Adobe Sign is a cloud-based e-signature service that allows users to send, sign, track, and manage signature processes using a browser or mobile device. This service is only needed to create, manage, and send documents for signature. Signers are not required to log into Adobe Sign to sign a document.

Adobe Sign offers HIPAA-compliant groups for areas of the university which send out documents containing Protected Health Information (PHI). Please indicate your need for HIPAA compliance when requesting access.

Who can use this Service?

Faculty and Staff

How can I get this Service?

Submit an Access Request. Once access is granted, you can log in to Adobe Sign with your eID and password.

Please note that JMU Adobe Sign users are responsible for ensuring their usage is compliant with data protection and privacy requirements specified by federal and state laws, regulations, and industry standards.

Individuals and departments utilizing Adobe Sign must download completed signed documents at regular intervals and store them in secure locations on the JMU network, following the JMU Data Storage Guidelines. Documents will be deleted from the Adobe Sign cloud automatically 30 days after signature completion.

JMU branding is applied by default to Adobe Sign transactions. Variations to the branding can be made using the JMU branding guidelines.

Where can I get Help/Support?

Submit a ticket or search for answers in the knowledge base through the IT Service Portal.

Ask a Question

Report an Issue

Request Access

Adobe Sign tutorials are available at LinkedIn Learning and

More training videos at Adobe Sign. 


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