MyMadison (mymadison.jmu.edu) Your MyMadison Applicant Center will be a vital resource as you complete the application process. The Applicant Center allows you to confirm your personal information, review your application status, view requested To Do items and receive your admission decision.

What is the recommended web browser to use with MyMadison/Applicant Center?

JMU recommends using the Chrome browser with MyMadison and Applicant Center, although other browsers should also work.

How do I activate my eID?

  1. Look for an eID activation email message from JMU in the email account you provided in your application to JMU approximately 3 to 5 business days after submitting your application to JMU, depending upon application volumes. This message contains instructions on activating your JMU eID.
  2. Click the purple Activate your JMU eID now! button at the bottom of the email.
  3. You will be directed to a login page that prompts for your Last Name and PIN (your PIN is the number you provided on your application. See the FAQ entry below for more information about PIN retrieval.)
  4. Enter your Last Name and PIN, and click continue.
  5. You will proceed through a series of screens that will include:
    • JMU Security Awareness Training
    • Creating your JMU eID password
  6. After successfully setting a password, log in to mymadison.jmu.edu with your JMU eID and newly created eID password.
    • Do not bookmark the MyMadison login page, as this can cause issues when attempting to log into your account.

What if I did not receive an activation email?

Sometimes an activation email is not received because you are using a high school or international email address that blocks this email, it went to your junk/spam folder, or perhaps you entered your email address incorrectly on your application.

  1. First, ensure you are checking the email account that you provided on your application to JMU.
  2. If there is no email from JMU in the inbox, junk, or spam folders, you can request a new activation link from the eID Activation Resources page.
  3. If you still do not receive the activation email, email applicationprocesssing@jmu.edu to have your email address changed, or to confirm that the email account that they have on file is entered correctly. You should receive a new activation link via email to the new email account provided within 48 hours.

I clicked the activation link in my email and received “An error Occurred” message. What do I do?

This can mean that the activation link that you are trying to use has expired, or you have already activated your JMU eID.

  1. Open a web browser to the eID Activation Resources page.
  2. Click Get a new activation link. The link will be emailed to the address on file from your application.

Note: You will need the PIN you supplied on your application in order to request a new activation link. This can be found in your application or from the eID Activation Resources page.

What do I do if the activation page comes back to the same screen every time I enter my information?

This occurs when one or more of the pieces of your activation information is incorrect. Please make sure that you are entering your last name and your PIN (as they were typed on your application) in the correct fields.

What is my PIN?

  1. Your PIN is a 4-digit number you provided on your application.
  2. If you have forgotten your PIN, visit the eID Activation Resources page and click Find my JMU PIN to have it sent to the email address you supplied on your application.
  3. A second method for finding your PIN is to:
    1. Open a web browser to the JMU Application site.
    2. Click Start or Continue Your Application.
    3. Log in with your Username and Password.
    4. Navigate to the page in your application where you set your PIN.

What is my JMU eID?

  1. Your eID is different from your JMU Application (ApplyWeb) username.
  2. Your JMU eID is 8 characters or less and may contain a number. It is typically the first six letters of your last name, followed by your first and middle initials. For instance, Dolley Payne Madison would be madisodp.
  3. If you are unsure of your eID, visit the eID Activation Resources page and click the Find my eID to have it sent to the email address you supplied on your application.

I forgot my eID password to access MyMadison. What can I do?

  1. Verify that your computer's date/time/time zone settings are current for your computer.
  2. If you forgot your eID password:
    • Open a web browser to mymadison.jmu.edu.
    • Click Applicants - Forgot your password? (not “Students/Faculty/Staff/Affiliates - Forgot your password? ” as this link is only available to current students and employees.)
    • You will need to use your PIN to reset your password. If you have forgotten your PIN, visit the eID Activation Resources page and click Find my JMU PIN to have it sent to the email address you supplied on your application.

When trying to reset my password, I receive the error “Access Denied: The username you have entered cannot authenticate with Duo Security. Please contact your system administrator.” What can I do?

This typically means that when attempting to reset your password, you have clicked the wrong forgot password link. To ensure you are using the correct option, please attempt the following:

  1. Open a web browser to mymadison.jmu.edu.
  2. Click Applicants - Forgot your password?
  3. Enter your JMU eID.
  4. Provide the PIN you submitted on your application to JMU.
  5. Review Security Awareness if prompted.
  6. Change Password.
  7. Open a new window or tab to log in to mymadison.jmu.edu

How can I view my undergraduate application decision letter? I get a Warning Message “This site is trying to open a new Window”.

  1. Open a web browser and log in to mymadison.jmu.edu
  2. Click on the purple Applicant Center button.
  3. Click on Applicant Center in the bottom center of the window.
  4. Click on View and Print Decision located under MyApplications.
  5. Click View Communication under Letter.
  6. Click Allow, to accept the warning message to open the letter in a new window.
  7. The decision letter is downloaded to your computer/device.
  8. You may print your decision. Decision letters are not mailed.

I accepted my Admissions offer. Where do I find my student ID number that is required to pay my tuition deposit?

  1. Open a web browser and log in to mymadison.jmu.edu
  2. On the Applicant Home page, look for your 9-digit ID: number, under the Personal Information section.

I still need assistance or I have another technology question, whom do I contact?

Contact: Information Technology Help Desk
Phone: (540) 568-3555
Email: helpdesk@jmu.edu
Online: Submit a Quick Support ticket

Other Resources:

Undergraduate Admissions
International Admissions
The Graduate School Admissions

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