Overview

Endpoint Management is the ability to provide central management capabilities on computers. Managing a computer removes some of the responsibility for patches, upgrades, anti-virus and software installation/control from the computer users and places that responsibility in the hands of system administrators.

Some examples include:

  • Administer configuration settings on JMU computers
  • Establish and enforce desktop security standards
  • Administer local user rights on the desktop to what is required to perform work functions
  • Capture hardware and software inventories
  • Perform enhanced support via remote assistance tools
  • Provide enhanced patch management capabilities to the desktop
  • Provide enhanced security capabilities to the desktop
Who can use this Service?

JMU faculty and staff on their JMU-owned computers

How can I get this Service?

All JMU Windows and Macintosh computers set up by Information Technology are automatically enrolled in endpoint management.

Where can I get Help/Support?

Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu

FAQs

What happens after a computer has been joined to the domain?
Once a computer has been joined to the domain, JMUAD, you need to take extra care when changing your e-ID password. It is imperative you reboot or logoff/logon immediately following a password change to avoid getting locked out of your computer. 

What software is available for installation on my managed computer?

Windows Computers:

Windows software available for installation can usually be found in the Software Center on Windows computers. To access the Software Center, do the following:

Windows 7 (not recommended - nearing end of life)
Click Start, All Programs, Microsoft System Center 2012, Configuration Manager, Software Center.  The Software Center opens, revealing a window similar to the one below (please note the areas marked in red):

Windows 10
Click on the Windows Search magnifying glass (lower left).  Type 'Software Center' in the search field and then click to open it on the search result above.  Note that you may right-click Software Center and pin it to Start and the taskbar, allowing it to always display on the Start screen and on the taskbar when viewing the desktop.  When Software Center opens, it reveals a window similar to the one below (please note the areas marked in red):

Windows endpoint

Verify the ‘Show optional software’ box is checked, so all software available to install is visible. Choose the software you would like to install by clicking on the software title and then clicking INSTALL in the lower right corner of the window. NOTE: When ‘All’ is selected in the ‘SHOW’ menu, all updates AND available software applications are displayed. This may include software that you do not want to install, for example, an older version of Office.

Some software will be available in the Application Catalog, but not in the Software Center.  The Application Catalog is accessed via the Software Center by clicking on the ‘Find additional applications from the Application Catalog’ link, located near the upper right corner of the window.

When the Application Catalog opens, it may require you to login with your JMU e-ID and password.  The Application Catalog reveals a window similar to the one below (please note the areas marked in red):

windows endpoint

Verify the ‘All’ category is selected, so all software available to install is visible. Choose the software you would like to install by clicking on the software title and then clicking INSTALL in the lower right corner of the window.

The ‘My Application Requests’ and ‘My Devices’ links in the Application Catalog window are not active at this time. 

Occasionally, you will be offered software that you can install on your computer. These packages are generally optional. The message you will see when new software becomes available will look like this:

occassional

Macintosh Computers: 

For Macintosh computers that are managed with Casper, open a new Finder window, click ‘Applications’, ‘JMU Self Service’ Note: there are different categories of applications available on the right side of the JMU Self Service window.

mac endpoint

A list of software managed by IT and available for your JMU computer can be found here.

 

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