All members of the community, including students, will need to complete the self-monitoring on the LiveSafe App daily before they leave their residence hall or enter campus. To do this click on the purple square labeled Daily Health Check-in. Here are some visual directions.

All JMU offices, dining halls, libraries, facilities, and UREC will be regularly asking students to show their green check mark illustrating that they are symptom-free. In addition, faculty members will be asking students to show their green check mark as part of on-campus classes, where possible and appropriate.

More information on how to download the LiveSafe App.

If you do not successfully pass the health screening, it means that you are exhibiting symptoms of COVID-19. Please make an appointment with the University Health Center 540-568-5310 to discuss your symptoms and required actions.

The LiveSafe app provides an opportunity for community members to provide a “tip” describing the failure to follow protocol. Tips will be sent to designated individuals in various university divisions, who will follow-up with the community members, where possible, to ensure they are aware of the protocols and community expectations. Tips are most successful when information is provided in all reporting fields.

Students who do not follow the screening protocol may be subject to an alleged violation of the Noncompliance policy in the Office of Student Accountability and Restorative Practices (OSARP).

Frequently Asked Questions


General Info

 When does the LiveSafe app check-in begin?

The LiveSafe App check-in process has already begun. Your status (green check/red X) can be asked of you at any time.

 How do I download LiveSafe App?

Existing LiveSafe users will experience an automatic update. If you are a new user, you can download LiveSafe from the App Store or Google Play, or you can scan the QR Code.

Once you download LiveSafe to your phone, you will need to register and fill out your profile. Search for and select "James Madison University" and you are set!

For those who do not have a smartphone, there is an online version of the daily survey.

Users of the app on a smartphone will receive an email that displays the results of their survey. Users of this online version should print and retain the resulting screen.

 I completed my screening and the check mark went away, how do I show throughout the day/multiple times?

The daily health screening will send an email to you. You can see the green check on that email.

Either retain the email in your email inbox and show it using your phone to whomever asks, or you can print the email and carry it with you. The resulting screen and printout include the date.

You will need to complete a health check-in each day prior to coming to campus. Therefore, you will delete the previous day’s email and use the most recent result each day.

 I do not have a cell phone, how do I complete the LiveSafe Health check-in survey?

You can type this web address into any laptop or desktop web browser when connected to the internet: https://livesafe.jotform.com/202037465437858. It will bring you to the survey form. Once you complete the survey, it will send an email to your JMU email address. You can print that email and carry it with you on campus in case someone asks for verification that you are symptom free.

If you do not have access to a mobile device browser option, you can use the paper health check-in (PDF|Word DOC). Printed paper copies can be found in various places around campus, including the Dean of Students Office (Student Success Center, Suite 3010).

Expectations

 Where will I be asked to show my green check?

All JMU offices, dining halls, libraries, facilities, and UREC will be regularly asking students to show their green check mark illustrating that they are symptom-free. In addition, faculty members will be asking students to show their green check mark as part of on-campus classes, where possible and appropriate.

Community members: faculty, staff, and students, are given the right to ask for another community members’ LiveSafe app status at any time. At that point in time, you must be prepared to show your status. Remember, you will need to show the email that was sent to you if your app is not still displaying the results of your survey.

 Will faculty and staff members be asking to see this app? If I do not have a green check will I be denied entry into classes or offices on campus?

LiveSafe app status checks are at the discretion of faculty and staff members and may be different for each class or office. Faculty members will be asking students to show their green check mark as part of on-campus classes.

If you do not have a green check, faculty and staff members have the right to use the "tip" through LiveSafe app to report failure to follow protocol. Additionally, you may be asked to not return to class or the campus office until you have a green check. Some faculty or staff members may provide a temporary virtual option to students who are asked to leave a class or office, at their discretion.

 As a student leader or club leader, am I expected to ask and monitor others for the LiveSafe app?

Yes, you should ask everyone attending your in-person meetings and gatherings to show their green check.

For club and organization meetings and other interactions, organizers should utilize the JMU LiveSafe app to confirm those in attendance have tracked symptoms that day and are clear to participate. At any time, you can use the “tip” through LiveSafe app to report failure to follow protocol.

Other suggestions for student leaders and club leaders on how to ask for the LiveSafe app verification can be found on the Return to Campus Protocol website for student organizations.

 Will Dining locations require LiveSafe?

Students will be required to show their Livesafe app daily result upon swiping their JAC card while entering all dining facilities.

Tips

 What happens when I send a LiveSafe Reporting Tip?

The application features two-way communication. Users can submit helpful information, such as potential exposures to COVID-19, on or off campus outbreaks, or behavior that goes against the Student Agreement. Once submitted tips have been verified by the appropriate source at JMU, that information can be shared. Tips will be sent to designated individuals (report readers) in various university divisions, who will follow-up with the community members, where possible, to ensure they are aware of the protocols and community expectations.

Students mentioned in LiveSafe reporting tips for behavior that goes against the Student Agreement will be reminded of the agreement via an email from the vpstudentaffairs@jmu.edu. Severe behavior or behavior that threatens the safety of the community is shared with various university departments, including Office of Student Accountability and Restorative Practices.

 How do I fill out a LiveSafe Reporting Tip?

Click on the yellow square labeled Report Information. See the visual directions. You will have the option to upload picture, video or audio files that support the details of your report. Enter details in the gray box. The more details you are able to provide the more information our designated individuals will be able to follow-up on. You have the option to report anonymously by using the button at the bottom.

 By completing a LiveSafe Reporting Tip, is it a formal complaint?

By filing a LiveSafe report, you are sending a notification through the LiveSafe application. It is not a formal complaint. By choosing not to be anonymous, the report will pull your information and the designated individuals reading the reports may reach out to you for more information. If you choose to not be anonymous, the Office of Student Accountability and Restorative Practices may follow up with you to gather more information and provide the option of filing a formal complaint. You will be advised through this process by a staff member.

 As a student employee, if I am mentioned in a LiveSafe report, what happens?

LiveSafe designated individuals (report readers) will use the information in the report to follow up on. They reserve the right to reach out to staff members that may be associated with student’s involvement or employment.

Accountability

 What is the enforcement or accountability with the LiveSafe app? What are the consequences for not using it?

Community members are encouraged to engage first in discussion about expectations regarding the LiveSafe app. Peer-to-peer encouragement will be essential for accountability of our community members’ compliance with health screenings.

If it becomes evident that a community member did not or will not complete the health screening as required or refuses to show it at any location, any user can provide a "tip" through the LiveSafe app describing the failure to follow protocol. Additionally, students can receive alleged violations of the Non-compliance policy through the Office of Student Accountability and Restorative Practices.

 If a student refuses to leave, what is the protocol?

Students, faculty, and staff members have the right to ask a student who is not displaying a green check or who refuses to provide their survey results to leave the location requiring this information (classroom, office, event, etc.).

If a student will ultimately not cooperate, students, faculty, and staff members may involve JMU police, academic department heads/Deans, or the Office of Student Accountability and Restorative Practices in the response.

For the safety of our community, and to not have to face potential consequences for refusal, we urge students to comply with the LiveSafe app requirements.

 What happens if I do not comply with the LiveSafe App or mask-wearing?

The Office of Student Accountabilities and Restorative Practices has outlined expectations regarding LiveSafe and mask-wearing.

Additionally, protocol and recommendations for LiveSafe App and mask-wearing can be found on the Return to Campus Protocol website for student organizations.

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