Frequently Asked Questions
  • I need to get my student home for break or a weekend. What are the transportation options in the JMU area?
    • Find transportation options in the JMU area here. These include buses, ride share options, airports and more.
  • I have questions about the University Health Center:
    • University Health Center FAQs are here.
  • When is tuition due?
    • The Friday of the first week of the semester. Find University Business Office FAQs here.
  • What is my student’s mailing address on campus?
    • Mail should be sent with the student name and mailbox number. Student’s may find their mailbox number by logging into MyMadison. Mail should be addressed in the following manner: Line 1: “Student Name”; Line 2: “800 S Main St”; Line 3: “JMU Box ####”; Line 4: “Harrisonburg, VA 22807”
  • What is FERPA?
    • FERPA is the Family Educational Rights and Privacy Act of 1974. James Madison University adheres to and annually informs students of the Family Educational Rights and Privacy Act of 1974, as amended. This act, with which the institution intends to fully comply, was designated to protect the privacy of educational records. Under the Family Educational Rights and Privacy Act (FERPA) students have certain rights with respect to their educational records.
  • Will you send me my student's grades?
    Your student may show you his/her grades via MyMadison, or with verification of his/her dependent status and an official written request from you. Upon completion of this process, their grades may be mailed to you. Please see for more information.
  • JACard:
    • What is a FLEX account?
      • A pre-paid debit account accessed by using your JACard. Account stays active from year to year until the student separates from JMU. Check FLEX balance here:
      • FLEX may be used both on and off campus. For up-to-date locations, visit:
    • What is Dining Dollars GOLD?
      • Dining Dollars GOLD is a declining balance plan that operates similar to a FLEX account, but for use exclusively in JMU on-campus dining operations. In addition to the convenience, participants can enjoy these plan benefits with each purchase... 5 percent discount and no sales tax! Save nearly 16 percent with every dining transaction you make when using Dining Dollars GOLD! More info here:


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