Computing HelpDesk Hours:
Phone: 540-568-3555
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
When the University is closed for inclement weather, the Computing HelpDesk is closed. Please check self-help for answers to many of your computing questions.
Exceptions:
Hardware
Purchases and repair
Learn more about buying a JMU-owned computer or a personal computer, JMU-owned setup, recommended minimum computer configurations, PDA’s, Smartphones and more.
Students
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Hardware Repair
Do you need to have your computer repaired? JMU PC Services offers warranty repair for Apple and Dell computers.
Faculty and Staff
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Hardware Repair
Do you need to have your university owned computer or printer repaired? JMU PC Services will repair your hardware for you. PC Services will also perform warranty repairs on your personally owned Dell or Apple system.
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Computer Purchases
Are you looking to purchase new computer equipment for your department? Computers can also be purchased for personal use. Interest free loans are available for qualifying faculty and staff members. To see what is available, check the current offerings from Dell and Apple. Please check the Netbook support statement first before purchasing a Netbook.
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New Equipment Setup
What needs to be done when your department receives a new computer or printer? Your equipment needs to be registered with an Equipment Service Number (ESN) first and then the software needs to be properly configured.
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PDA/Smartphone/Treo
If you have a new PDA or Smartphone, check here to have it set up to sync with your calendar or email.
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Surplus Equipment Pickup
Do you have excess or old computer equipment that you no longer need? PC Services will pick up your equipment from you at no charge.
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Surplus Equipment Re-issue
PC Services also redistributes computer equipment that has been turned in for surplus. Check here for more information. Surplus systems do not contain software, you will need to arrange to have the software installed.
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Hardware Upgrades
Does your department want to upgrade existing systems? PC Services can upgrade your memory, hard drive, optical drive, etc... for you.
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Minimum Computer Specs
Does your equipment meet the recommended minimum equipment configuration? JMU has minimum specifications for computer equipment to ensure that your computing needs are met.