Telecom Office Phone Services

Overview

IT-Telecom is the provider of many services for the JMU Community. One of the services is the Office phone. Faculty and Staff have access to single-line phones or multi-line phones.

Who can use this Service?

JMU faculty and staff

How can I get this Service?

All services may be obtained through the Telecommunications Department.

Call (540) 568-6471 or send email to telecom@jmu.edu

Where can I get Help/Support?

For assistance, call (540) 568-6471 or send email to telecom@jmu.edu.

Single Line Basic How to Use
Single Line Cortelco How to Use
Cortelco 2730 How to Use
Cortelco 8780 How to Use
NEC DTERM How to Use
Dialing Instructions - PDF

FAQs

How do I change the name display and update telecom records?
Contact telecom@jmu.edu. Include your department name, department org number, the first and last name of the new user.

How do I report trouble with a phone?
Contact the JMU Telecom at 540-568-6471 or email at telecom@jmu.edu. Provide the subscriber name and phone number, building and room number where the phone is located. We will dispatch a technician to repair the phone within 24 hour period.

Are there phone instructions for my phone at my office location?
Yes, contact Telecom at (540) 568-6471 or telecom@jmu.edu to determine which set of instructions you will need for the phone you are using.

New Phone Installation

Faculty and staff are provided with either single line or multiple line “D-Term” phones. These phones have voice mail capability and other calling features such as: call back, hold, forward, conference call, last number redial, speed dial, and speaker.

Request a Phone Installation

Phone Moves

Planning a move? Whether you are moving to another building, across the hall or just to the other end of your office. A phone move request form is required to provide telecom with all the necessary information to execute your request correctly.

Request a Phone Move

Voicemail