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Self-Help

Contacting the JMU Computing HelpDesk

• Phone 
  540-568-3555  
• Submit an Online Request
  submit a request anytime, response within 2 business days
  (turnaround may be longer at the start of a semester)
• E-mail 
  helpdesk@jmu.edu
  submit request anytime, response within 2 business days
  (turnaround may be longer at the start of a semester)
• Walk-In
  Lower Level Frye Building, Room 103
  for e-ID password resets & authorized drop-off for laptop wireless issues, on-campus residence hall connectivity problems & Dell/Apple hardware warranty repair

News

• Student Employment - interviewing now for student positions at the Computing HelpDesk.  Apply through JMUJoblink

Top Inquiries to the HelpDesk

• e-ID Passwords
• Network Connectivity
• Hardware Repair
• Virus Removal

What information should I provide the Computing HelpDesk?

• Electronic ID (your e-ID used to access e-mail, e-campus and more)
• Best phone number at which to reach you
• Type of Computer (Dell Optiplex, iMac, etc.), printer or mobile device
• Operating System if applicable (ex. Windows XP, Mac OSX, etc.)
• Name of the software/application and version in question (ex. Word XP, Outlook 2007, Internet Explorer 7, etc.)
• Nature of the problem
• Exact wording of any error messages
• Steps taken to resolve the problem (you may wish to try our Basic Computer Troubleshooting steps prior to contacting us.)
• Immediacy of your problem
• Your availability
• Location of equipment
• Dell Service Tag or Apple serial number and/or JMU ESN (the Equipment Service Number is typically a blue tag found on JMU owned computer equipment).   These numbers are required for repair service.

Computing HelpDesk Hours:

Phone: 540-568-3555
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(during class session)

Exceptions:

November 23-24, 2009:
Open 8am-5pm

November 25, 2009:
Open 8am-Noon

November 26-27:
Closed