An email system for employees and affiliates that includes email, calendar, and contact management services based on Microsoft 365 and can be accessed from a computer, web browser, or mobile client.

Who can use this Service?

JMU faculty and staff

JMU student employees, affiliates, and emeriti (upon request)

How can I get this Service?

Email access for JMU faculty and staff is provided automatically.  Email access for JMU student employees, affiliates, emeriti is provided at the request of a department or sponsor.

Log in at https://outlook.office.com

Common Service Requests:

Find other service requests in the IT service portal.

Where can I get Help/Support?

How To:

Configure your Faculty/Staff email on all supported clients

Access a shared mailbox

Access another person's mailbox

Calendar sharing in Microsoft 365

Open a shared calendar (Outlook on Windows)

Open a shared calendar (Outlook on Mac)

Delegate access to your mailbox and calendar

Mailbox storage limits (check your quota)

Manage resource scheduling options (room, vehicle, or equipment)


IT Training

Linkedin Learning

Information Technology Help Desk at (540) 568-3555, IT Service Portal or helpdesk@jmu.edu

Ask a Question

Report an Issue


How do I request a jmu.edu email account for a student employee?

A jmu.edu email account for a student employee is requested one of two ways:

  • To request a jmu.edu email account at the time that a new student employee is hired, click the checkbox on the ePAR form next to the sentence, "The individual being hired will need a jmu.edu email account."  Please allow sufficient time for the ePAR to process before the account is created.
  • To request a jmu.edu email account for an existing student employee (an employee for which the above referenced checkbox was not checked on the ePAR), please use the following link:  Request a Fac/Staff Email Account for Student Employee

How much quota am I given? What is my storage limit?
Please refer to the Microsoft 365 page for quota information.

Are junk and deleted items included in my quota?
Yes, but the email system automatically deletes Junk email 15 days after it is received, and removes messages in Deleted Items 30 days after they are deleted.

I received a warning email saying that I have neared or reached my inbox quota, is this message real?
If your mailbox is over its quota, you will receive a notification email. If you receive a quota notification that asks for your password or other personal information, do not click any of the links or enter your information. See the “I received a suspicious email, what should I do?” FAQ below.

Why can’t I send a message with an attachment?
The maximum size of a message sent or received is 30 MB. This is the limit for the entire message, including all attachments. If sending to an outside recipient, their email system's message size limit may be lower than 30MB.

I need to send an email to a large segment of JMU employees or students, how can I do this?
Please refer to our Bulk Email service.

My chosen name is not displayed in emails I send, or in the Global Address List (GAL). How do I change this?

  1. Log into MyMadison
  2. Click on the Employee Tab
  3. Click Personal Information under the Personal Information Section
  4. Fill in the form with your chosen names (first, middle, last) and the display option desired.
  5. Click the Save button at the bottom of the form to save changes.
  6. Within 8 hours, your new name preference will be displayed in the Global Address List

I am both staff/faculty member and a student or recent graduate, do I have two email accounts?
Yes, you have both a jmu.edu email account and a dukes.jmu.edu account. 

How do I forward my email to another account?
JMU's Electronic Messaging Policy 1209 states: "Employees/affiliates may not automatically redirect email sent to their official JMU account to another email service."  

When is my email account removed or disabled?
Access to your email account will be removed within 30 days after the end of your employment for staff and most faculty, or 130 days after the end of your employment for part-time adjunct faculty. Note that this is a maximum time and may be significantly shorter based on the recommendation of Human Resources.

Should I do anything with my email account at the end of my employment?

  • Set an Out-of-Office reply indicating that you are no longer at the University and include an alternative way to contact you if applicable.
  • Change mailing list subscriptions to use your personal email address and unsubscribe from those you no longer wish to receive.
  • Forward any personal email in your JMU email account that you wish to retain to a personal email address.
  • Change any non-JMU accounts (bank accounts, credit cards, social media, etc.) that use your JMU email address as a forgotten password recovery or account authorization method.

I received a suspicious email, what should I do?
If you receive a spam email or one that looks suspect, you can move it to your Junk Email folder or delete it. If you are receiving multiples of a certain type of spam email, you can forward the message as an attachment to spam@jmu.edu. If you believe the email is malicious, forward it as an attachment to abuse@jmu.edu.

Forward a message as an attachment in Outlook on the web:

  1. Open a web browser, navigate to https://outlook.office.com and log in
  2. Click New message to open a new email message window
  3. Drag the message you want to forward into the body of the new message
  4. Fill out the To and Subject lines
  5. Click Send

Forward a message as an attachment in Outlook on Windows:

  1. Highlight the message
  2. In the Respond group on the ribbon, click the More or More Respond Actions icon
  3. Click Forward as Attachment
  4. Fill out the To and Subject lines
  5. Click Send

Forward a message as an attachment in Outlook on Mac:

  1. Press the Ctrl (or Control) key and click the message
  2. Click Forward as Attachment
  3. Fill out the To and Subject lines
  4. Click Send

Why do I have multiple messages linked together; why are email conversations shown as “threads”?
Both the Outlook desktop clients and the web client show emails in conversation view by default.  In most versions of Outlook, you can disable conversation view through the View menu (typically at the top of the screen or window).

Can deleted messages be recovered?
Yes.  A deleted message can be recovered from the Deleted Items folder. Messages in the Deleted Items folder will be purged after 30 days. They are moved to a hidden folder that can be accessed in Outlook and Outlook on the Web. Items remain in this folder for an additional 30 days. Mac users will need to use Outlook on the Web to recover deleted items.

Outlook for Windows:

  1. Click Folder on the Outlook ribbon
  2. Click Recover Deleted Items
  3. Find the message to recover and click the item to select it
  4. Ensure the Restore Selected Items radio button is selected
  5. Click Ok
  6. After you recover an item, you can find it in your Deleted Items folder and then move it to another folder

Outlook on the Web:

  1. Click the Deleted Items folder under your Mailbox
  2. Click “Recover items deleted from this folder” at the top of the message list
  3. Find the item to recover and click the item to select it
  4. Click Restore at the top of the page
  5. A message will appear indicating the location of where you will be able to find the recovered item
  6. Click Ok
  7. Click X to close the recovery window
  8. After you recover an item, search in the original folder for your message or item

Why am I not receiving emails with attachments?
JMU does not allow certain types of attachments that are commonly used to deliver malicious software (such as Zip compressed files with the extension .zip). If someone’s attachment is not making it to your inbox, have them rename the file to have a .jmu extension and resend. You will need to rename the file to have the appropriate extension when you receive it.

To show file extensions on Windows 10 computers:

  1. Open File Explorer
  2. Click the View tab
  3. Click to check the box next to File name extensions
  4. Close File Explorer

To show file extensions on Mac computers:

  1. Select Preferences under the Finder menu
  2. Click on the Advanced tab
  3. Click to check the box next to Show all filename extensions
  4. Close Finder Preferences

Microsoft 365

Microsoft 365 (Office 365) is a subscription-based service that includes email, OneDrive cloud storage, and the Teams collaboration platform. It also includes cloud-based applications (Microsoft Planner, Bookings, Forms, Lists) and a traditional suite of Office applications such as Outlook, Word, Excel, PowerPoint, and OneNote.

Microsoft OneDrive

Online cloud storage service for storing, sharing, and syncing your documents and other files. Access and update your files from any of your devices.

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