The Lock Shop is dedicated to excellence in customer service. It is our goal to provide reliable, responsive, and timely locksmith services to the JMU community. The Lock Shop will provide and maintain effective control and security of university buildings as necessary for the protection of university personnel, students, and equipment as per university policy #4301.

NOTE: If mailing your keys back to the Lock Shop, please use an extra thick or double envelope packaging method to prevent keys from being lost in the mail.

Request a key

Keys are requested by a building coordinator or department heads through the FM AiM system. The requests will include the following information:

  • Full legal name of key recipient

  • JAC card number of key recipient

  • Building and room number of key needed (keycode if known)

  • Permanent issue or date key(s) will be returned

Once a request is entered in AiM, the key recipient will bring a copy of the work order to the Lock Shop. Keys will be cut and issued at that time. All keys must be picked up in person and signed for by the recipient listed on the work order within 14 days. A headshot photograph will also be taken at that time for verification purposes. Off campus email and mailing addresses will also be required.

Keys issued for a specific time period should be returned on or before the date specified on the work order. If keys are not returned by the date specified, Lock Shop staff will contact the key recipient to verify the status of the key.

The listing of Building Coordinators is maintained by Risk Management.


  • ETC keys are now managed by the Lock Shop and not CIT.

In the event a key is lost or stolen, contact Campus Police (568-6912) and the Lock Shop (568-6796) immediately.

Services Provided

  • Safes (combination changes only)
  • Automatic door openers
  • JMU vehicles
  • File cabinets
  • Desk locks
  • Lockers
  • Mailboxes
  • Keypad locks
  • Padlocks

Services Not Provided

  • Personal vehicles
  • Card readers
  • Bike locks
  • Safe cracking


The Lock Shop is located in the University Services Building, Room 104
Hours: Monday - Friday 7:30 am- 4:00 pm
(closed for lunch from 12:00 pm - 12:45 pm)
Phone : 540-568-6796
MSC : 7007

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