Identity Finder software is designed to locate personally identifiable information (PII). It will detect sensitive information such as Social Security Numbers (SSNs), Bank Account numbers, and credit card numbers stored on computers.

Who can use this Service?

JMU faculty and staff for use on JMU-owned Windows and Mac computers

How can I get this Service?

Windows Computers:  JMU domain-joined managed computers have Identity Finder available for installation through the Microsoft Software Center (see the Endpoint Management service for more information).

Mac Computers: JMU managed computers have Identity Finder available through JMU Self Service (in your Applications folder).

Where can I get Help/Support?

Introductory training video

Using the software

Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu

Ask a Question

Report an Issue


Will Identity Finder search my emails?

Yes. The program will search all email in your JMU email account and also any email you may have stored on your computer.

Will Identity Finder run on a Mac?

Yes. A version of Identity Finder is available for macOS.

How long does it take Identity Finder to scan my computer?

The first time it may run for several hours, at least. It depends largely on how much data you have and how fast your computer is. After that, it usually completes in less than 15 minutes, since Identity Finder is only checking new files and files that have changed since the last scan.

Can I use my computer while Identity Finder is scanning?

Yes. Identity Finder runs at a low priority and should have very minimal impact on your computer’s performance.

Can the scan be run overnight?

Yes.  Just ensure your computer is plugged in if it is a laptop. Identity Finder will not scan if the computer goes into sleep mode. However, it will resume scanning when it wakes up.

What data will Identity Finder try to locate?

Identity Finder is pre-configured to search for credit card numbers, banking numbers, and social security numbers.

What do I do with the scan results?

You need to evaluate the results and determine what to do with the documents identified: shred, scrub, quarantine or ignore.

Can Identity Finder scan for more than credit card numbers, banking numbers, and social security numbers?

Yes. You may elect to have Identity Finder search for other types of data, including: driver license, birth date, phone number, email address, personal address, and passport number.

Who will have access to the results of the scans?

Only IT Security staff has access to the results of the scans.

Where does Identity Finder scan?

Identity Finder scans all local hard drives and JMU email. By default, it does not scan network file storage or external drives such as USB or flash drives.

How will I know if Identity Finder is installed on my computer?

The Spirion App will be listed on your Start menu (Windows) or in your Finder Applications folder (macOS).

Can I download Identity Finder to use on my personal use?

No. Identity Finder is licensed for use on JMU-owned computers only.

How does someone get access to Identity Finder?

If you do not see Spirion Identity Finder in Microsoft Software Center (Windows) or in your JMU Self Service Applications folder (macOS), contact the IT Help Desk at 568-3555 or email helpdesk@jmu.edu.

Is there a JMU policy about storing highly confidential data?

Yes, Policy 1205, Data Stewardship Policy

I created a password in Identity Finder, but now I can’t remember it. What do I do?

Delete the two Identity Finder password files:  identityinfo.dat and identityinfo.sqlite 

      On a Windows Computer:

  • Click the Start button
  • Type %localappdata%\Identity Finder\identityinfo.dat in the Search box (do not press Enter)
  • Right-click the filename and select Delete
  • Type %localappdata%\Identity Finder\identityinfo.sqlite in the Search box (do not press Enter)
  • Right-click the filename and select Delete

      On a Mac Computer: 

  • Navigate to /USERNAME/Library/Application Support/Identity Finder/Identity Finder Mac Edition/identityinfo.dat and Delete
  • Navigate to /USERNAME/Library/Application Support/Identity Finder/Identity Finder Mac Edition/identityinfo.sqlite and Delete

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