Based on guidance from the Virginia Department of Health, the CDC and the Governor of Virginia, travel back to JMU is STRONGLY DISCOURAGED. 

Your items are secure in your room on campus.  At this time of unprecedented crisis, we must all make a good faith effort to comply with the guidelines and recommendations of those charged with managing the situation.  We ask for your cooperation. 

As of Sunday, March 29all residence halls have been locked and residents no longer have access via their JACard.  If you have not already moved out we will work with each of you individually to schedule a date and time in the future for you to return to your room and gather your belongings when it is safe.  An email was sent to the @Dukes account of every resident student on Friday, March 27 with a link that allows you to request a move-out appointment.  Please use that link to schedule a move-out with ORL.

Please keep up to date with JMU information by visiting the University’s COVID-19 website here .

Move-Out Frequently Asked Questions

Will there be a refund of On-Campus Housing or Dining costs for the Spring 2020 Semester?

Yes.  Details about Spring 2020 refunds can be found at 

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How does Express Checkout work?

You will receive an Express Check-Out envelope at your residence hall. 

Complete ALL information and checkout steps on the express checkout envelope. Put your room key inside the envelope and seal the envelope. Place the completed express checkout envelope in the hall office mail slot, mailbox, or slide it under the hall office door.

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What will I need for express checkout?
  • JaCard and Room Key
    • You will need both of these things to enter your hall and room. 
  • Move-Out Equipment
    • Please come prepared with any appropriate move-out equipment that you will anticipate needing. The loading carts and dollies from move-in will not be available. 
    • For example, you may want to bring any packing supplies you may need such as, bins, tubs, boxes, bags, tape, scissors, bubble wrap, blankets, hand trucks, and/or dollies.

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When and where can I drop off my rental fridge, desk hutch and/or loft?

Residents are to drop off their rental fridges, desk hutches and disassembled lofts labeled with your name and rental company, in the first floor TV lounge of their hall. 

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When can I pick up my mail/packages?
  •   Mail Services will be open for students to pick up all mail and packages as follows:
    • Beginning March 30: Monday-Thursday: 10 AM - 2 PM and Friday, 10 AM - NOON
  • Forwarding Mail – Students should submit a forwarding address in MyMadison as soon as possible.

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How do I get my mail forwarded from JMU?
Please enter your forwarding address into your MyMadison account.  JMU will forward your mail to that address.

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Packages were sent to my JMU address. How do I arrange to have them sent to me?
Please contact mail services at or call 540-568-6257.

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What if I accidentally took my room key home?

If students wish to mail their keys back, then they should put it in an envelope and ensure the key is well secured within the envelope (i.e. taped to a piece of cardboard, index card, or wrapped up as well to prevent the key from falling out of the envelope during mail transit.

The address to return keys to is:

James Madison University
200 Huffman Service Drive
MSC 2401 Bus-Ops
Harrisonburg, VA 22807

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Where can family stay if they need to spend the night during move-out?

Hotel Madison is providing support to families needing an overnight stay during move-out at JMU by offering special lodging rates from $89.

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Can I still donate unwanted items from my room?

Yes! To keep useful items out of the landfill, you can donate them! Donation areas will be set up in each hall. 

Acceptable Items to Donate

  • Unbroken furniture
  • Clean clothing
  • School supplies
  • Unopened personal hygiene products
  • Functional appliances
  • Functional electronic equipment
  • Books (no textbooks) and games
  • Bikes (remove from bike racks and leave in TV lounge)

Fact: JMU students sent 57 tons of trash to the landfill during check out in 2019

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