Overview
Zoom a cloud-based web conferencing tool for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems. Zoom allows you to meet face-to-face using HD video conferencing; share your desktop, documents, or individual applications with everyone in the meeting. It provides collaboration with people within and outside JMU.
Who can use this Service?
How can I get this Service?
Faculty, Staff, and Students - login with your eID, password and Duo at https://jmu-edu.zoom.us.
HIPAA License Request - If you need to use Zoom for meetings that include HIPAA or personally-identifiable health data, submit a Technology Solution Request. (TSR)
Where can I get Help/Support?
Submit a ticket through the IT Service Portal or search for answers in the knowledge base.
Submit a ticket through the IT Service Portal for Zoom assistance with Canvas.
Library resources for Teaching & Learning with Zoom
Managing participant behavior in online classes or meetings
If you encounter disruptive behavior during an online class or meeting you have a number of options in Zoom and Webex.
Faculty can find information on dealing with disruptive behavior during classes in Academic Affairs Policy #12. For information on general student behavior expectations, visit the Standards of Conduct & Policies section of the JMU student handbook. To report a violation of the Standards of Conduct & Policies, contact OSARP.
Zoom vs. Webex vs. Teams Comparison Chart
Decision Tree – when to use Zoom or Webex
JMU-branded Zoom virtual backgrounds
Zoom Resources:
How can I get started with Zoom?
Tricks and Tips guide for educators transitioning to online instruction
