Overview
Your Dukes account provides access to JMU’s Microsoft 365 environment. The most commonly used features are:
- Email, calendar, and contact management that can be accessed from desktop, web-based, or mobile clients
- A full version of the Microsoft 365 suite of Office applications that can be installed on your computer
- Web-based versions of many Microsoft 365 applications
- OneDrive online (cloud) file storage
Who can use this Service?
How can I get this Service?
Student access is provided automatically upon matriculation.
Log in to your Dukes account at https://dukes.jmu.edu
Where can I get Help/Support?
Information Technology Help Desk at (540) 568-3555, IT Service Portal or helpdesk@jmu.edu
FAQs
How do I connect to my Dukes account?
Please follow these steps: How to Configure your Dukes Email on all JMU-Supported Devices
How do I change my Dukes account password?
Your Dukes email password is the same as your JMU eID Password. To Change your eID Password, you can follow these steps.
How long do graduates keep their Dukes account?
Accounts of graduates who do not re-enroll are deleted on May 1 or October 1 (whichever is sooner) following graduation. After an account is deleted, messages and data may be unrecoverable, so graduating students should make plans to migrate important items elsewhere.
What is my Dukes email address?
Your Dukes email address is eID@dukes.jmu.edu.
Do all students have access to Microsoft Office applications and OneDrive file storage?
Yes, provided the student is a current student.
Must I change my Dukes password regularly?
Enrolled students' Dukes password is the same as their eID password, which must be changed every 90 days. Legacy Alumni must change their Dukes password every 180 days to retain access to the account.
What should I do if I forget my Dukes password?
Currently enrolled Students should proceed to the MyMadison login page and complete the “Forgot my password” process. Legacy Alumni should click on "Can't access your account?" on the dukes.jmu.edu login page and use self-service to reset your password.
I am both a staff/faculty member and a student (or recent graduate). Do I have two email accounts?
Yes, you have both a jmu.edu email account and a dukes.jmu.edu account. Forwarding your employee (jmu.edu) email to your Dukes account is prohibited according to the JMU Electronic Messaging Policy 1209. JMU IT strives to deliver all work-related email to your employee account, and all school related email to your Dukes account, but you may occasionally receive an email sent to the wrong account.
Am I able to forward email from my Dukes account to my Gmail account (or other)?
No. Forwarding your email to third-party email accounts is prohibited according to the JMU Electronic Messaging Policy 1209.
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Online personal storage space for documents. You can store, share, and sync your files. You can update and share your files from any device. You can even simultaneously edit Office documents. |
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Microsoft Teams is a collaboration and productivity tool that is included with Office 365. With Teams, you can chat with individuals or groups, hold video meetings, make audio/video calls, store and share files, and integrate with other applications. |
