At the James Madison University Health Center, all of our staff members understand ourselves to be partners with patients and other users of our services and advocates for their care, recovery and health. We hope everyone who uses our services will ask questions, state needs, express concerns or problems, and offer feedback to any staff person involved in their care or in administrative processes connected with their visit.

Our goal is to provide care that is considerate and respectful of your rights and needs as a patient. If a concern should develop while you are in our health center, we are committed to addressing your concerns promptly and we will make every effort to help resolve it in a timely manner.

Patient Rights & Responsibilities

Patient Advocate

We encourage you to speak with your physician or nurse about any issues and concerns you may have about the service and the care you receive. The Patient Advocate's office also is available to address concerns or answer questions at 540.568.7777 or healthctr@jmu.edu. The Patient Advocate also visits JMU students in the hospital and serves as a direct liaison with their clinician.

 

Medical Chaperone

During your visit our healthcare professional will typically request a private conversation regarding your medical concerns. This consultation will be conducted without a third party present in order to provide you a highly confidential environment for sharing your health concerns. If desired, any patient may have an authorized member of the health care team (chaperone) present during any physical examination or procedure. Trained medical chaperones are available upon patient request. In some situations the University Health Center requires that a medical chaperone be present per the UHC chaperone policy.

If you would like to see a copy of our chaperone policy or have any questions or comments regarding this please contact the Patient Advocate at 540-568-7777.

Feedback

After visiting the UHC, students are sent an email requesting feedback through an online survey. That survey can also be accessed here: https://jmu.co1.qualtrics.com/jfe/form/SV_0VQuwBNvS3LKbuR

The University Health Center is committed to providing a safe, comfortable environment where patients and staff can be confident that best practices are always being followed.

Accessibility

The University Health Center strives to make its programs and services as accessible and inclusive as possible. Please let a staff member know if accommodations are needed or if the University Health Center is difficult to access for any reason.

Back to Top