Join Our Computing HelpDesk Team!

Student Employment

Are you looking for a challenging, yet fun job to hone your customer service skills, strengthen your problem-solving and computing skills, stay current with technology, build a strong resume, all while making new friends? Then the Computing HelpDesk Computing HelpDesk Support Specialist I is just the job for you!

Computing HelpDesk Support Specialist Responsibilities:

Our top-notch Computing HelpDesk Support Specialists serve as phone and walk-in computing resource and support to JMU faculty, staff, students and affiliates and respond to inquiries concerning campus-wide applications (to include, but not limited to e-campus and e-mail), PC & Macintosh computer hardware and operating systems, application software (just as the Microsoft Office suite), internet browsers and other supported software.

Good customer service, listening, communication, questioning and problem-solving skills are a must. A basic knowledge of computer systems, software, and campus-wide applications with an ability to learn technical concepts and new applications quickly are key components of this position.

 

Promotions to Support Specialists II & III are based on the number of semesters worked, growth in technical knowledge and expertise, demonstration of strong customer service skills and a high-level of responsibility and professionalism. Exceptional Specialists have the opportunity to apply and seek promotion to a HelpDesk Frontline Team Lead position.

The Computing HelpDesk Support Specialist position requires full-time student status and a commitment to work a minimum of 10 and a maximum of 20 hours/week when classes are in session (up to 40 hours/week over summer). Shifts are scheduled around your classes and other external activities.