JMU Facilities is dedicated to excellence in customer service by providing quality facilities-related support to the JMU community that is in accordance with our mission, vision, and values.


Our mission is to operate in such a way as to maintain an exemplary and sustainable environment that is conducive to academic pursuits and in support JMU’s mission.


To deliver effective, efficient, and excellent services as we strive to promote and support a more sustainable university culture.


Service: We value excellence in customer service and strive to continue to be the preferred provider of services across campus.

Respect: Through the open exchange of ideas, we hope to foster an atmosphere of mutual respect among ourselves, the university, and the local community.

Stewardship: We value social, economic, and environmental responsibility and this commitment guides all of our maintenance of the university’s assets.

Collaboration: To ensure optimal results from our operations, we are committed to cultivating strong partnerships within our department, the university, and the local community.

Creativity: We value innovative and creative measures that ensure sustainable practices while also supporting the University’s mission.

Professionalism: We take pride in our work and mandate professional etiquette across the entire spectrum of services we provide.

Integrity: We promote ethical, honest, and principled behavior when collaborating with staff, customers, university representatives, and community stakeholders.

Craftsmanship: We maintain a high standard of excellence in our department due, in large part, to the expert craftsmen we have on staff—they help us to meet our mission and vision.

We are proud of our past accomplishments, focused on the present tasks that are underway, and eager to take on the challenges of tomorrow as we support the JMU community and embody the values of James Madison University in everything we do.

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