To access services for the first time, a student should visit the Counseling Center during our walk-in hours, Monday – Friday, 10AM – 3PM. Counseling Center visitors are required to follow all current JMU COVID-19 mitigation guidelines and mandates. Note: walk-in hours can vary during summer and/or breaks. During Spring Break (3/13/-3/17/23) walk-in hours will occur Monday - Friday, 11AM-2PM.

While at the CC, students will provide basic information to front desk staff, complete online forms, and meet (in-person or using a teleconference space) with a clinician to discuss treatment needs and receive resource referral recommendations. The entire process may take up to two hours from start to finish, depending on the number of students being served.

If a student is unable to visit the Counseling Center for their first visit (e.g. located outside of Rockingham Co., quarantined, registered with the Office of Disability Services as being a student with a health condition that would make a visit with us unsafe) that student can call us (540-568-6552) to complete a phone consultation about recommendations for seeking support services. If a student is currently located outside of the state of Virginia, he/she/they can call the Center for a consultation regarding current needs and referral recommendations.

If needed, a clinician is also available to assist students in emergency mental health situations.