Questions? Please review our FAQ section. Answer not found? Call our HELPline at 888-886-3131, email covid19@jmu.edu, or use the form below to submit your quesitons.

Calls will be answered and emails will be monitored 10am - 5pm EST Monday through Friday.

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Quite often, answers to your questions are available on the numerous COVID-19 web resources available across the JMU website. Before reaching out to specific offices, try these sites first:

University Health Center
Office of Residence Life Move-In Guide
Dining Services
University Recreation

If the information you seek is not publicly available, for the timeliest response to your questions, please be in touch with the following university offices.

For Students and Families

Academic Accommodations
Office of Disability Services, disability-svcs@jmu.edu, 540-568-6705
If you are new to ODS, please follow the instructions found at “Getting Started with ODS” located here.

Academic Affairs (Online learning, Academic Calendar)
Office of the Provost, AcademicQuestions@jmu.edu, 540-568-6616

Class Schedules
Students should contact their academic advisor, department head or program coordinator directly. A student’s academic advisor’s name and contact information can be found in MyMadison.

Dining Services
Dining Services, dining@jmu.edu, 540-568-6751

Financial Aid
Office of Financial Aid and Scholarships, fin_aid@jmu.edu, 540-568-7820

Mental Health and Wellness
JMU Counseling Center, Contact Information, 540-568-6552

On-Campus Living
Office of Residence Life, res-life@jmu.edu, 540-568-4663

Off-Campus Living
Office of Off-Campus Life, ocl@jmu.edu, 540-568-6071

Student Health (Testing, Symptom Tracking, Contact Tracing, Isolation and Quarantine)
University Health Center, healthctr@jmu.edu, 540-568-6178

Study Abroad and International Programs
Center for Global Engagement, cge@jmu.edu, 540-568-5209

Tuition and Fees
University Business Office, ubo@jmu.edu, 540-568-6505

University Recreation
University Recreation Center, urec@jmu.edu, 540-568-8732

All other questions about student life should be directed to vpstudentaffairs@jmu.edu.

For Faculty and Staff

Employee Assistance Program (EAP)
All health plans offered to state employees and their dependents have Employee Assistance Programs. Contact information is here.

Online Teaching Resources
JMU Libraries Learning Technology Services, letsupport@jmu.edu, 540-568-5312 

Vulnerable (at-risk) Staff and Faculty
Full-time employees may contact their Benefits Specialist according to their last name:
A-F: Kristi Moon, moonkd@jmu.edu, 540-568-3728
G-M: Gina Maggio, maggiogc@jmu.edu, 540-568-2358
N-Z: Amie Loving-Harpine, lovingam@jmu.edu, 540-568-4495

For Prospective Students and Families

Admissions
Office of Admissions, admissions@jmu.edu, 540-568-5681

For Alumni, Parents and Friends of the University

JMU Alumni Association
Office of Alumni Relations, alumni@jmu.edu, 540-568-6234

Parent Relations
Office of Parent Relations, parent@jmu.edu, 540-568-3190

For Media/Reporter Inquiries

University Spokesperson
Caitlyn Read, readcl@jmu.edu, 540-568-5325

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