This protocol applies to patients who live on campus, are suspected of having been exposed to COVID-19, have been seen at the University Health Center (UHC) and do not require hospital evaluation. This could be due to direct, close contact with someone testing positive for COVID-19 or based upon symptoms. 

If a UHC medical provider determines there is a person under investigation (PUI) for COVID-19, the following steps will be followed once the test samples have been collected: 

  1.   Students will be sent a secure message from UHC via their patient portal (MyJMUChart) letting them know their status and need to quarantine. 
    • This information will be added to a secure, shared database so that campus partners who need access have it. 
  1. Office of Residence Life (ORL) will be contacted through the shared database. 
    • The quarantine student’s needs will be determined based on the student’s current living arrangements: 
      • Students who can safely travel home may do so. 
      • Students who have private baths or who share bathrooms with five or fewer people may be considered a “family unit” and may be able to quarantine in place. 
      • Students who cannot quarantine in place will be moved to a quarantine location either on campus or in a local hotel. 
    • ORL will inform the student which quarantine room they will be assigned and make arrangements for their transportation and check-in, if necessary.
    • Students in quarantine will be in a single room (no roommate). 
    • On-campus quarantine rooms will be pre-stocked with a linen pack, a snack pack and a care kit. Each room will also have a mini-fridge.
    • ORL created a list of items that students should consider taking with them to quarantine. This list will be given to them before leaving the Health Center and can be found on the UHC website. 
  2. Check-in Liaison
    • When a student is designated to quarantine, they are assigned a liaison. 
    • The liaison will reach out to the student via email to explain their role and offer resources. This contact will be no more than 12 hours after the student is notified of quarantine status. 
    • Future communication, including general wellness checks, will be scheduled based on student needs.
  3. Transportation
    • Once Residence Life identifies a quarantine space and informs the student, ORL will arrange for transportation to the quarantine location. ORL is partnering with JMU facilities management, transportation and public safety for transportation needs. 
      • For transportation to quarantine housing on campus, the driver will pick the student up at their current residence hall and transport them to their quarantine assignment. The driver will have the student’s quarantine room key. 
      •  For transportation from quarantine housing, the driver will pick the student up at their quarantine location and return them to their assigned residence hall. The driver will then collect the quarantine room key from the student. 
  4. Public Safety will provide routine security for quarantine buildings. 
  5. Facilities Management (FM): 
    • When notified that the current residence hall room is vacated, FM will arrange to have the affected room(s) disinfected. 
    • FM will assist Public Safety with disinfection of cruisers as needed. 
    • FM will assure that cleaning supplies, trash bags, toilet paper, paper towels, etc. are stocked in quarantine buildings. 
    • Posters will be placed on the interior doors of the quarantine locations identifying them as such and listing items (mask, gloves, gown, etc.) needed for entry. 
    • Students will be responsible for routine cleaning and trash removal while in quarantine. Students will bag all trash in large plastic trash bags and tie the bags shut. These bags are to be left outside the door for disposal by FM. 
    • There are laundry facilities in each location. Students will be responsible for their own laundry.
      • On campus students can pay with Flex or cash. 
      • In hotels, students will need cash. 
    • If a student is moved out of a quarantine room, or relocated within the space, FM will clean the room that was vacated. 
  6. Aramark will be notified through the shared database. 
    • Quarantine students will be allowed to pick up their meals at one of two locations:
      • Jemmy’s - Village Area, Hillside Area and Skyline Area 
      • Lakeside Café - Bluestone Area, Greek Row, Lake Area 
    • If students are quarantined in a hotel, meals will be delivered. 
    • Mealtimes for quarantine students 
      • Lunch 11:30 – 1 p.m.
      • Dinner 4:30 – 6:30 p.m.  
    • For special situations where a student cannot pick up their meals, delivered meals will be available. 
    • All meals will be charged against the student’s JACard. If the student does not have enough meals for the week, they will still be fed. 
  7. The University Health Center can be contacted by phone during business hours; after hours call Public Safety who will notify medical staff. They will: 
    • Follow all clinical protocols 
    • Communicate closely with local Health Department and move roommates/close contacts to quarantine as appropriate 
    • Communicate changes to student condition, results of testing, etc. with appropriate persons and departments 

The above protocol will be followed for any student living on campus and evaluated at the S-RMH ED if there is suspicion (meaning testing is sent) of COVID-19 and the patient fits outpatient care parameters. The only differences between patients seen at the UHC and at the hospital are: 

  • The hospital will be responsible for making the initial call to the ORL. If after hours SRMH will call Public Safety who will notify ORL. 
  • The hospital will also call JMU Public Safety requesting transport of the student back to campus. The other transportation steps will occur as outlined above. 

Quarantine Considerations

  1.   For COVID-19, there will be two subsets of students quarantined. 
    • The first are those who have symptoms and are undergoing testing for infection (probably initiated in the UHC or at Sentara-RMH). These students will clear quarantine if the test returns negative. If the test is positive, they will relocate to an isolation location. 
      • In the case of a patient in quarantine who tests positive, the room in which they were staying will be cleaned by FM following their standard disinfection protocol. In addition, the community bathroom and living space will be cleaned. FM personnel should don their PPE prior to entering the quarantine location. 
    • The second set are students who are quarantined due to a close contact with a known positive case. These students will remain in quarantine for 14 days and be released if no symptoms (fever and/or cough) develop. If during quarantine any symptoms develop, the student will need to be tested for COVID-19 and remain in quarantine until the results of the test are available AND they have been quarantined for at least 14 days. Due to test turn-around time, some students will remain in quarantine longer than the expected 14 days if they require testing due to symptom development. 

General Quarantine Instructions 

For students who live on campus

  • Students must remain in their room as much as possible. They are able to leave to pick up meals at designated times. 
  • If a student needs to seek medical care outside of quarantine, they must wear a mask. 
  • Students must spray down and wipe bathroom surfaces they touch when using the restroom. Morning mist and paper towels are appropriate supplies. 
  • Students will be responsible for their own laundry, trash removal and housekeeping, including the bathroom. 
  • Upon completion of their quarantine, students requiring help moving back to their assigned residence hall may contact ORL for assistance.  

For students living off campus 

Students living off campus who are suspected of COVID-19 that are seen at the UHC and do not require hospital evaluation or who are contacts and require quarantine will be considered a family unit and will follow directions of the local Health Department.

Students will be asked not to use public transportation. If a student is at UHC and does not have a personal vehicle for transport, Public Safety will transport the student from UHC to off-campus housing. 

Back to Top