Overview

JMU is an authorized service provider for Dell and Apple computers. Information Technology facilitates hardware repair service for JMU-owned Dell and Apple equipment if the unit is tagged with an Equipment Service Number (ESN). 

Information Technology also provides repair and maintenance services for HP and Dell printers, and limited support for other makes of printers.

The Madison CyberZone Service Center at the JMU Bookstore offers repair services for Apple and Dell personally-owned computers.

Who can use this Service?

JMU faculty and staff

How can I get this Service?

JMU-owned - Requests for repairs should be submitted through the IT Help Desk by phone at 568-3555 or online.

Personally-owned - The Madison CyberZone Service Center at the JMU Bookstore offers repair services for Apple and Dell computers.

Where can I get Help/Support?

The Madison CyberZone Service Center (personally-owned computers); (540) 568-3989 or stop by the Madison CyberZone in the JMU Bookstore.

Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu

 

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