Lecturer, Computer Information Systems and Business Analytics
Year Started at JMU: 2026
h3vjyw@jmu.edu
Contact Info
Professional Webpage
Teaching & Research Interests
Teaching Interests
- Operations Management
- Managing Innovation
- Supply Chain Analytics
- Stochastic and Simulation Modeling
- Probability and Statistics
- Revenue Management
- Simulation Modeling
- Dynamic Pricing
Education
- Ph.D., Operations Research, North Carolina State University, 2001
Positions Held
- Chief AI Officer, Asurion, 2015–2026
- Adjunct Faculty, Fayetteville State University, 2024-2026
- Head of Data and Analytics, Sabre, 2010-2014
Publications
- Zouaoui, F., & Rao, B. (2009). Dynamic Pricing of Opaque Airline Tickets. Journal of Revenue and Pricing Management, 8, 148–154.
- Smith, B., Darrow, R., Guenther, D., Rao, B., Elieson, J., & Zouaoui, F. (2007). Travelocity Becomes a Travel Retailer. Interfaces, 37(1), 68–81.
- Zouaoui, F., & Wilson, J. R. (2004). Accounting for Input-Model and Input-Parameter Uncertainty in Simulation. IIE Transactions, 36(11), 1135–1151.
- Zouaoui, F., & Wilson, J. R. (2003). Accounting for Parameter Uncertainty in Simulation Input Modeling. IIE Transactions, 35(9), 781–792
Awards and Recognitions
- SAP• CIO 100 Award – Enterprise AI Innovation (2018)
- Data Scientist of the Year – Nashville Technology Council (2018)
- TDWI Best Practices Award – Enterprise Data Platform (2017)
- Franz Edelman Award Finalist – INFORMS (2006)
- IIE Transactions Best Paper Award (2005)
- IIE/Pritsker Dissertation Award, 2nd Place (2002)
College of Business
Hours of operation:
Mon - Fri: 8 a.m. - 5 p.m.
