In an effort to comply with Governor Northam’s executive order, provide students and families with a safe and efficient move-out process and, allow as much time as possible to complete move-out, ORL has established June 21 as our date for completing all final move-outs from JMU’s residence halls. 
In order to complete this process, there are several options:
1 – You can schedule a move-out appointment for any day through June 21 by completing the MOVE OUT FORM with your preferred date and time.  Appointments will be scheduled in a way that complies with social distancing guidelines and utilizes an express checkout process.  You will not need to meet with an ORL staff member while you are on campus and you will be able to return your room key via an express checkout envelope and drop box in your residence hall.
2 – If you cannot return to campus yourself, there is a pack and ship/store option available through TSI – With your permission TSI will be given access to your room and will pack your belongings for you.  You can then opt to have items shipped to you or stored locally until you return to JMU in August.  Your room key can then be mailed back to ORL. If you will be using TSI, please also let us know using the MOVE OUT FORM so we have this information.
3 – If you no longer want the items remaining in your room, you can tell us by completing the MOVE OUT FORM.  If you would like for them to be donated, please let us know so we can make the appropriate arrangements. 

Your student has received an email via their @dukes account with this information as well.

Please keep up to date with JMU information by visiting the University’s COVID-19 website. 

Move-Out Frequently Asked Questions

Will there be a refund of On-Campus Housing or Dining costs for the Spring 2020 Semester?

Yes.  Details about Spring 2020 refunds can be found at 

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How does Express Checkout work?

You will receive an Express Check-Out envelope at your residence hall. 

Complete ALL information and checkout steps on the express checkout envelope. Put your room key inside the envelope and seal the envelope. Place the completed express checkout envelope in the hall office mail slot, mailbox, or slide it under the hall office door.

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What will I need for express checkout?
  • JaCard and Room Key
    • You will need both of these things to enter your hall and room. 
  • Move-Out Equipment
    • Please come prepared with any appropriate move-out equipment that you will anticipate needing. The loading carts and dollies from move-in will not be available. 
    • For example, you may want to bring any packing supplies you may need such as, bins, tubs, boxes, bags, tape, scissors, bubble wrap, blankets, hand trucks, and/or dollies.

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When and where can I drop off my rental fridge, desk hutch and/or loft?

Residents are to drop off their rental fridges, desk hutches and disassembled lofts labeled with your name and rental company, in the first floor TV lounge of their hall. 

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When can I pick up my mail/packages?
  •   Mail Services will be open for students to pick up all mail and packages as follows:
    • Monday-Thursday: 10 AM - 2 PM and Friday, 10 AM - NOON
  • Forwarding Mail – Students should submit a forwarding address in MyMadison as soon as possible.

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How do I get my mail forwarded from JMU?
Please enter your forwarding address into your MyMadison account.  JMU will forward your mail to that address.

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Packages were sent to my JMU address. How do I arrange to have them sent to me?
Please contact mail services at or call 540-568-6257.

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What if I accidentally took my room key home?

If students wish to mail their keys back, then they should put it in an envelope and ensure the key is well secured within the envelope (i.e. taped to a piece of cardboard, index card, or wrapped up as well to prevent the key from falling out of the envelope during mail transit.

The address to return keys to is:

James Madison University
200 Huffman Service Drive
MSC 2401 Bus-Ops
Harrisonburg, VA 22807

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Where can family stay if they need to spend the night during move-out?

Hotel Madison is providing support to families needing an overnight stay during move-out at JMU by offering special lodging rates from $89.

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Can I still donate unwanted items from my room?

Yes! To keep useful items out of the landfill, you can donate them! Donation areas will be set up in each hall. 

Acceptable Items to Donate

  • Unbroken furniture
  • Clean clothing
  • School supplies
  • Unopened personal hygiene products
  • Functional appliances
  • Functional electronic equipment
  • Books (no textbooks) and games
  • Bikes (remove from bike racks and leave in TV lounge)

Fact: JMU students sent 57 tons of trash to the landfill during check out in 2019

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Can I have my things packed up for me?

Yes, we currently have two options available, including a NEW pack and ship/store option:

  1. We continue to schedule students and families to come to campus and move out.  Move-out appointments are being scheduled in such a way as to incorporate recommended self-distancing guidelines and be in compliance with the Governor of Virginia’s most recent Executive Order. If you would like to schedule a move-out, please let us know at your earliest convenience by emailing and providing the student’s full name and preferred dates and arrival times.
  2. If you are unable or do not wish to return to campus at this time, we now have a pack and ship/store option available. TSI is a licensed and insured provider of nationwide small move services, and will be working with The Office of Residence Life team to ensure safe and timely access to rooms. Here are the basics of how this will work:
  • You will let TSI know that you need help with your dorm room move out. (
  • They will gather information about what’s in the room; there will be a scheduled video chat closer to the pack date to ensure the correct items are identified and packed.
  • All of the items you identify as ones you want to keep will be packed and labeled.
  • You will decide if you want those items stored close to campus for pick up or delivery prior to the next semester or if you’d like them shipped to you. You can also select to have some stored and some shipped.

To get started with TSI and see all program details, including pricing, visit our page:

Please note that the pricing provided is based on a minimum number of students so that video chats and packing can be consolidated together on dedicated days. Because of this the sooner you can fill out the form or call TSI, the better.

Who is TSI?
 TSI has been a leading provider of long distance small moves and specialty shipments nationally for more than 30 years. In addition to serving individual and business needs every day, they are a preferred partner of The UPS Stores, work with 500+ senior communities as an approved senior mover, and are a small move provider for some of the largest employee relocation companies in the country. Their team of logistics and operational specialists are available to solve problems and provide excellent customer service.

Note: If you have already moved out, thank you. You can disregard this email.

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When is the last day to move out of my on-campus room?

All campus move-outs should be complete by June 21.  In order to schedule your move-out please complete an appointment form online with your preferred date and time.

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