Looking for Answers?

Students can find answers to their questions about academic issues here. For general university information, refer to the University Response Page

Frequently Asked Questions

Academic Calendar and Exams

 How will courses be held in fall 2021?

When classes begin on August 25, 2021, all courses will be offered according to the delivery mode currently shown in MyMadison.

Course Attendance

 Is there a university-wide attendance/ absence policy in fall 2021?

JMU does not have a university-wide policy on attendance, as presence is tied so closely to a faculty member’s teaching methods and the discipline. At the same time, all faculty are required to develop their own policies for their courses and share those policies with their students.

 If I'm not in Harrisonburg, do I still have to report to the UHC to work with the Dean of Students Office?

Yes. If you have been exposed to or tested positive for COVID-19, you must self-report through the University Health Center website, using the “Self-Reporting of COVID-19” button on the front page. This is the required process even if you are taking courses online, whether you are living in Harrisonburg or somewhere else.

 If I am diagnosed with COVID-19 and quarantined, will I be able to continue my classes online?

We are actively working to provide students with good options to participate in classes should they not be able to be physically present. How this might work will vary by course, and some courses may not have great solutions (e.g., a piano workshop, or a course on instrumentation where students need to work with a specialized piece of equipment).

If you become ill and can’t attend courses, in many circumstances you can work with faculty to complete course material though you are unable to come to class. Those are handled case-by-case, as different courses have different requirements. 

You may also be able to work with your instructors to receive an “I” (Incomplete) grade for courses you were unable to complete during the semester.  Information about incomplete grades are noted in the Undergraduate Catalog. Look in the section titled Incomplete Grades. There is also a withdraw option for individual courses on the same page.

If you need to with withdraw from all courses and from the university due to medical or other reasons, the you must follow the appropriate withdrawal process as outlined here. More information on withdrawal from the university, including information about refunds, is available from the Dean of Students Office.

Online Course Resources

 I’ve never taken an online course. Where should I start?

You can start by evaluating your online readiness.

 What kind of computer or other technology do I need for online classes?

Some technology, like software, will vary by course, so be sure to check with your instructor. For general information on hardware, look here.

 How can I find help with my online courses?

Check out the resources offered by various offices, which are compiled here.

 What should I do if I don’t have reliable internet access?

Be sure to let your instructor know if you have problems accessing the internet. The Libraries have gathered resources to assist in securing reliable internet access.

Student Academic Support

 What academic support services are available?

The Learning Centers and Libraries are here to support you, in person and online! The Learning Centers are continuing to offer online tutoring, consultations and study sessions. Likewise, JMU Libraries continues to offer students help with finding information for assignments and projects, as well as providing support for moving to online learning. For support with online classes, check out these resources.

Learning Centers:

JMU Libraries:

 What if I have a question about the Honor Council?

Online reporting will operate as normal. Details are posted on the Honor Council website.

Counseling Services

 Are there counseling services available for students?

The Counseling Center is open Monday–Friday, 8:00 a.m.– 5:00 p.m. To access services and speak to a Counseling Center clinician, visit the center during walk-in hours, 10 AM to 3 PM, Monday-Friday. Emergency services are available throughout the workday.

After regular business hours or on weekends, emergency assistance can be obtained by calling the Counseling Center at 540-568-6552 and selecting “Option 1” to connect to the afterhours crisis line.

For more information about services and resources, visit the Counseling Center’s website.

 What can I do if I am worried about a friend's mental health?

If you are concerned about a student, consider sending a Madison Cares referral. Madison Cares is a centralized program for departments, students, parents and community members to refer or consult about students of concern. They operate as an extended arm to students experiencing varying levels of social, emotional, academic or mental health stressors.

Anyone can submit a referral online for a student they are concerned about through the Madison Cares program. They will respond and address any concerns by providing care outreach, university resources, and direct support.

Graduate Students

 Where can I find academic policies for graduate students?

Your program faculty should be your first point of contact, and The Graduate School is here to assist however they can. We've developed a series of FAQs specific to graduate students, found here.


 What if I have already withdrawn from the university?

Graduate students who have officially withdrawn from the university and who wish to return for Spring 2021 should contact The Graduate School as soon as possible at grad@jmu.edu or 540-568-6131.

 I’m a graduate student. Should I work with the Dean of Student’s office?

Yes.  All students can work with the DoS office.

International Students

 I’m an international student. How do I get updates?

The Center for Global Engagement is committed to supporting our International Students and Faculty. Visit our website (https://www.jmu.edu/global/) for the latest information.

 I'm an international student planning to study at JMU. What do I need to know?

If you're coming to Harrisonburg, International Student and Scholar Services has all the answers and information you'll need.

Prospective Students

 Will JMU still accept transfer courses and dual enrollment credit?

Yes! JMU will maintain its current policy of accepting credit for courses with grades of “C” or higher. The Office of the Registrar will verify that students earned the equivalent of “C” or higher for any course with a grade of “credit,” “pass” or “pass+.” This policy will apply to all transfer course work, including dual enrollment credit.

 Does JMU give credit for AP, IB and Cambridge exams?

Yes, the university will maintain its current policies for accepting these prior learning assessments taken during Spring 2020. See more information on Advanced Placement, International Baccalaureate and Cambridge

For more information, visit JMU Admissions

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