An email system for students that includes email, calendar, and contact management services based on Microsoft 365 and can be accessed from a computer, web browser, or mobile client.

Who can use this Service?

JMU students who are currently enrolled and graduates who are within a grace period (see FAQ).

How can I get this Service?

Access is provided automatically upon matriculation.

Log in at https://dukes.jmu.edu

Where can I get Help/Support?

Information Technology Help Desk at (540) 568-3555, IT Service Portal or helpdesk@jmu.edu

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Report an Issue


How do I connect to my Dukes account?

Please follow these steps: How to Configure your Dukes Email on all JMU-Supported Devices

What is my Dukes email address?

Your Dukes email address is eID@dukes.jmu.edu.

How do I maintain my Dukes email password?

Dukes email uses your JMU eID password. To change your eID password, or if you forget your password, follow these stepsDukes account holders without an active eID must maintain their password by changing it every 180 days (or the account will be deleted) by clicking "Can't access your account?" on the dukes.jmu.edu login page. 

Am I able to forward email from my Dukes account to a non-JMU account (like Gmail)?

No. Forwarding your email to third-party email accounts is prohibited according to the JMU Electronic Messaging Policy 1209. 

How long do graduates keep their Dukes account?

Accounts of graduates who do not re-enroll are deleted on May 1 or October 1 (whichever is sooner) following graduation. After an account is deleted, messages and data may be unrecoverable, so graduating students should make plans to migrate important items elsewhere.

I am both a staff/faculty member and a student (or recent graduate).  Do I have two email accounts?

Yes. You have both an employee (jmu.edu) account and a Dukes (dukes.jmu.edu) account. Forwarding employee email to your Dukes account is prohibited according to the JMU Electronic Messaging Policy 1209.

Microsoft 365

Microsoft 365 (Office 365) is a subscription-based service that includes email, OneDrive cloud storage, and the Teams collaboration platform. It also includes cloud-based applications (Microsoft Planner, Bookings, Forms, Lists) and a traditional suite of Office applications such as Outlook, Word, Excel, PowerPoint, and OneNote.

Microsoft OneDrive

Online cloud storage service for storing, sharing, and syncing your documents and other files. Access and update your files from any of your devices.

Microsoft Teams

Microsoft Teams is a collaboration and productivity tool that is included with Office 365. With Teams, you can chat with individuals or groups, hold video meetings, make audio/video calls, store and share files, and integrate with other applications.

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