Overview

MyMadison is the self-service one-stop shop for students, applicants, employees, instructors, advisors and graduates.  Numerous features are available including pay advices, leave, student center, applicant center and class rolls.  eID account management is also available here.

Who can use this Service?

All employees, affiliates with eID services, applicants, students, instructors, advisors and graduates with an active eID.

How can I get this Service?

Access to MyMadison is automatically provided with access based on your role(s) with the university.

Where can I get Help/Support?

Students: https://www.jmu.edu/computing/mymadison/tutorials/tutorials-students.shtml

Faculty and staff: 
https://www.jmu.edu/computing/mymadison/tutorials/tutorials-faculty-staff.shtml

Applicants:
https://www.jmu.edu/computing/teaching-and-learning/tutorials-and-howto/mymadison/applicant-center-faq.shtml

Information Technology Help Desk at (540) 568-3555, IT Service Portal or helpdesk@jmu.edu

Ask a Question

Report an Issue

FAQs

I am having a problem logging in to MyMadison - I get the error message "Access Denied. The username you have entered cannot authenticate with Duo Security"

Depending upon your role at JMU (graduated, student and employee), this message has different meanings:

  • Graduated: Never enrolled in Duo (typically applies to graduates or those who may have had an eID at JMU in the past prior to the implementation of two-factor authentication with Duo)
  • Student/Employee: Have not activated your eID

If you continue to receive the "Access Denied" message, contact the IT Help Desk at (540) 568-3555 or email helpdesk@jmu.edu


More Computing Alerts

News

  • Jul 14 DoForms Retirement and Replacement Options

    To keep compliance with Title II of the Americans with Disabilities Act, JMU has chosen to retire DoForms. Learn more about the change and what we recommend you use as a replacement tool.

  • Jul 14 JMU Campus Directory and Search Updates

    Learn more about the recent change to how to search for contacts at JMU, especially when logging in from the Campus Directory on the JMU website.

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