JMU recommends using the Chrome browser with MyMadison and Applicant Center, although other browsers should also work. Note: it is strongly recommended that you do NOT activate via a mobile device.

Your JMU eID is a random combination of letters and numbers (an immutable identity). An example of this would be "ax23dy." Your eID will be included in your Activation email once your Application has been processed.

For Applicants, you will receive an email from JMU (from noreply@mylogin.jmu.edu) to the personal email account that you used to apply. Click the link within the email to begin the JMU eID activation process.

Additional information can be found here in our IT Knowledgebase.

Once you have submitted your application to JMU, you will soon receive an email to activate your JMU eID from a noreply@mylogin.jmu.edu email address. Occasionally however, the Activation email may be delayed in being sent. This could happen for a few reasons:

• You recently applied, and your account has not been created yet (be aware that you will receive an email confirming that your application has been received, but this does not mean your account is ready to be activated, as this can take 3-5 Business days depending on the time of the year and volume)
  • Note: if you are waiting for an activation email during peak Admissions season, there can be an extended delay of account creation that can reach 5-7 Business days. If you are receiving emails from Admissions in regards to activating your account however, you can be assured that your application was accepted.
• The use of a high school or international email address on the initial admissions application, which due to the provider's email security may be blocking our emails from being delivered.
• Emails from JMU have been sent to your Spam or Junk Folder. Normally a search for "Okta" will locate the activation email.
• The email provided on the admissions application was misspelled or is no longer accessible.

If you believe that your email on your admissions application may be incorrect or may need to be changed, you will need to reach out to the Undergraduate Admissions office by emailing applicationprocessing@jmu.edu to have the email address changed to an alternate email address. Once the information has been updated and you have received confirmation from Admissions, you can contact the IT Help Desk to assist in receiving a new activation link (this process may take 24-48 hours, depending on the time of year).

If you have confirmed on your admissions application that your email is correct, and that you have not seen emails in any of your email Folders, please do one final check by performing a word search for the word Okta. If you still do not see the email titled Welcome to JMU Okta, you are free to reach out to the IT Help Desk where we can confirm and assist in determining if your account is active and provide assistance in activating your account. Prior to doing so, please confirm the email account that was provided on the JMU application is correct and accessible to you.

1. Verify that your computer's date/time/time zone settings are current for your computer.
2. Clear your browser’s history and cache
3. If you forgot your eID password:
   • In a web browser, go to mylogin.jmu.edu
   • Enter your JMU eID
   • On the login page, click Forgot Password?
   • Select Send Email 
   • Check the email you used to apply to the University and click on the Reset Password link attached
   • Follow the instructions to reset your password
     • Note: If you have set up Okta Verify, that can be used an an alternative method to reset your password

1. Open a web browser and log in to mylogin.jmu.edu and select MyMadison
2. Click on the purple Applicant Center button.
3. Click on Applicant Center in the bottom center of the window.
4. Click on View and Print Decision located under MyApplications.
5. Click View Communication under Letter.
6. Click Allow, to accept the warning message to open the letter in a new window.
7. The decision letter is downloaded to your computer/device.
8. You may print your decision. Decision letters are not mailed.

1. Open a web browser and log in to mylogin.jmu.edu and select MyMadison
2. Click on the Applicant Center, and on the home page, look for your 9-digit ID: number, under the Personal Information section.

I still need assistance or I have another technology question, whom do I contact?

Contact: Information Technology Help Desk
Phone: (540) 568-3555
Email: helpdesk@jmu.edu
Online: Submit a Quick Support ticket or search our IT Knowledge Base

Undergraduate Admissions
International Admissions
The Graduate School Admissions