University departments must submit a Technology Service Request prior to evaluating, procuring or renewing any software. Additionally a TSR must be submitted for development or implementation of any new technology. (see JMU Policy 1202)

Who can use this Service?

JMU faculty and staff.

How can I get this Service?

General Technology Solution Request - request services of IT that are not related to procurement. Some examples include implementing new services that require IT support, requesting review of services or processes requiring IT support.

Technology Procurement Request - allows the requestor to provide the necessary information needed to perform the appropriate security review of the application or service being considered for purchase. It should also be submitted if you’d like to add functionality to a system you have already procured.  It is not required for a software renewal unless you didn’t work with IT when it was originally purchased.

Where can I get Help/Support?

Information Technology Help Desk at (540) 568-3555, IT Service Portal or helpdesk@jmu.edu

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