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What happens after I submit the requested forms to the VA School Certifying Official?

 JMU's VA Certifying Official will process a student's request for benefits and within 5-8 weeks, VA will generate and mail an active award benefit letter to the student. After receiving this letter, the student must VERIFY school attendance in either VA's Web Automated Verification of Enrollment (W.A.V.E.) online system or by phone with the Interactive Voice Response (IVR) at 877-823-2378 to release VA payments.  Verifying attendance, after the initial period, MUST be completed on the last calendar day of every month that the student attends classes. Failure to do so will result in a delay of payment for the classes attended the month before.

The W.A.V.E.S. online system permits students to perform a multitude of functions, including:

  • verify that enrollment has not changed
  • report a change in enrollment
  • change in mailing address
  • inititate or change direct deposit information
  • view the enrollment period and monthly benefit amount
  • view the remaining entitlement
  • sign up for a monthly email reminder

The Interactive Voice Response (IVR) allows students to phone in their monthly verification if there are no changes to the enrollment during the previous month.

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Office of the Registrar
Student Success Center
MSC 3528
738 South Mason Street
Room 5300
Harrisonburg, Virginia 22807
Email Us
(540) 568-6281
Fax: (540) 568-5615
Hours of Operation:
Mon - Fri 8 a.m. - 5 p.m.

Summer Hours of Operation:
Mon - Thur 8 a.m. - 5 p.m.
Fri 8 a.m. - 12 p.m.