Every supervisor dreams of a high-performing team where things just "click," and people work to accomplish goals beyond the status quo. If you want to have a team where acceptance, belonging and contributions are valued, and productivity and morale are high, come to at least five of the 7 workshops drawn from the Manager Moments series produced by Media Partners.

After completing 5 of the 7 sessions listed below, participants will earn a certificate. Workshops can be taken in any order and do not have prerequisites.


Session 1: Assess Your Team (TD2339)

In this session (1) you will asses your team's strengths and needs by checking in on how the team sees itself and thoughtfully considering how work is accomplished.

Specific learning objectives are:

  • View the video on Assessing Your Team
  • Identify 7 key aspects that deterimine team success
  • Clarify the separation of self from results
  • Develop an improvement plan

Session 2: Unity (TD2340)

In this session (2) you will learn how to build team unity by balancing the A, B, C of team members' needs.

Specific learning objectives are:

  • View the video How to Build Team Unity
  • Identify the A, B, C, of team members' needs
  • Establish a plan to address A, B, and C

Session 3: Diagnose Problems (TD2341)

In this session (3) you will diagnose team unity and understand why teams "slump," or lack energy and enthusiasm.

Specific learning objectives are:

  • View the video How to Diagnose Team Problems
  • Identify leader driven problems (9 questions)
  • Identify employee driven problems (3 types)
  • Create a plan for your team

Session 4: Improve Communication (TD2342)

In this session (4) you will discover more ways to improve team communication.

Specific learning objectives are:

  • View the video Improve Team Communication
  • Identify how to communicate bad news
  • Identify how to communicate good newsIdentify how to communicate the big picture
  • Develop a personal communication strategy

Session 5: Mediate Disputes (TD2343)

In this session (5) you will see and practice how to mediate a team dispute.

Specific learning objectives are:

  • View the video Mediate a Team Dispute
  • Understanding who is responsible for what in a conflict
  • Appropriate verbal and non-verbal behaviors in resolving a dispute
  • The reason a triad works well to resolve a disagreement
  • Practice mediating a dispute

Session 6: Restore Unity (TD2344)

In this lesson (6) you will find out how to restore team unity when things are out of sync or cliques have formed.

Specific learning objectives are:

  • View the video Restore Team Unity
  • Review and understand the A, B, and C of a team member
  • Using the A, B, and C to assess the situation
  • Establish a personal plan for re-energizing the team

Session 7: Stages (TD2345)

In this session (7) you will learn why teams are always in flux and what the stages of a team are.

Specific learning objectives are:

  • View the video Understanding the Stages of a Team
  • Identify four stages of a team (per Tuckman)
  • Gain understanding of the cyclical flow of a team
  • Identify things to watch for as the team evolves
  • Create a personal plan for monitoring the team

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