The duration of the FLEX and Dining Dollars GOLD accounts shall be from the opening date of the account until one of the following occurs:

1. The account funds are depleted.
2. A subsequent deposit or other circumstance result in a superseding account.
3. Two semesters pass in which no transaction takes place within the account. (Refer to "Inactive Student Accounts" section below). 

A Dining Dollars account is established with the purchase of any resident or commuter meal plan, and shall remain open until one of the following occurs:

1. The account funds are depleted.
2. At the conclusion of the spring semester, any unused balance will be forfeited.

A FLEX account may be opened by any student, faculty or staff member associated with JMU. A standard Dining Dollars account now comes with all meal plans purchased by resident and commuter students. Dining Dollars GOLD accounts may be opened by any JMU student.

Upon the customer's initial deposit which opens an account, the university will establish an electronic account balance in the customer's name and validate the customer's university access card for use in the electronic card readers. The customer may then use these funds for purchases where FLEX, Dining Dollars and Dining Dollars GOLD are honored. Purchases will not be allowed with a malfunctioning card.

Lost or damaged cards will be replaced by Card Services upon the customer's or university official's request. Such replacements will be made in accordance with current policies regarding card replacement. In most cases, the customer will be charged a replacement fee.

Customers are responsible for safeguarding their own university access card. Should the card become lost or misplaced accidentally or by theft, the university assumes no responsibility for illegitimate withdrawals from the customer's account prior to the customer notifying Card Services during its normal business hours. During non-business hours, campus police and public safety should be notified. Upon notification, the account will be deactivated until the rightful owner has a new card made.

At any time, card holders may request to have funds from their existing FLEX or Dining Dollars GOLD account transferred to the existing account of another card holder with no service charge. Dining Dollars accounts are not transferable.

Should two semesters pass in which no transactions take place in a FLEX or Dining Dollars GOLD account, and there is a remaining balance, the university will refund the remainder through the University Business Office.