On-Campus Housing Maintenance Requests

Submit a Maintenance Request

Go to the Online Housing Portal, login, and click "Maintenance Request" in the main menu.

Submit a Maintenance Request
(Online Housing Portal)

If you are a hall staff member, please use the StarRez App.

Requesting Maintenance for On-Campus Housing

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Emergency Maintenance vs Routine Maintenance
Laundry Information
Other Maintenance Issues

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Emergency Maintenance vs Routine Maintenance

What is considered an Emergency?

An emergency maintenance issue is a problem that threatens the health or safety of residents or could cause immediate damage to the building or its systems.

Complete loss of heat during cold weather
Power outage affecting the room or building
Active water leak or flooding
Broken window creating a safety hazard
Exterior door that will not lock or secure
Fire sprinkler activation

How do I report an Emergency?

If this is a life threatening situation please call 911 or reach out to a Hall Staff member (situation depending)

Enter a Maintenance Request here
Contact one of the following:
- Your RA, Hall Director, or House Manager
- Emergency Maintenance
  - Monday – Friday, 8:00 a.m. – 5:00 p.m.:
    - ResLife Business Operations
    - busops@jmu.edu
    - (540) 568-7576
  - If outside of the above listed hours:
    - JMU Work Control
    - (540) 568-6101

What is Routine Maintenance?

Anything not listed under "What is considered an Emergency?"

Anything that is not likely to cause a person immediate harm

Anything that is not likely to cause immediately damage the building

Exceptions:

Wifi
Laundry
Cable, Phone, or Data Port
Vending Machines
MicroFridge
Mailboxes

How Do I Report A Routine Maintenance Request?

Submit a Maintenance Request

(Online Housing Portal)

Laundry Information

How do I report a broken washer/dryer?

Do one of the following:

For quick response, scan the QR code on the machine and follow the directions to submit
Call Caldwell-Gregory
- 1(800)927-9274
- Inform hall staff so they can place an “out of order” sign on the machine

Efficient Campus Laundry Solutions | Caldwell & Gregory

What do I do if my laundry app isn't working?

Check out this website for troubleshooting

If this doesn’t help, call Caldwell-Gregory

1(800)927-9274

How do I get a refund if the washer/dryer took my money?

Speed Queen Laundry App
Email busops@jmu.edu
Call Caldwell-Gregory
- 1(800)927-9274

Other Maintenance Issues

What do I do if I think there is mold in my room?

If you are concerned about the possibility of mold in your room, please review information here and if you are still concerned, you can submit a maintenance request

What do I do if my Wi-Fi is not working?

Visit the wireless internet webpage for troubleshooting and/or contact Boldyn Networks

(855) 410-7377

support.hed@boldyn.com

Chat live: https://jmu.hed.boldyn.com

How do I report a broken Data Port?

Contact JMU Telecom

(540)568-6471

Telecom@jmu.edu

How do I report a Vending Machine that isn’t working?

Call Vending Services

(540)568-6363