to COVID-19, the IT Help Desk team is providing a hybrid model of support from both on-campus and remote locations following these guidelines:
PPE: Remote control tools will be utilized where feasible. If an office visit is required, safe practices including social distancing, sanitation and wearing a face covering. Allow for a distance of at least six feet between you and the support staff at all times. Please ensure sanitation wipes and hand sanitizers are nearby in your office to clean hands, mice, keyboards, and work surfaces. Please move your mousepad away from the computer area and free the work area from unnecessary items. Follow all required university safety guidelines for sanitation, social distancing and face coverings. Failure to do so will delay the delivery of support and may require rescheduling the appointment.
Personally-owned equipment: IT support staff are not allowed to physically work on personally-owned computers and mobile devices. Staff will attempt to provide support through documentation and verbal recommendations when possible.
Where can I get Help/Support?
Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu
FAQs
Does the Help Desk offer student employment opportunities?
Yes, positions are posted on joblink.jmu.edu under the title “ IT Help Desk Customer Support Representative” We seek dynamic, customer service driven student employees that have the ability to learn quickly and the willingness to grow their technical expertise.
