Overview

IT-Telecom is the provider of many services for the JMU Community.  One of the services is the Office phone.  Faculty and Staff have access to single-line phones or multi-line phones.

Who can use this Service?

JMU faculty and staff

How can I get this Service?

All services may be obtained through the Telecommunications Department.

Call (540) 568-6471 or send email to telecom@jmu.edu

Where can I get Help/Support?
FAQs

How do I change the name display and update telecom records?
Contact telecom@jmu.edu.   Include your department name, department org number, the first and last name of the new user.

How do I report trouble with a phone? 
Contact the JMU Telecom at 540-568-6471 or email at telecom@jmu.edu.  Provide the subscriber name and phone number, building and room number where the phone is located.  We will dispatch a technician to repair the phone within 24 hour period.

Are there phone instructions for my phone at my office location?
Yes, contact Telecom at (540) 568-6471 or telecom@jmu.edu to determine which set of instructions you will need for the phone you are using.

New Phone Installation


Faculty and staff are provided with either single line or multiple line “D-Term” phones. These phones have voice mail capability and other calling features such as: call back, hold, forward, conference call, last number redial, speed dial, and speaker.

Request a Phone Installation

Phone Moves


Planning a move? Whether you are moving to another building, across the hall or just to the other end of your office. A phone move request form is required to provide telecom with all the necessary information to execute your request correctly.

Request a Phone Move

Voicemail


Campus callers greatly appreciate the existence of voicemail. Voicemail is an effective feature which allows everyone to make a connection as needed.

Learn More

Office Call-In Hours:
7:30 am - 5:00 pm, Monday through Friday

Office Walk-In Hours:
7:30 am - 4:30 pm, Monday through Friday

1021 S. Main Street, MSC 5732
Phone: (540) 568-6471
Email: telecom@jmu.edu

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