Overview

The Information Technology Help Desk serves as the central point of contact for the computing support needs of the JMU community. 

Who can use this Service?

JMU applicants, students, faculty, staff, affiliates and alumni.

How can I get this Service?

Phone: (540) 568-3555

Email: helpdesk@jmu.edu

In Person: 4th floor, Student Success Center

Online: Submit a Service Request

Where can I get Help/Support?

Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu

FAQs

Does the Help Desk offer student employment opportunities?
Yes, positions are posted on joblink.jmu.edu under the title “ IT Help Desk Customer Support Representative”   We seek dynamic, customer service driven student employees that have the ability to learn quickly and the willingness to grow their technical expertise

IT Help Desk Hours of Operation

2018-2019 Fall and Spring Standard Operating Hours
(the IT Help Desk follows University closings due to inclement weather – see the JMU Web for weather delays and closures)

Mon-Thu 8a-9p
Fri 8a-5p
Sat Closed
Sun 3-9p


2018 Fall Break 
November 17-24 Closed
November 25 3pm-9pm

2018-2019 Winter Break
December 17-18 8am-5pm
Dec 19-Jan 2 Closed
January 3-4 8am-5pm
January 6 3pm-9pm

2019 Holiday Hours
Martin Luther King Jr. Day
January 21 Closed

2019 Spring Break
March 2-3 Closed
March 4-7 8am-5pm
March 8-9 Closed
March 10 3pm-9pm

2019 Spring Commencement
May 3 8am-1pm
May 4 Closed
May 5 3pm-9pm

 

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