Browser Configurations & Settings

To resolve most browser-related problems with JMU web pages and applications, follow these steps:

  1. Clear Browser Cache, then try accessing the information again.

  2. Turn Off Pop-Up Blocking
    Firefox (PC and Mac)
    Safari (Mac & Mobile)

  3. Check Time/Date settings (When you are at JMU, the time zone should be set to (UTC-05:00) Eastern Time)

  4. Windows 10/11
    Click Start (Windows logo button)
    Click Settings (gear-shaped icon)
    Click Time & Language
    Click Date & Time and select the time zone that corresponds to your current geographical location. 

    Mac (macOS 10.14 and newer)

    Click the Apple icon at the top-left of your device’s screen, and select System Preferences
    Choose Date & Time from the list
    If required, click the lock icon next to Click the lock to make changes, and put in your device’s admin username and password.
    Place a check in the box next to Set date and time automatically
    Click the Time Zone button
    Place a check in the box next to Set time zone automatically using current location (Note that you can manually set your location and time, however this is not recommended)

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