Overview

JMU has concentrated its purchasing and support efforts around Dell and Apple products, including discounts and on-campus hardware warranty repair. 

Students can view recommendations at the Madison CyberZone at the JMU Bookstore.

Departments should make every effort to meet their computer needs with Dell and Apple branded products. If you need assistance configuring a Dell or Apple product to meet your departmental needs, contact Becky Helmick at (540) 568-8083.

Who can use this Service?

JMU students, faculty and staff.

How can I get this Service?

Minimum specifications for new computer purchases:

NOTE: To allow for video conferencing and teleworking, please purchase all computers with a wireless card, camera and microphone.  Teleworkers should view additional recommendations at the bottom of this section.

PC

  • Processor
    • OptiPlex: 3.1 GHz Intel 6 Core i5
    • Latitude: 1.6 GHz Intel Quad Core i5
  • RAM
    • 8 GB
  • Operating System
    • Windows 10 Enterprise for JMU-owned computers
    • Windows 10 Professional for student-owned computers
  • Office Application
    • Microsoft Office 2019 Professional Plus for JMU-owned computers
    • Microsoft 365 for student-owned computers

  • Warranty
    • Minimum 3 years

Mac       

  • Processor
    • 3.1 GHz Intel 6 Core i5 iMac
    • 1.1 GHz Quad Core i5 MacBook Air
    • 1.4 GHz Quad Core i5 MacBook Pro
  • RAM
    • 8 GB
  • Operating System
    • macOS Big Sur
  • Office Application
    • Microsoft Office 2019 for JMU-owned computers
    • Microsoft 365 for student-owned computers

  • Warranty
    • Minimum 3 years


Minimum specifications for existing computers:

PC

  • Processor
    • OptiPlex: 3.4 GHz Intel Quad Core i5
    • Latitude: 1.7 GHz Intel Dual Core i5
  • RAM
    • 8 GB
  • Operating System
    • Windows 10 Enterprise for JMU-owned computers
    • Windows 10 Professional for student-owned computers
  • Office Application
    • Microsoft Office 2016 Professional Plus for JMU-owned computers
    • Microsoft 365 for student-owned computers

Mac

  • Processor
    • 2.8 GHz Intel Core i5 iMac
    • 1.6 GHz  Dual Core i5 MacBook Air
    • 1.4 GHz Quad Core i5 MacBook Pro
  • RAM
    • 8 GB
  • Operating System
    • macOS Catalina
  • Office Application
    • Microsoft Office 2016 for JMU-owned computers
    • Microsoft 365 for student-owned computers

Computer Recommendations for JMU Employees who Telework
For employees who telework, especially in a hybrid mode, JMU Information Technology recommends a laptop computer matching the minimum specifications above or better, and please ensure that the device also has the following:

  • Wireless networking (Wi-Fi) capability
  • A video-capable camera or webcam
  • A microphone and speakers, or a headset with a microphone

Most new laptops sold today have the above features, which should be considered the basics for telework.  However, when planning for a more comfortable telework experience, here are additional items to consider in both your home and JMU office locations:

  • An extra keyboard and/or mouse - this will be more comfortable than a laptop keyboard and trackpad when working for long periods of time
  • A separate monitor - a 24 inch monitor (or larger) will provide extra workspace for easier viewing of larger content
  • A "dock" or docking station - this will charge your laptop and allow you to connect it to all of your peripherals and monitors with fewer cables; some "hub" monitors double as docking stations

Choosing compatible devices can be challenging, so please contact Information Technology for configuration assitance, should you have questions.

Computer Recommendations for Incoming Students:
JMU Information Technology works with the Madison CyberZone at the JMU Bookstore to configure Apple and Dell computers that meet the needs of the JMU Academic Departments. Recommendations by Major are available on the Madison CyberZone site. 

Computer Replacement Statement for JMU Departments:

JMU Information Technology recommends that departments budget to replace computers with an Equipment Service Number (ESN) beginning with a “16” or lower (models older than 2016). This is to ensure the computer has adequate performance and compatibility with supported versions of operating systems and application software. Computers that can no longer run modern, supported operating systems and applications pose a security risk to JMU’s computing environment and data.  Also, when a computer's warranty has expired, the device can quickly become no longer cost-effective to repair in the event of a hardware failure, and repairs can take longer, sacrificing employee productivity. Requesting funding to replace computers does not guarantee that funding will be provided.

Where can I get Help/Support?

Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu

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