The JMU wireless network is available throughout campus in academic buildings and many gathering locations including the libraries and the dining facilities.

Who can use this Service?

JMU students, faculty and staff.

How can I get this Service?

Configuration Instructions for accessing the on-campus JMU Official Wireless Network:

Where can I get Help/Support?

Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu

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Report an Issue


I cannot connect to the JMU-Official-Wireless using Android version 11.

Currently there is an issue using Android version 11 and connecting to the JMU Official Wireless Network. Until this issue is resolved, please use Eduroam to connect to the JMU wireless network. See steps below for connecting.

  1. If you have the JMU-Official-Wireless and/or the Eduroam wireless networks on your device, forget both of these networks (see steps in second FAQ for forgetting a network for Android OS 6 and Later)
  2. Open the geteduroam App (if you don't have the app, open the Google Play Store and search for Surf Cooperative and  download the geteduroam App)
  3. In the search box, type James Madison University
  4. Select Next
  5. Enter your Username (eID) and eID password and click Connect to Network
  6. Eduroam will now be connected, allowing you to close the App

NOTE: Eduroam will need to be removed from your wireless settings each time your eID Password is updated. The geteduroam App must be used to reconnect to the wireless.

What should I do if I cannot connect to the JMU-Official-Wireless network now, but I could previously?

If you had your device working on the JMU-Official-Wireless network previously but now it will not connect, try these steps to “forget/remove” and reconnect:

Windows 10

  1. Click the Start button in the bottom left corner
  2. Click “Settings” (gear icon)
  3. Click “Network & Internet”
  4. Click “Wi-Fi” on the left and then click “Manage known networks”
  5. Click “JMU Official-Wireless” and then click “Forget”
  6. Close window
  7. Reconnect to “JMU Official-Wireless”


  1. Click the Apple icon in top left and select “System Preferences”
  2. Click “Network”
  3. If lock icon in bottom left is closed, click on the lock and enter your administrator user name and password
  4. Select “Wi-Fi” on left and click “Advanced…” on the right
  5. In “Wi-Fi” tab, select “JMU Official-Wireless” and click on minus (-) sign at bottom
  6. Click “OK” in bottom right and close Network Preferences
  7. Reconnect to JMU Official-Wireless

iOS Devices (iOS 8 and Later)

  1. Find and select the Settings app
  2. Select “Wi-Fi”
  3. Tap on the “i” icon beside “JMU-Official-Wireless” and then tap “Forget This Network”
  4. Tap “Forget” to confirm that you want to forget the wireless network
  5. Reconnect to JMU-Official-Wireless

Android (OS 6 and Later)

Note: steps may vary on different Android devices 

  • Tap the Home button on your device
  • Tap Settings (gear icon), then tap Wireless and Networks or Connections
  • Ensure the WiFi button is on
  • Tap WiFi, then tap on JMU-Official Wireless
  • Tap Settings, scroll down and tap the Trash can icon (Forget button, or Forget Network)

Still having issues connecting to the JMU-Official-Wireless Network?

Check your wireless configuration settings at https://www.jmu.edu/computing/network/official-wireless.shtml or contact the IT Help Desk at 540-568-3555, helpdesk@jmu.edu or stop by the Student Success Center (SSC 4th floor).

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