Overview

Your Dukes account provides access to JMU’s Microsoft Office 365 environment. The most commonly used features are:

  • Email, calendar, and contact management that can be accessed from desktop, web-based, or mobile clients
  • A full version of the Microsoft Office suite that can be installed on your computer
  • Web-based versions of many Microsoft Office applications
  • OneDrive online (cloud) file storage
Who can use this Service?

JMU students who are currently enrolled.

Note: Alumni who graduated prior to December 2021 can access the email portion of the Dukes service, only as long as they maintain a current password. Alumni accounts that do not maintain a current password are removed twice annually on May 1 and October 1. Once an account has been removed due to an expired password, it cannot be reestablished.

How can I get this Service?

Student access is provided automatically upon matriculation.

Log in to your Dukes account at https://dukes.jmu.edu

Where can I get Help/Support?

Setting up your Dukes account 

Configure Dukes in Outlook App on Android

Configure Dukes in Outlook App on iOS

Configure Dukes in iOS (version 13 and higher)

Configure Dukes in Outlook 2016 on Windows

Configure Dukes in Outlook 2016 on Mac

Configure Dukes in Outlook 2019 on Windows

Configure Dukes in Outlook 2019 on Mac

Configure Dukes in Mac Mail (Mojave)

Configure Dukes in Mac Mail (Catalina)

Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu

Ask a Question

Report an Issue

FAQs

How do I change my Dukes account password?

  1. Log in to your account at https://dukes.jmu.edu
  2. Click the circle icon containing your initials or profile picture in the upper right
  3. Click View account
  4. Click Password on the left

How long do students keep their Dukes account?
JMU provides students with a Dukes account (email, calendaring, OneDrive, Office) for use while they are enrolled. Accounts of graduates who do not re-enroll are deleted on the following schedule: May and summer graduates retain access to their Dukes account until the following October 1, and December graduates retain access to their Dukes account until the following May 1. After an account is deleted, messages and data may be unrecoverable, so graduating students should make plans to migrate important items elsewhere.

What is my Dukes email address?
Your Dukes email address is eID@dukes.jmu.edu.

Do all students have access to Microsoft Office applications and OneDrive file storage?
All current students have access to downloadable Microsoft Office applications and OneDrive.

Will I use my JMU eID and password to access my Dukes account?
No. Your username and password for Dukes are separate from your JMU eID and eID password. Your Dukes account username is eID@dukes.jmu.edu and your password is chosen when you set up your Dukes account.  You should not use the same password for your Dukes account and your eID account.

Must I change my Dukes password regularly?
You must change your Dukes password every 180 days.  This cycle is separate from your JMU eID password, which must be changed every 90 days. As a best practice, your Dukes account and eID account passwords should not be the same and you should create a unique new password each time.

What should I do if I forget my Dukes password?
You can reset it through MyMadison on the MyAccounts tab. Look for the "Dukes Email Password" section. You may also click on "Can't access your account?" on the dukes.jmu.edu login page and use self-service to reset your password.

I am both a staff/faculty member and a student (or recent graduate).  Do I have two email accounts?
Yes, you have both a jmu.edu email account and a dukes.jmu.edu account. Forwarding your employee (jmu.edu) email to your Dukes account is prohibited according to the JMU Electronic Messaging Policy 1209. JMU IT strives to deliver all work-related email to your employee account, and all school related email to your Dukes account, but you may occasionally receive an email sent to the wrong account.

Am I able to forward email from my Dukes account to my Gmail account (or other)?
Yes. However, all official JMU correspondence with you will be sent to your Dukes account. 

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