• Services
• Get Help
• Accounts
• Computer Labs
• Software
• Training
• Network
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• Information Systems Applications
• Information
• Alerts & News
• Security
• Policies & Standards
• Forms
• About Information Technology
• IT Planning
• Staff
• Organizational Chart

Self-Help

Contact the Computing HelpDesk

• Phone 
  540-568-3555  
• Submit a Computing Service Request
  submit a form to report computer security violations; or to request common services such as bulk e-mail; SAS software (students); affialiate computing services; or file storage accounts, specialized Exchange mailboxes, technology project initiations, and more (faculty and staff)
• Submit a Question or Issue to the Computing HelpDesk
  submit a computing question or issue - submit request anytime, response within 1 business day 
  (turnaround may be longer at the start of a semester)
• E-mail 
  helpdesk@jmu.edu - submit request anytime, response within 2 business days
  (turnaround may be longer at the start of a semester)
• Walk-In
  Lower Level Frye Building, Room 103
  for e-ID password resets, call ahead for authorization to drop-off computers for wireless issues, on-campus residence hall connectivity problems, & Dell/Apple hardware warranty repair

Student Employment

• Join our Student HelpDesk Team

Top Inquiries to the Computing HelpDesk 

• e-ID Password Questions and Resets
• Virus Removal- for personally owned computers only. Note: Do not attempt to remove a Virus from a JMU-owned computer - please report issue immediately to the Computing HelpDesk for possible forensics.
• Exchange
Accessing E-mail and Configuring an E-mail Client
Exchange E-mail FAQs - Frequently Asked Questions
Atomic Learning Tutorials - Entourage 2008, Outlook 2010, Mac Mail
• Live@edu - e-mail system for students
Live e-mail FAQs - Frequently Asked Questions

• JMU-Owned Computer, Printer, Mobile Device, and Software Installation - online request form
• Hardware Repair

Best Practices

• If you are having trouble accessing an Information Technology service, check System Alerts and Computing News on the Computing home page.
• Before contacting the Computing HelpDesk, search self-help to see if a resolution to your issue is already documented.
• During peak periods (start of a semester), use a computing form to submit a new or change to a service request instead of phoning the Computing HelpDesk.
• Please keep in mind that all JMU computer users are subject to JMU Computing Policies and Standards.

Information to Provide the Computing HelpDesk

• Electronic ID (your e-ID used to access MyMadison, Blackboard, authenicated JMU web pages and more)
• Best phone number at which to reach you
• Type of Computer (Dell Optiplex, iMac, etc.), printer or mobile device
• Operating System if applicable (ex. Windows Vista, Mac Snow Leopard, etc.)
• Name of the software/application and version in question (ex. Word 2007, Outlook 2007, Internet Explorer 8, etc.)
• Nature of the problem
• Exact wording of any error messages
• Steps taken to resolve the problem (you may wish to try our Basic Computer Troubleshooting steps prior to contacting us.)
• Immediacy of your problem
• Your availability
• Location of equipment
• Dell Service Tag or Apple serial number and/or JMU ESN (the Equipment Service Number is typically a blue tag found on JMU owned computer equipment).   These numbers are required for repair service.

Computing HelpDesk

Hours:
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)

Exceptions:
Follows JMU's schedule for inclement weather. 
Exceptions for Academic Year 2011-2012