Overview
An email system for students that includes email, calendar, and contact management services based on Microsoft 365 and can be accessed from a computer, web browser, or mobile client.
Who can use this Service?
How can I get this Service?
Access is provided automatically upon matriculation.
Log in at https://dukes.jmu.edu
Where can I get Help/Support?
Information Technology Help Desk at (540) 568-3555, IT Service Portal or helpdesk@jmu.edu
FAQs
How do I connect to my Dukes account?
Please follow these steps: How to Configure your Dukes Email on all JMU-Supported Devices
What is my Dukes email address?
Your Dukes email address is eID@dukes.jmu.edu.
How do I maintain my Dukes email password?
Dukes email uses your JMU eID password. To change your eID password, or if you forget your password, follow these steps. Dukes account holders without an active eID must maintain their password by changing it every 180 days (or the account will be deleted) by clicking "Can't access your account?" on the dukes.jmu.edu login page.
Am I able to forward email from my Dukes account to a non-JMU account (like Gmail)?
No. Forwarding your email to third-party email accounts is prohibited according to the JMU Electronic Messaging Policy 1209.
How long do graduates keep their Dukes account?
Accounts of graduates who do not re-enroll are deleted on May 1 or October 1 (whichever is sooner) following graduation. After an account is deleted, messages and data may be unrecoverable, so graduating students should make plans to migrate important items elsewhere.
I am both a staff/faculty member and a student (or recent graduate). Do I have two email accounts?
Yes. You have both an employee (jmu.edu) account and a Dukes (dukes.jmu.edu) account. Forwarding employee email to your Dukes account is prohibited according to the JMU Electronic Messaging Policy 1209.
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Microsoft 365 (Office 365) is a subscription-based service that includes your JMU email, OneDrive and SharePoint cloud storage, and the Teams collaboration platform. It also includes access to cloud-based applications (Microsoft Planner, Bookings, Forms, Lists, Loop) and the traditional suite of Office applications such as Outlook, Word, Excel, PowerPoint, and OneNote. Users should use Microsoft's Sensitivity Labeling for data types that require extra layers of protection, including Protected and Highly Confidential Data. |
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Cloud service in M365 that is for individual storage of public or protected data. As per JMU's University Data Storage Standard, highly confidential data is prohibited from being stored in or shared from OneDrive. Students, employees, and affiliates have access to OneDrive and may share documents, files, and/or folders with users inside and outside of the University using the service. |
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Microsoft Teams is the primary collaboration and productivity tool in Microsoft 365. It provides an easy-to-use interface that utilizes the OneDrive and SharePoint technologies together. With Teams, users can chat with individuals or groups, hold video meetings, make audio/video calls, store files and share them internally or externally, and integrate with other M365 applications. Please refer to JMU's University Data Storage Standard regarding highly confidential data in Teams. Students and employees have access to Teams and are able to create and manage their own team(s). When a team is created, a SharePoint site is automatically created on the back-end as the file storage location for that team. |
