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Note: Enrollment is limited to 15, but a waitlist will be kept and sessions added as interest indicates.

Total Workshop Time: 1 Hour and 15 minutes

Pre-requisites: None

Description:

Join us online for workshops designed to develop your best asset - you! Topics will renew your understanding of and introduce new perspectives on four core skills for success at JMU: Customer Service, Self-Awareness, Communication and Team Building. The skills to build relationships, offer solutions, work with others and to be of service are all needed now more than ever as ways of offering stability and compassion during uncertain times. These topics support your ability to do just that. Designed to be taken as a single course, or as a series, these workshops interleave the topics and reinforce the skills introduced in prior sessions. 

Sessions are scheduled weekly on the same day and at the same time whenever possible. Join us for 75 minutes to dive more deeply into the competencies needed for success at JMU.

Month One

Week One - Customer Service: Customer Service at JMU - (TDW701)

In this workshop we will explore what customer service is at JMU and what skills comprise quality customer service. The first week of each following month will continue our exploration of Customer Service by identifying who our customers are, the values we hold, and how to further develop skills needed for customer service, especially Communication and Team Work.

Week Two - Self-Awareness: Intro to the Four Agreements - (TDW801)

The second week of each month will be dedicated to an exploration of the Four Agreements and how they strengthen our self-awareness, and thus our capacity to engage energetically and authentically at work.

Week Three - Communication: Intro to Nonviolent Communication - (TDW101)

Nonviolent Communication (NVC) was designed as a way of resolving conflict, yet its application is wide-ranging and its use improves understanding and compassion and strives to meet the needs of all involved. The third week of each month will continue with a more in-depth exploration of NVC, as well as other topics related to effective communication.

Week Four - Team Building: Identifying Your Group's Needs - (TDW601)

Many people know that groups go through identifiable stages, but do you know that these stages are based on the needs that groups have? On the fourth week of each month, we will continue our exploration of team building, focusing on making goals happen, decision-making and influencing strategies.

 

 Month Two

Week One - Customer Service: Explore Your Customers' Needs - (TDW702)

Identifying who your customers are, as well as their needs, is key to being able to provide excellent customer service at JMU. The first week of each month will continue our exploration of Customer Service by identifying who our customers are, the values we hold, and how to further develop skills needed for customer service.

Week Two - Self-Awareness: Be Impeccable with Your Word - (TDW802)

What does it mean to be impeccable with your word and why does it matter for our work at JMU? The second week of each month will be dedicated to an exploration of the Four Agreements and how they strengthen our self-awareness, and thus our capacity to engage energetically and authentically at work.

Week Three - Communication: Own Your Feelings to Better Communicate - (TDW102)

The ability to identify our feelings is a critical component for lowering defenses and improving communication. Perhaps counterintuitive to some, it can be a very appropriate and effective tool in the work environment. Nonviolent Communication (NVC) was designed as a way of resolving conflict, yet its application is wide-ranging and its use improves understanding and compassion and strives to meet the needs of all involved. The third week of each month will continue with a more in-depth exploration of NVC, as well as other topics related to effective communication.

 Week Four - Team Building: Apply Your Style to Goal-Setting - (TDW602)

There is more than one right way to make a goal happen. Knowing this can help stave off frustrations in teams before they happen - and learning about them can be a lot of fun too! On the fourth week of each month, we will continue our exploration of team building, focusing on making goals happen, decision-making and influencing strategies.

 

Month Three

Week One - Customer Service: How Values Influence Our Behaviors - (TDW703)

The values we hold influence our behavior and how we treat others, which is what customer service is all about. In this session we will work on identifying our values and examining how they impact the way we are of service to others at JMU. The first week of each month continues our exploration of Customer Service.

Week Two - Self-Awareness: Don't Take Anything Personally - (TDW803)

How does taking a thing personally interfere with our ability to be our best self at work and elsewhere? And what can be done about it? The second week of each month is dedicated to an exploration of the Four Agreements and how they strengthen our self-awareness, and thus our capacity to engage energetically and authentically at work.

Week Three - Communication: Asking for What You Want - (TDW103)

Asking for what you want may be simple, but it is not always easy. If we are not clear in our ask, we probably won't get what we want! Nonviolent Communication (NVC) was designed as a way of resolving conflict, yet its application is wide-ranging and its use improves understanding and compassion and strives to meet the needs of all involved. The third week of each month will continue with a more in-depth exploration of NVC, as well as other topics related to effective communication.

Week Four - Team Building: Apply Your Style to Decision-Making - (TDW603)

Working teams can run into roadblocks when some members are ready to make a decision and move on it, while others want to collect more information. There is a way out! Join us for this workshop as we explore decision-making in groups. On the fourth week of each month, we explore Team Building, focusing on making goals happen, decision-making and influencing strategies.

 

Month Four

Week One - Customer Service: How to Listen to the People You Serve - (TDW704)

Listening is an active skill; done with care it can resolve many conflicts without any further action! In this session we’ll examine why listening is so important and learn some techniques to improve our listening skills. The first week of each month will continue our exploration of Customer Service.

Week Two - Self-Awareness: Don't Make Assumptions - (TDW804)

Making assumptions blocks us from knowing the truth about other people and situations. It can be such an ingrained habit that we may not even be aware of doing it, but it gets in the way of being our best self at work and elsewhere. The second week of each month will be dedicated to an exploration of the Four Agreements.

Week Three - Communication: The Art of Listening - (TDW104)

Clarity in communication requires knowing our wants and needs, but sometimes people don’t know what they want! Really skillful listening can help others identify their wants and needs. Nonviolent Communication (NVC) was designed as a way of resolving conflict, yet its application is wide-ranging and its use improves understanding and compassion and strives to meet the needs of all involved. The third week of each month will continue with a more in-depth exploration of NVC, as well as other topics related to effective communication.

 

Month Five

Week One - Customer Service: Customer Service is a Group Activity - (TDW705)

We serve our customers better when we work collaboratively with our colleagues. And we serve our customers better when we treat them as part of the team too! Join us for this final workshop in the Customer Service series as we look at improving teamwork with our colleagues and our customers.

Week Two - Self-Awareness: Always Do Your Best - (TDW805)

Our best changes from moment to moment, but our ability to always do our best doesn’t change. Join us in this final workshop on Self-Awareness as we take a look at the fourth of Don Miguel Ruiz’s Four Agreements.

Week Three - Communication: W.A.I.T. - Why Am I Talking? (Why Aren't I Talking?) - (TDW105)

When and how we speak up matters and impacts interactions with colleagues, meeting effectiveness and decision-making. Using Myers-Briggs theory, we’ll examine different preferences and how we can effectively engage at work. This is our final workshop on Communication in this Cultivating Competency lineup.

Week Four - Team Building: Four Ways to Influence Others - (TDW605)

In this final workshop on Team Building, we will use Temperament Theory to examine different influencing strategies and their effectiveness based on preferences.

Facilitated by: Jules Myers, Professional Development Specialist, Talent Development

Related Classes

Type: Single Session

Level: Fundamental

Competency: Communication
Team Building
Customer Service

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