Isolation protocol applies to patients who live on campus and have tested positive for COVID-19 (either at UHC or at another facility) and don’t require hospital evaluation. 

If a UHC medical provider determines there is a student who tested positive for COVID-19, the following steps will be followed: 

  1.  The student will be sent a secure message from UHC via their patient portal letting them know their status and need to move to isolation.
    • This information will be added to a secure, shared database so that campus partners who need access have it. 
  2. The Office of Residence Life (ORL) will be contacted through the shared database. 
    • All students needing isolation will be moved to an isolation location. 
    • ORL will inform the student which isolation room they will be assigned. Students will be assigned separate rooms while room availability allows. Depending on demand, students in isolation may be required to share rooms, with a maximum of two people per room. Students who need non-gendered housing can be housed in a room without a roommate. 
    • Oak, Willow and Valley will be used as locations for isolation. The combined isolation capacity for Oak and Willow using double rooms is 56; the isolation capacity for Valley using double rooms is 66. 
    • ORL will make arrangements for transportation and check-in to the isolation location. On-campus isolation rooms will be pre-stocked with a linen pack, a snack pack and a well kit. Each room will also have a mini-fridge.
    • A list of items you may want to bring with you can be found on the UHC COVID FAQ page
    • ORL will notify FM when students are moved out of isolation rooms so appropriate cleaning of these rooms can be completed. 
  3. Check-In Liaisons 
    • A liaison will reach out to the student via text and email inviting them to opt-in to have a liaison who may be able answer questions they have or provide resources. This contact will be no more than 12 hours after the student is notified of isolation status. 
  4. Transportation
    • Residence Life will identify an isolation space and inform the student. ORL will also arrange for transportation to the isolation location. ORL is partnering with JMU facilities management, transportation and public safety for transportation needs. 
      • For transportation to isolation housing on campus, the driver will pick the student up at their current residence hall and transport them to their isolation assignment. The driver will have the student’s isolation room key. 
      •  For transportation from isolation housing, the driver will pick the student up at their isolation location and return them to their assigned residence hall. The driver will then collect the isolation room key from the student.
  5. Public Safety:
    • Public Safety will provide routine security for isolation buildings. 
    • Public Safety may need to enforce isolation and prevent visitors from entering these locations. Enforcement guidelines will be provided by VDH. 
  6. Facilities Management (FM):
    • When notified that the current residence hall room is vacant, FM will arrange to have the affected room(s) disinfected. 
    • FM will assist Public Safety with disinfection of cruisers as needed. 
    • FM will assure that cleaning supplies, trash bags, toilet paper, paper towels, etc. are stocked in isolation buildings. 
    • Posters will be placed on the interior doors of the isolation locations identifying them as such and listing items (mask, gloves, gown, etc.) needed for entry. 
    • Students will be responsible for routine cleaning and trash removal while in isolation. Students will bag all trash in large plastic trash bags and tie the bags shut. These bags are to be left outside the door for disposal by FM. 
    • There are laundry facilities in each location. Students will be responsible for their own laundry and can pay with Flex or cash. 
    • If a student is moved out of an isolation room or relocated within the space, FM will clean the room that was vacated. 
  7. Aramark will be contacted by ORL. ORL will provide the student’s name, location, cell phone and any dietary restrictions that the student may have.
    • Aramark will arrange for meals to be delivered to the isolation location. 
      • Students will be added to the next available meal delivery time. 
      • Aramark will contact the student when meals are delivered. 
      • Lunch and dinner will be delivered daily and a breakfast pack will also arrive with dinner 
  8. University Communications will be notified as needed related to outbreaks. Routine cases will be monitored through a dashboard in partnership between Student Affairs and Institutional Research. 
  9. To contact the University Health Center call (540) 568-6178 during business hours; after hours call Public Safety who will notify medical staff. They will:
    • Follow all clinical protocols 
    • Communicate closely with local Health Department and move roommates/close contacts to quarantine as appropriate 
    • Communicate changes to student condition, results of testing, etc. with appropriate persons and departments 

The above protocol will be followed for any student living on campus and evaluated at the SRMH Emergency Department if there is suspicion (meaning testing is sent) of COVID-19 and the patient fits outpatient care parameters. The only differences between patients seen at the UHC and at the hospital are: 

  • The hospital will be responsible for making the initial call to the ORL. After hours, S-RMH will call Public Safety who will notify ORL. 
  • The hospital will also call JMU Public Safety requesting transport of the student back to campus. The other transportation steps will occur as outlined above. 

General Isolation Instructions 

For students living on campus

  • Students must remain in their isolation hall as much as possible. They are allowed to interact with other students isolating in the same hall. 
  • If a student needs to seek medical care outside of isolation, they must wear a mask. 
  • They should spray down and wipe bathroom surfaces they touch when using the restroom. Morning mist and paper towels are appropriate supplies. 
  • Students will be responsible for their own laundry, trash removal and housekeeping, including the bathroom. 
  • Upon completion of their isolation period, students requiring help moving back to their assigned residence hall may contact ORL for assistance. This service is available Monday-Friday, 8 a.m.-5 p.m. 

For students living off campus

  • Students living off campus who tested positive for COVID-19 and not requiring hospital evaluation will be considered a family unit and should follow isolation directions of the local Health Department. 
  • Students should not ride any public transportation. If a student is at UHC and does not have a personal vehicle for transport, Public Safety will transport student from UHC to off-campus housing.

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