Overview

The Information Technology Help Desk serves as the central point of contact for the computing support needs of the JMU community. 

Who can use this Service?

JMU applicants, students, faculty, staff, affiliates and alumni.

How can I get this Service?

Phone: (540) 568-3555

Email: helpdesk@jmu.edu

In Person: 4th floor, Student Success Center

Online: Submit a Service Request

Where can I get Help/Support?

Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu

FAQs

Does the Help Desk offer student employment opportunities?
Yes, positions are posted on joblink.jmu.edu under the title “ IT Help Desk Customer Support Representative”   We seek dynamic, customer service driven student employees that have the ability to learn quickly and the willingness to grow their technical expertise

Hours of Operation

Standard Operating Hours
(the IT Help Desk follows University closings due to inclement weather – see the JMU Web for weather delays and closures)

Mon-Thurs - 8am - 9pm
Fri - 8am - 5pm
Sat - Closed
Sun - 3pm - 9pm

2019 Summer Hours

Summer 1: May 6 - July 21
Mon-Thurs - 8am - 7pm
Fri - 8am - Noon
Sat - Closed
Sun - 3pm - 7pm (phone support only, building closed)

Summer Holiday Hours
Independence Day
July 4 - 5 - Closed

Summer II: July 22 - August 18
Mon-Thurs - 8am - 5pm
Fri - 8am - Noon
Sat - Closed
Sun - 3pm - 7pm (phone support only, building closed)

Summer III: August 19 - August 25
Mon-Thurs - 8am - 9pm
Fri - 8am - 5pm
Sat - Noon - 5pm
Sun - Noon - 7pm

News

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