Virtual computer labs enable students, faculty, and staff to remotely access many of the software applications that are available in JMU's general-use PC computer labs.

Who can use this Service?

JMU students, faculty, and staff

How can I get this Service?

The virtual computer lab service is currently a pilot project, meaning that those who use the lab should expect some glitches as the service is tested and refined.  Request access via email to helpdesk@jmu.edu or make a request through the IT Services Portal.

When access is granted, you will receive an email invitation with a link to the virtual computer labs portal.  Follow the link and sign into the virtual lab portal with your JMU eID and password. DUO two-factor authentication will be required.  The portal displays the virtual labs to which you have access and provides controls to start, stop, and connect to your virtual computers.  Follow our detailed illustrated instructions to learn how to use the virtual labs.

Where can I get Help/Support?

Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu


I received my virtual computer lab invitation.  Are there instructions for what to do next?
Visit our detailed illustrated instructions page to learn how to use the virtual computer labs.

I'm a Mac user.  Do the virtual computer labs have Mac computers?
No.  The virtual computer labs are based on Microsoft Windows.

Can I use my Apple Mac computer to access the virtual labs?
Yes!  You must first install the Microsoft Remote Desktop application from the Apple App Store.  Visit our detailed instructions page for additional information.

What software is available in the virtual labs?
Most of the software that is available in the on-campus general-use PC computer labs is also available in the virtual labs.  This includes titles such as Microsoft Office Suite, SPSS, Amos, SAS, Mathematica, MatLab, R Studio, and Python.

I need to use Photoshop.  Is Adobe Creative Cloud available in the virtual computer labs?
No.  Adobe Creative Cloud applications are not available in the virtual labs due to licensing restrictions.  However, free alternatives to some Creative Cloud applications are available for you to try, including GIMP as a Photoshop alternative.

Will I be assigned my own virtual computer, or are the virtual computers shared with other users?
Virtual lab computers are assigned to individual users.  You will be required to set your password the first time you connect to the virtual lab,  Other users will not have access to your virtual computer. 

Will the changes I make to my virtual computer remain after it is powered off?
Yes and No.  Although your changes will usually persist, it may become necessary to reset or "reimage" a virtual lab or an individual virtual computer.  When your virtual computer is reset, it reverts to a pristine state, as it was when first assigned to you. All desktop customizations and any files saved on the virtual computer will be lost, and your password may be reset.

Can I save my files on the virtual lab computer?
Since virtual labs may be periodically reset, it is strongly recommended that you not save important files on the virtual computer.  Instead, save to Cloud storage such a Microsoft OneDrive.

My virtual computer seems to be malfunctioning and I can't fix it.  Can I restore it to its original "like new" state myself?
Yes.  The virtual lab web portal provides a Reset option which will restore your virtual computer.  It will be as it was when first assigned to you.  All customizations and any files you saved on the virtual computer will be lost, and your password may be reset.

I forgot my virtual computer password.  Can I reset the password myself?
Yes.  The virtual lab web portal provides a Reset option which will allow you to change your password without first signing on to your virtual computer.

What happens if I forget to log off of my virtual computer?
It is always best to log off and stop your virtual computer each time that you are finished using it.  Your virtual computer will automatically shutdown under the following circumstances.

  • After 30 minutes of inactivity while remaining connected
  • You start the virtual computer and fail to log on within 15 minutes
  • 15 minutes after disconnecting

When the virtual computer automatically shuts down, any unsaved documents will be lost, so save your work to Cloud storage frequently while using the virtual labs.

How long will I have access to the virtual labs?
Your virtual lab access will be active for the duration of the academic year.  All virtual labs will be reimaged and all user accounts removed at the end of spring semester.  You must send a new request for access if you wish to continue using the virtual computer labs after spring semester.

Computing Labs

General use computing labs are available to the general JMU population at various locations on campus and may be reserved by faculty and staff.  A JMU JACard is required for entry into the general use labs.

Back to Top