Zoom a cloud-based web conferencing tool for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems. Zoom allows you to meet face-to-face using HD video conferencing; share your desktop, documents, or individual applications with everyone in the meeting. It provides collaboration with people within and outside JMU.

Who can use this Service?

Faculty, staff and students

How can I get this Service?

Faculty, Staff, and Students - login with your eID, password and Duo at https://jmu-edu.zoom.us.

HIPAA License Request - If you need to use Zoom for meetings that include HIPAA or personally-identifiable health data, submit a Technology Solution Request. (TSR)

Where can I get Help/Support?

Submit a ticket through the IT Service Portal or search for answers in the knowledge base.

Submit a ticket through the IT Service Portal for Zoom assistance with Canvas.

Library resources for Teaching & Learning with Zoom

Managing participant behavior in online classes or meetings

If you encounter disruptive behavior during an online class or meeting you have a number of options in Zoom and Webex.

Faculty can find information on dealing with disruptive behavior during classes in Academic Affairs Policy #12. For information on general student behavior expectations, visit the Standards of Conduct & Policies section of the JMU student handbook. To report a violation of the Standards of Conduct & Policies, contact OSARP.

Zoom Cloud Recording Storage

Utilizing Breakout Rooms

LinkedIn Learning Zoom Topics

Security Best Practices

Securing your Zoom meeting

Zoom vs. Webex vs. Teams Comparison Chart

Decision Tree – when to use Zoom or Webex

JMU-branded Zoom virtual backgrounds

Zoom Edu Features List-JMU

Installing Zoom Add-In


Ask a Question

Report an Issue


Zoom Resources:

How can I get started with Zoom?

Frequently asked Questions

Schedule a Meeting

Join a Meeting

Share Content and Present

Accessibility Features

Tricks and Tips guide for educators transitioning to online instruction

Meeting and Webinar Best Practices and Resources

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