What is the difference between Webex Meetings, Training, and Events?

What is the difference between faculty/staff accounts and student accounts?

JMU faculty/staff login at jmu.webex.com and will have access to all four Webex tools:  Meetings, Events, Training, and Support).

JMU students will login at jmudukes.webex.com and have access to Webex Meetings.

How do I use my personal room?

Your personal room is a persistent Webex link tied to your account. You can use this for informal meetings and office hours. Your personal room link can be found on your Webex account. Upon login you will see “Your Name’s Personal Room” with a link underneath ex: https://jmu.webex.com/meet/your-eID (for faculty/staff)

https://jmudukes.webex.com/meet/your-eID (for students)

This will always be available to send to participants and meet instantly. You do not need to schedule a meeting in your personal room, you can simply send invitees this persistent link.

How do I use Webex within Canvas?

For more information about Webex within Canvas, visit the JMU Libraries page at - https://ask.lib.jmu.edu/techsupport/faq/273818 and contact LET Support (letsupport@jmu.edu) with additional questions.

How can I create breakout rooms in my Webex session?

Breakout rooms are available in Webex Training. To schedule a Webex training, login to jmu.webex.com and click “WT” on the left sidebar of the homepage. Then click “Schedule Training” on the left sidebar under “Host a Session.” When you are selecting options for your session there is a section called “Breakout Session Assignment Settings” that you can customize. Once you have scheduled your training and are in the session, visit this page for additional information about using breakout rooms - https://help.webex.com/en-us/8cckd2/Manage-Breakout-Sessions-in-Cisco-Webex-Training

Can I add a virtual background to my Webex call?

Yes, currently virtual backgrounds are available using the Webex Meetings app on iOS devices. For more information on virtual backgrounds visit this page - https://help.webex.com/en-us/80jduab/Change-Your-Video-Background-in-Webex-Meetings-Events-and-Training

Can I have host multiple meetings at the same time?

When you schedule a Webex meeting you are the host of that meeting. As the host, you can schedule multiple meetings at the same time. However, you can only be in one active meeting at a time as the host. Ex. If you schedule 2 meetings from your account to both start at 9 am on 6/1, you will only be able to join one at 9 am on 6/1. To have the other simultaneous meeting work, you would need to choose “Let anyone with a host account on this site or anyone joining from an authenticated Cisco video device in this organization host my meeting” or assign an alternate host upon entry. Note: this is only for scheduled meetings. At no time can you host multiple meetings using your personal room. As a best practice, have the host who will attend the meeting also schedule the meeting through their account.

Will all my Webex sessions require a password?

Yes, for security there will be a password created when you schedule a Webex Meeting, Event, or Training. If you send the link to join to a participant directly (ex. embedded in an email) the participant will not be required to enter the password. However, if you only provide the meeting number (access code) then the user will be prompted to enter the given password.

What can I do as the host vs. participants in my Webex Meeting? 

How do I access recordings?

Login to jmu.webex.com and click the third icon on the left sidebar that is one circle inside another (looks like a target). All recordings saved to the Webex site should all be listed and available for download.

What file format are my recordings in?

Webex Meetings, Events, and your personal room session recordings will be saved as MP4s. Webex Training sessions will be saved as WRF files and need to be converted.

Are transcriptions available for recordings?

Yes, all sessions recorded made after May 1, 2020 should have transcriptions available within the recording. These are only available after the recording has processed and not in real time during the session.

How do I delete recordings?

Select a recording by clicking the box next to the recording title. Then click “Delete” in the upper right of the screen. Confirm that you would like to delete the recording. To empty your trash click the dropdown menu under “My Recording Meetings” and click “Deleted.” Follow the same process of clicking the box next to the recording title. Then click “Delete All” in the upper right of the screen. Confirm that you would like to delete the recording permanently.

Can I livestream my Webex session?

Yes, you can livestream Webex Meetings, Events, or your personal room (not Webex training). To have this feature enabled for your account, email the IT Help Desk t helpdesk@jmu.edu.

You will need to have a destination for the livestream (ex. YouTube Live, Facebook Live) and some of those sites (ex. Youtube) require 24 hours to authenticate your account before you are able to livestream.

How do I use Webex in Outlook?

To use Webex in Outlook you will need to install Webex productivity tools. Visit this page to learn more about how to download productivity tools - https://help.webex.com/en-us/nby4rwy/Install-and-Set-Up-Webex-Productivity-Tools-for-Windows

Can I schedule a Webex Meeting, Event, or Training in Outlook?
Outlook uses Webex productivity tools which will utilize your personal room when you schedule a session. If you are using Outlook to schedule a session, the session will use your persistent personal room link ex. https://jmu.webex.com/meet/[YOUR EID] Do not use Outlook if you are trying to schedule an Event or Training.