Overview

The JMU email system includes email, calendar, and contact management services based on Microsoft Office 365 that can be accessed from a computer, web browser, or mobile client.

Who can use this Service?

JMU faculty and staff

JMU student employees, affiliates, and emeriti (upon request)

How can I get this Service?

Faculty/staff: access is provided automatically 

JMU student employees, affiliates, emeriti: access is granted if requested by a department or sponsor. 

Request a JMU Email Account for a Student Employee 

Request a shared mailbox, shared/resource calendar, or distribution group 

Change access to a shared mailbox, shared/resource calendar, or distribution group 

Remove a shared mailbox, shared/resource calendar, or distribution group 


Faculty and Staff Outlook on the web 
login

Where can I get Help/Support?

Configurations:

Outlook App on Android

Outlook App on iOS

Outlook 2016/2019 on Windows

Outlook 2016/2019 on Mac

Mac Mail on Catalina and Big Sur

iOS Mail

Gmail App on Android

How To:

Grant or remove permissions to a shared mailbox

Add a Shared Calendar or Resource to Outlook 2016

Access a Shared Mailbox in Outlook 2016/2019 for Windows

Access Resources and Shared Mailboxes in Outlook on the web

Add Shared Calendar to Outlook 2016/2019 for Mac

Access a Shared Mailbox in Outlook 2016/2019 for Mac

Manage resource scheduling options (room, vehicle, or equipment)

Manage calendar permissions

Delegate access to my mailbox

Check your Quota

Resources:

IT Training

Linkedin Learning

Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu

Ask a Question 

Report an Issue 

FAQs

What is JMU's ActiveSync (EAS) Policy?

How much quota am I given? How big can my mailbox be?

Faculty and staff receive 100GB of total storage for your mailbox, calendars, contacts, tasks, and notes. You will receive a warning when you get close to this limit. This quota cannot be increased. 

Affiliates and Emeriti receive 50GB of total storage for your mailbox, calendars, contacts, tasks, and notes. This quota cannot be increased. 

Are junk and deleted items included in my quota?
Yes, but the email system automatically deletes Junk email 15 days after it is received, and removes messages in Deleted Items 30 days after they are deleted.

I received a warning email saying that I have neared or reached my inbox quota, is this message real?
If your mailbox is over its quota, you will receive a notification email. If you receive a quota notification that asks for your password or other personal information, do not click any of the links or enter your information. See the “I received a suspicious email, what should I do?” FAQ below.

Why can’t I send a message with an attachment?
The maximum size of a message sent or received is 30 MB. This is the limit for the entire message, including all attachments. If sending to an outside recipient, their email system's message size limit may be lower than 30MB.

I need to send an email to a large segment of JMU employees or students, how can I do this?
Please refer to our Bulk Email service.

My preferred name is not displayed in emails I send, or in the Global Address List (GAL). How do I change this?

  1. Log into MyMadison
  2. Click on the Employee Tab
  3. Click Personal Information under the Personal Information Section
  4. Fill in the Preferred First Name box with the name desired
  5. Within 8 hours, your new name preference will be displayed in the Global Address List

I am both staff/faculty member and a student or recent graduate, do I have two email accounts?
Yes, you have both a jmu.edu email account and a dukes.jmu.edu account. 

How do I forward my email to another account?
JMU's Electronic Messaging Policy 1209 states:  "Employees/affiliates may not automatically redirect email sent to their official JMU account to another email service."  

When is my email account removed or disabled?
Access to your email account will be removed within 30 days after the end of your employment for staff and most faculty, or 130 days after the end of your employment for part-time adjunct faculty. Note that this is a maximum time and may be significantly shorter based on the recommendation of Human Resources.

Should I do anything with my email account at the end of my employment?

  • Set an Out-of-Office reply indicating that you are no longer at the University and include an alternative way to contact you if applicable.
  • Change mailing list subscriptions to use your personal email address and unsubscribe from those you no longer wish to receive.
  • Forward any personal email in your JMU email account that you wish to retain to a personal email address.
  • Change any non-JMU accounts (bank accounts, credit cards, social media, etc.) that use your JMU email address as a forgotten password recovery or account authorization method.

I received a suspicious email, what should I do?
If you receive a spam email or one that looks suspect, you can move it to your Junk Email folder or delete it. If you are receiving multiples of a certain type of spam email, you can forward the message as an attachment to spam@jmu.edu. If you believe the email is malicious, forward it as an attachment to abuse@jmu.edu.

Forward a message as an attachment in Outlook on the web:

  1. Open a web browser, navigate to https://outlook.office365.com and log in
  2. Click New message to open a new email message window
  3. Drag the message you want to forward into the body of the new message
  4. Fill out the To and Subject lines
  5. Click Send

Forward a message as an attachment in Outlook 2016/2019 on Windows:

  1. Highlight the message
  2. In the Respond group on the ribbon, click the More or More Respond Actions icon
  3. Click Forward as Attachment
  4. Fill out the To and Subject lines
  5. Click Send

Forward a message as an attachment in Outlook 2016/2019 on Mac:

  1. Press the Ctrl (or Control) key and click the message
  2. Click Forward as Attachment
  3. Fill out the To and Subject lines
  4. Click Send

Why are my calendar entries behaving strangely?
Individuals and departments who heavily use the calendar within email and experience issues should review Calendar Best Practices.

Why do I have multiple messages linked together? Why are email conversations shown as “threads”?
Both the Outlook desktop clients and the web client show emails in Conversation view by default.

To turn off conversation view in Outlook on the web:

  1. Click Filter at the top of your Inbox listing of messages
  2. Hover over Show as
  3. Click Messages

To turn off conversation view in Outlook 2016 on Windows:

  1. Click the sort and filter button at the top of your Inbox listing of messages (this is usually labeled All, or By Date)
  2. Click Show as Conversations to uncheck it
  3. Click All mailboxes

To turn off conversation view in Outlook 2016 on Mac:

  1. Click the sort button at the top of your Inbox listing of messages (if conversations are enabled, this will be labeled By: Conversations)
  2. Click Date Received

Can deleted messages be recovered?
Yes.  A deleted message can be recovered from the Deleted Items folder. Messages in the Deleted Items folder will be purged after 30 days. They are moved to a hidden folder that can be accessed in Outlook and Outlook on the web. Items remain in this folder for an additional 30 days. Mac users will need to use Outlook on the web to recover deleted items.

Outlook 2016/2019 for Windows:

  1. Click Folder on the Outlook ribbon
  2. Click Recover Deleted Items
  3. Find the message to recover and click the item to select it
  4. Ensure the Restore Selected Items radio button is selected
  5. Click Ok
  6. After you recover an item, you can find it in your Deleted Items folder and then move it to another folder

Outlook on the web (Windows and Mac):

  1. Click the Deleted Items folder under your Mailbox
  2. Click “Recover items deleted from this folder” at the top of the message list
  3. Find the item to recover and click the item to select it
  4. Click Restore at the top of the page
  5. A message will appear indicating the location of where you will be able to find the recovered item
  6. Click Ok
  7. Click X to close the recovery window
  8. After you recover an item, search in the original folder for your message or item

Why am I not receiving emails with attachments?
JMU does not allow certain types of attachments that are commonly used to deliver malicious software (such as Zip compressed files with the extension .zip). If someone’s attachment is not making it to your inbox, have them rename the file to have a .jmu extension and resend. You will need to rename the file to have the appropriate extension when you receive it.

To show file extensions on Windows 10 computers:

  1. Open File Explorer
  2. Click the View tab
  3. Click to check the box next to File name extensions
  4. Close File Explorer

To show file extensions on Mac computers:

  1. Select Preferences under the Finder menu
  2. Click on the Advanced tab
  3. Click to check the box next to Show all filename extensions
  4. Close Finder Preferences

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