Need to Work Remotely?

This guide includes useful resources for working remotely that are available to JMU employees.

Please read the entire guide before working remotely, because many remote access methods need to be configured on campus before they can be used from off campus.

Home Office
Be Prepared with Tools and Technology
  • Know your passwords!
  • If your eID password is about to expire, change it now and update your password on all of your computers and mobile devices.
  • Have your Two Factor Authentication (Duo) device(s) with you.
    • If you only have one mobile device registered, consider adding another device.
    • For employees without a secondary device, tokens are available through the IT Help Desk.
  • Secure your devices.
    • Install any pending patches and software updates.
    • For save computing tips, review RunSafe and the information included on this page.
  • Gather any supplies you need to work and communicate effectively. Suggestions:
    • Microphone, speaker, and webcam for conferencing (if not built in to your computer)
    • Power adapters
    • Keyboard, mouse, and extra monitor (if you'll be working from a laptop)
    • Physical files and records
  • Test your connection and applications before beginning remote work.

Visit the IT Service Portal to browse knowledge articles, request a service, or submit a help ticket. You may also contact the IT Help Desk for assistance.

Connecting to JMU Applications and Services from Home

For most types of work, you may connect through your home internet service and use either your personal computer or a JMU-owned computer (JMU-managed computers are highly recommended). Simply navigate to the services you need to use and log in with your JMU eID, password, and Duo. Common systems include:

Some systems, such as most Administrative and Business Systems (including PeopleSoft SA, HR, and FIN) have additional protections and must be remotely accessed either:

If you have slow or no internet at home, be sure to let your supervisor and colleagues know and come up with a plan to keep collaboration flowing. A slow network connection does not only impair your ability to collaborate with your colleagues; it can also make it difficult for IT to solve any computer issues you may encounter. Please note, IT cannot resolve issues with your home's network, so please contact your internet service provider to resolve network issues.

Connecting through a Secure Virtual Private Network (SSL VPN)

For some activities, such as working in systems that can typically only be accessed from an on-campus computer, you may need to use the SSL VPN service. The VPN establishes a secure connection between your remote computer and the JMU Network. To request access to the VPN and get information on its use, please visit the SSL VPN page. Remember, it's a good idea to test your VPN connection from home so that you know you can reliably work remotely.

What If I Use a Mac?

Mac owners will find comfort in knowing that they can access everything that can be accessed on a PC, but the methods might be slightly different. For Mac versions of JMU software, see our available software page or the JMU Self Service application installed on IT-Managed Macs. Microsoft 365 and all of its components, except Microsoft Access, work on a Mac. VDI (see above) is typically the best way to access most administrative and business systems. The SSL VPN works on Macs as well, and you will need it to access VDI and the N drive remotely (be sure to list the services you use in your remote access request). If you have questions or concerns, please contact the IT Help Desk.

Voicemail & Phone

You can access voicemail from anywhere. See the voicemail service page for info.

Important: Please do not forward your office phone to your home or mobile phone due to system constraints. Instead, set your voicemail message to inform callers of the phone number to reach you remotely.

Communication and Collaboration Services

A variety of tools are available for video conferencing, online chat, and file/document sharing.

Meet virtually with video, voice, and chat.

  • Microsoft Teams is a collaboration and productivity tool that is included with Microsoft 365. With Teams, you can chat with individuals or groups, hold video meetings, make audio/video calls, store and share files, and integrate with other applications.
  • Zoom is a cloud-based web conferencing tool for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems. Zoom allows you to meet face-to-face using HD video conferencing; share your desktop, documents, or individual applications with everyone in the meeting. It provides collaboration with people within and outside JMU.

Collaborate with others using online productivity platforms.

  • Microsoft Teams is a collaboration and productivity tool that is included with Microsoft 365. With Teams, you can chat with individuals or groups, hold video meetings, make audio/video calls, store and share files, and integrate with other applications.
  • Microsoft SharePoint is web-based and your work is stored in the cloud so you can access it from anywhere with an internet connection.
  • File Storage (N:Drive) is a file storage solution made available remotely on JMU Windows computers through Direct Access. It is accessible on Macs via the SSL VPN, by request.
  • Microsoft OneDrive provides online individual storage space for documents. You can store, share, and sync your files. You can update your files from any device and even simultaneously edit Office documents with others.
Available Software

Some JMU software can be downloaded to personal computers. View available software for more information. Please note, there can often be issues with the use of personally-owned computers that IT cannot resolve, so use of a JMU-managed computer is recommended for remote work.

Stay Safe and Protect Data

It is important to remain vigilant about data security.

  • Be aware of risks from phishing attempts.
  • Ensure you have antivirus software installed (provided on JMU-managed computers).
  • Enable your local firewall (enabled by default on JMU-managed computers).
  • Only download software from trusted sources.
  • Stay informed of Information Technology computing Alerts and News.

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