Student and alumni (Dukes) Microsoft 365 accounts formerly existed in a separate environment from employee (JMU) accounts.  As Microsoft 365 matured, the separation limited to our ability to use Teams, share files, and more.  As a result, Information Technology migrated Dukes accounts into the same environment as JMU accounts.  The migration did not change student/alumni email addresses (they remain @dukes.jmu.edu), but it removed barriers to communication and collaboration between all accounts at JMU.  IT extensively planned and prepared for this migration (sometimes referred to as the "tenant merge") to make it as smooth as possible.

What do I need to do?

Jump to:  Employees, Students, Alumni


  • Login to https://dukes.jmu.edu 
  • Launch email on your mobile device and remove/re-add your account:
  • If you have previously signed into a Microsoft Office 365 application (such as Microsoft Outlook or Word) and are now being prompted by an "Account error" alert or see a message stating, "Your account doesn't allow editing..."
    • Sign out of all accounts found within Office.
    • Close any Microsoft Applications that are currently open.
    • Sign back into Office using your full email address and your eID password. 
  • Connect to OneDrive at https://onedrive.com using your full email address and your eID password.  Check to make sure all of your files are available.  Please note, files that were listed under "Shared" and "Shared with you" will need to be shared with you again by their owner before they are visible in your OneDrive account (see FAQ).


  • If you had a Dukes account that existed for testing purposes (i.e. you are not a current student or a JMU graduate prior to December 2021), your account was not migrated. If you need files or emails from the account, please contact the IT Help Desk.
  • If you had invited students to a Team in the JMU Microsoft 365 environment prior to the migration, you now need to re-invite them (see FAQ for details).
  • Refer students to this webpage for help in reconnecting to email, OneDrive, and Office.


Where can I get Help/Support?

Information Technology Help Desk at (540) 568-3555, IT Service Portal or helpdesk@jmu.edu

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Please see additional frequently asked questions below.

Migration Status

Email migration status:

OneDrive migration status:

If you are having problems accessing any Microsoft services, please contact the IT Help Desk.

Updated 05/24/2023


Microsoft 365 provides your email account. For many users, it also provides access to office applications, SharePoint, OneDrive, and Teams (depending on your license). JMU has a website on Microsoft 365 explaining the service and the features for different groups at JMU.

For a more general explanation of the service, you may also want to watch this video. 

  • All Dukes accounts were migrated into the same Microsoft 365 environment as JMU employee accounts. All users at JMU will now find it easier to work together and share resources, particularly in Microsoft Teams. 
  • Dukes email addresses remain eID@dukes.jmu.edu (where eID is your eID). 
  • Dukes accounts of faculty and staff who were not a current students or a JMU graduates prior to December 2021 were not migrated.  A separate Dukes account for faculty and staff is no longer needed to collaborate with students via Teams.
  • Teams that existed in the Dukes environment were not be migrated.  If you are missing any Teams (or Sharepoint) data, please contact the IT Help Desk.
  • Everyone at JMU now has a common, standardized platform to help us collaborate and communicate seamlessly without switching contexts. 
  • We now have the capability to work together on documents in a common environment with version control. 
  • The migration was a first step towards many potential avenues of collective efficiency.  
Realizing the impact of this project, Information Technology chose the dates with great care and vetted them with senior leaders across the UniversityAlternatives were considered, but none presented fewer or less significant challenges than the chosen datesIT minimized the duration of the service disruption by moving as much data in advance as possible, but there was no technical way to avoid some disruption of services during the final data migration. 

The following email clients have been tested and are recommended and supported by Information Technology:

  • Outlook 2016 or newer (PC)
  • Outlook 2019 or newer (Mac)
  • Outlook 365 (PC and Mac)
  • Outlook Mobile (Android and iOS)
  • Mac Mail (Big Sur or newer with all updates)
  • Mail on iOS 14 and newer

Outlook Mobile (iOS)

  • Remove the Account
    • Open the Outlook app on your iPhone
    • Tap your user icon in the upper left of the screen to view your accounts and folders
    • Tap the settings gear icon in the lower right of this pane
    • Tap on your Dukes email account under Mail Accounts
    • Scroll down and tap Delete Account at the bottom of this page to remove it from the app
  • Re-Add your Account
    • Open the Microsoft Outlook account and tap Get Started
    • Enter your Email Address, then tap Add Account
    • Enter your password then click Sign in
    • Complete the Duo challenge
    • Decide whether to Enable Notifications. Tap Turn On if you wish to ensure your email inbox is always up to date. 

Mail (iOS)

  • Remove the Account
    • Tap the Settings icon
    • Tap Mail, then tap Accounts
    • Tap your Dukes email account (will be whatever you named it)
    • At the bottom tap Delete Account
    • When prompted tap Delete from My iPhone
  • Re-Add the Account
    • Tap Settings on the Home screen
    • Tap Mail, then choose Add Account
    • Select Microsoft Exchange  
    • Enter Emailyour @dukes.jmu.edu address
      Descriptiondefault is “Exchange” This can be anything that uniquely identifies the account for your device
    • Tap Next
    • When prompted to send your information to Microsoft, tap Sign In
    • Enter your eID password and tap Sign in
    • Complete the Duo prompt
    • Tap Accept to the Permissions requested prompt
    • Tap any services that you do not want to sync with your device. Then, tap Save

Outlook Mobile (Android) Note: these steps may differ slightly on different Android versions and applications

  • Tap your Outlook email app icon
  • Tap the email icon in the upper left of the screen to view your accounts and folders
  • On the bottom left, tap Settings (Gear icon)
  • Tap your email account (eID@dukes.jmu.edu)
  • A new window will appear, scroll down and tap Delete Account
  • Tap Delete
  • Welcome to Outlook appears, click 1 Account Found
  • Select your email address, then click Continue
  • If asked "Would you like to add another account," tap Maybe Later
  • Focused Inbox, tap Skip

Outlook (PC)

  • Click the Windows icon in the lower left of the screen
  • Select Control Panel
  • Click the View by drop down list on the right and set to Large Icons
  • Locate and click on Mail (...), such as Mail (32-bit) or Mail (Microsoft Outlook 2016)
  • Select Show Profiles...
  • Click add and name the new profile (for example, “Dukes” or something to distinguish from the original)
  • Add Account window should open. The email account should automatically fill in, otherwise update as required.
  • Click Next
  • Click Allow
  • Click Finish
  • Click Apply
  • Click OK
  • After the new profile has been created, ensure that Prompt for a profile to be used is selected
  • Close Outlook, and restart Outlook
  • Select the new profile
  • If the new profile works as desired, set outlook to use this profile always by:
    • Click Control Panel
    • Click Mail (...), then Show Profiles...
    • Click Always use this profile and select the new profile your created
    • Click Apply, then OK

Outlook (Mac)

  • Open Outlook
  • Select Outlook in the top left
  • Click Preferences
  • Click Accounts
  • Click on the account you wish to remove in the left-hand box (for example, Exchange or eID@dukes.jmu.edu)
  • Click the Minus (-) icon
  • Select Delete in the box that appears to confirm.
  • Once removed, click the Plus (+) icon and select New Account
  • Type the full Email Address (eID@dukes.jmu.edu)
  • Click Sign in
  • In the Microsoft Authentication box, put in your eID Password
  • Confirm your identity with Duo
  • Select either Done or Add Another Account if you choose.
If you are an employee/affiliate who owns a Microsoft Team in the JMU Microsoft 365 environment, and you invited Dukes accounts to your Team prior to the migration, you will need to reinvite those accounts as members (not guests).
If you shared a file from your OneDrive with another individual(s) prior to the migration, you will need to share it again for them to have access to it.  The same goes for files that were shared with you.  If someone shared a file with you prior to the migration, they will have to share that file with you again for you to be able to see it.  These files normally appear under the "Shared" menu in OneDrive in either the "Shared with you" or "Shared by you" tabs.

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