Basic Questions

Quarantine

Isolation

COVID-19 and Return from International Travel



Basic Questions

What is an overview of COVID-19 facts?

The cause of COVID-19 is from the coronavirus family, some of which cause the common cold. Although this virus can cause severe illness, 80% of cases are ‘mild’. Those with ‘mild’ illness will recover without the need for hospitalization. Young patients are much more likely to have mild disease while those over 65 and those with certain medical conditions are at higher risk for severe illness.

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Can I get a COVID-19 test on campus?

The UHC is now providing asymptomatic testing though priority will be given to students, faculty and staff who have symptoms or have had direct, close contact with someone who tested positive (you should wait 5 - 7 days after contact to be tested.) The cost is $55 and can be billed to insurance. Call 540-568-6178 to make an appointment to be tested.

Reasons for asymptomatic testing include travel, visiting with at-risk family members and internship or job requirements. It is important to note that COVID-19 testing provides test results for one period in time and does not capture illness immediately after exposure. If you are not showing any symptoms but are concerned that you were exposed, you need to quarantine before and after testing to ensure the test is accurate and that you were not exposed after the initial contact.

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Can I test out of quarantine? Does a negative COVID test mean I do not need to continue my quarantine?

The simple answer here is NO. The CDC and the VDH both clearly state that a close contact of someone who tests positive for COVID-19 must quarantine for 14 days from the point of last contact. The reason for this is that the incubation period of the virus is 2-14 days so an individual may have very low level of virus that would not be detected on a test in the first 10-12 days of quarantine. Despite a negative COVID test, anyone instructed to quarantine must complete that requirement.

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What has the Health Center done to prepare for COVID-19 cases?

The Health Center is following guidelines provided by the Center for Disease Control (CDC), The Virginia Department of Health (VDH), and The American College Health Association (ACHA) to guide medical evaluation and care for our students. Our goal is to maximize safety of students and staff while providing the best care possible. To accomplish this, the following changes are being implemented:

  • Telehealth visits with a member of our medical team are available for most medical concerns. Our objective is to provide medical care remotely as much as possible to limit the need for a physical visit to the UHC.
  • In clinical areas all students and staff are required to wear a face covering. Students without personal masks will be provided a mask to use while in the clinic. Persons with a valid medical accommodation to not wear a facemask may wear a face shield. A face shield will be provided for use during the visit if necessary.
  • Hand sanitizer is available at each clinic entrance and we have increased cleaning of clinical areas.
  • We have designed a Respiratory Clinic to evaluate students with respiratory symptoms who require a medical visit. This clinic has a defined waiting area and exam rooms designed and equipped to evaluate patients with these types of infections. Medical staff in this area wear full Personal Protective Equipment (PPE) when indicated.
  • Students with medical concerns other than respiratory illness who require a face-to-face visit will be evaluated in a clinical area separate from the Respiratory Clinic.
  • Videos are being added to our self-care guides.

We will continue to monitor the situation and make changes to our clinical services as appropriate.

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Can you provide testing for students?

Yes, viral testing for COVID-19 is available through the UHC. We are currently testing per VDH guidelines through our reference lab (LabCorp). Routine screening tests in asymptomatic patients is not recommended at this time.

While COVID-19 antibody testing is available through the UHC (performed by LabCorp), there is no current medical indication or advantage to obtaining this test. We will continue to monitor the recommendations related to testing for COVID-19 antibodies and follow any new guidelines.

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Will all students/faculty/staff be tested in the fall?

No, because there are multiple concerns with a mass screening for the SARS-CoV-2 virus. Due to the long incubation period, easy transmissibility of the virus, and the fact that 70% of the JMU student population lives off campus, screening only the JMU community does not account for viral spread from the Harrisonburg/Rockingham county community members to the JMU population. The logistical challenge and associated cost of testing over 23,000 people is not offset by any potential benefit.

The more reasonable approach is to test symptomatic patients and maximize the ability to trace and either test or quarantine contacts.

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Will you provide quarantine and isolation for students?

Students who live on campus are being asked to quarantine or isolate on campus. Office of Residence Life is working with the University Health Center to identify appropriate spaces for individuals to complete their quarantine or isolation. Students who live off campus will be considered a “family group” and will be asked to quarantine/isolate in their off campus housing.

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How can I protect myself from the virus?

  • Avoid exposure.
    • Wear a face covering whenever interacting with others.
    • Avoid close contact with people who are sick.
    • Physically distance yourself whenever possible.
  • Clean your hands often.
    • Wash your hands frequently with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing or sneezing.
    • If soap and water are not readily available, use an FDA approved hand sanitizer. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose and mouth with unwashed hands.

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Should I wear a mask?

Yes. Facemask use in public places is now recommended by the CDC and have been clearly shown to significantly limit viral spread. Masks are now required at JMU in public spaces and will be required in classrooms and labs in the fall. The purpose of wearing masks is to prevent spread of your droplets to others when you talk or if you cough or sneeze. Do not depend on the mask to fully protect yourself or others. If you are sick or have a fever you should stay inside, away from other people. Maximizing physical distancing whenever possible is also recommended.

For more information regarding masks, see the COVID-19 Mask and Accessibility Guidance. This also provides alternatives for anyone who has obtained a valid accommodation from a medical or mental health provider to not wear a facemask.

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What to do if you are having COVID-19 symptoms?

Students

If you are experiencing any symptoms of COVID-19 stay at home and away from others. If you live off campus, do not come on campus. If you live on-campus, stay in your room until you receive further instructions from the Health Center.

If you have fever, cough or loss of taste or smell log in to MyJMUChart and schedule an online telehealth appointment with a medical provider.

If you have other symptoms, are unsure about your symptoms or are unable to schedule a telehealth appointment please log into MyJMUChart and schedule a phone visit with a nurse.

Instructions for using MyJMUChart can be found here.

If you are unable to get an appointment or have other questions please call the Health Center at 540-568-6178.

If you are having significant difficulty breathing or feel short of breath please go to the Emergency Department.

If you develop symptoms of COVID-19 over the weekend:

Students who live off-campus should stay at home away from others and make an appointment with the Health center for Monday. Go to Sentara RMH Emergency Department with trouble breathing or other severe symptoms.

Student who live on-campus should stay in your dorm room as much as possible. Wear a mask when going to the bathroom. Notify Hall/Resident Director who can arrange for meals. Notify UHC by completing a Self-report form on your patient portal. Clinical staff from the Health Center will check self-report forms between the hours of 9 a.m. - 11 a.m. on Saturday, Sunday and each morning during the week day. Please be prepared to answer a phone call during these times. You should also prepare an overnight bag for use in quarantine/isolation as needed. Go to Sentara RMH Emergency Department if you have trouble breathing or other severe symptoms. 

Faculty/Staff

If you are experiencing any symptoms of COVID-19 stay at home and away from others, do not come on campus and call your primary care provider for further instructions.

If you are having difficulty getting an appointment with a provider, are having difficulty getting tested, or have other COVID-19 related questions, please call the Occupational Health Nurse at (540) 568-5310. If you call over the weekend your call will be returned on Monday.

If you are having significant difficulty breathing or feel short of breath please go to the Emergency Department of your closest hospital.

Affiliates/Other Community Members

If you are experiencing any symptoms of COVID-19 strongly consider staying home, stay away from others, do not come on campus, and call your primary care provider for further instructions.

More information can be found at https://www.vdh.virginia.gov/coronavirus/coronavirus/what-to-do-if-you-have-confirmed-or-suspected-coronavirus-disease-covid-19/

 

This information is subject to change. We will update this website as the situation evolves.

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How do I report if I've tested positive somewhere other than the Health Center?

If you are currently positive please self-report by calling the UHC at 540-568-6178. If you tested positive more than 10 days ago and no longer have symptoms, please go to MyJMUChart and upload a copy of your positive test result. This will become part of your Medical Record. You can upload copies of test results for viral tests and also antibody tests. Please note that the LiveSafe app is not an official notification and does not get included in your medical record.

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How long will I test positive for COVID-19?

At this time, we have limited information about reinfections with the virus that causes COVID-19. Data to date show that a person who has had and recovered from COVID-19 may have low levels of virus in their bodies for up to 3 months after diagnosis. This means that if the person who has recovered is retested within 3 months of initial infection, they may continue to have a positive test result, even though they are not spreading the virus.

There are no confirmed reports to date of a person being reinfected with COVID-19 within 3 months of initial infection. However, additional research is ongoing. Therefore, if a person who has recovered has new symptoms, the person may need an evaluation for reinfection, especially if the person has had close contact with someone infected with COVID-19. The person should isolate and contact a healthcare provider to be evaluated for other causes of their symptoms, and possibly retested.

CDC recommends that all people, whether or not they have had COVID-19, take steps to prevent getting and spreading it. Wash hands regularly, stay at least 6 feet away from others whenever possible and wear masks.

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What are some tips for students who live in a house or apartment with several other people?

The first thing is for everyone to try to avoid being exposed to COVID-19. You’ve heard it before: wear a mask, keep your distance from people, and wash your hands frequently.

Limit errands – so many things can be ordered online for home delivery or you can use curbside pickup. The same goes for eating out – have it delivered or better yet, look up some fun recipes and make it yourself!

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What should we do if someone in our house or apartment test positive for COVID-19?

The person who tested positive needs to Isolate for 10 days. That means they should have no direct contact with anyone else, even if you’ve already been around them.

If possible, they should have a separate bedroom and bathroom that only they use. If that’s not possible, they need to wear a mask and everything should be cleaned and disinfected after they use it. Open the window and turn on a fan to bring in and circulate fresh air if possible. Wait as long as possible before entering the room to clean and disinfect or to use the bathroom.

Bring them food and drinks and leave them outside the door of the bedroom. If that isn’t possible, everyone should stay at least 6 feet away while they are preparing their food.

Anyone who had close, direct contact with that person needs to Quarantine for 14 days from your last exposure. If you continue to have exposure, you need to quarantine for 14 days from the time the person no longer needs to isolate. While in quarantine, you can’t be around other people either because you don’t know who may be positive for COVID-19 and who is not. And you need to wait 5 – 7 days to get tested because it may not show up right away. Even then, you still need to quarantine for the 14 days.

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Quarantine

When do I need to be quarantined?

If you had close contact with someone who tested positive for COVID-19, or you are having symptoms and are waiting for test results you must quarantine.

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What does quarantine mean?

Quarantine is used to keep someone who might have been exposed to COVID-19 away from others. Quarantine helps prevent the spread of disease that can occur before a person knows they are sick or if they are infected with the virus without feeling symptoms.  Quarantine means separating a person or group of people who have been exposed to a contagious disease but have not developed illness (symptoms) from others who have not been exposed. Someone who has been released from COVID-19 quarantine is not considered a risk for spreading the virus to others because they have not developed illness during the incubation period.

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How does quarantining work?

  • When you self-report that you have been in contact with someone who tested positive, the University Health Center (UHC) will send you a message through MyJMUChart that includes how long you need to quarantine and other resources.
  • You will also be contacted by Resident Life (ORL) with additional information.
  • A Liaison will reach out to you via email to check in and offer resources.
  • You must stay in your assigned room, separate yourself from others and monitor your health for 14 days from the last contact with the person who tested positive.

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Where will I stay if I need to quarantine?

Depending on the circumstances, you will either quarantine in your on-campus residence, in a different room on campus, or in a local hotel paid for by JMU. This will be explained by ORL when they contact you. If you need to move to another location, here is a list of items to bring with you:

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How do I receive meals?

For those in isolation or quarantined in a hotel off-campus:

  • Meals will be delivered.
  • Lunch will be delivered between late morning and early afternoon each day.
  • Dinner will be delivered along with a morning pack between late afternoon and early evening each day. The morning pack will include some shelf-stable breakfast options.

For those quarantined on or near campus:

  • Dining Services has established a Quarantine Express Pick-Up Meal Service from Lakeside Café located on the ground floor of the College of Business as well as Jemmy’s Market/Convenience Store at E-Hall.
  • Lakeside Café’s operating hours are 11:00am-3:00pm.
  • Jemmy’s Market’s operating hours are 3:00pm-7:00pm.
  • Combined, these hours will allow for continuous service for your convenience from 11:00am-7:00pm.
  • There will be a variety of meal options available including Heat and Serve Entrees, Sandwiches, Sides, Desserts, Breakfast Options and Beverages.
  • Please feel free to take what you need, and feel free to take Breakfast Items for the next day.
  • Be sure to wear your mask the entire time that you are outside of your room, and please be sure to properly social distance.


It is important to remember that ONLY those in QUARANTINE are to use the "Quarantine Express Pick-Up Meal Service." Students in Isolation will receive delivered meals daily and should not be leaving their designated isolation building.

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What happens while I am quarantined?

  • Take time to settle in, text loved ones that you got there, or whatever helps you relax.
  • You must not come in contact with other people, even those who are quarantining.
  • You must stay in your room the vast majority of time. A few exceptions:
    • To pick up food
    • To seek medical treatment
    • To take out your trash
    • For a quick breath of fresh air
    • Always maintain a 6- to 10-foot distance from others
    • Always wear a mask/face covering that completely and snugly covers your nose and mouth.
    • Before and after leaving your room, wash your hands with soap and water for at least 20 seconds or use hand sanitizer.

Reminder

  • Check your message in MyJMUChart to confirm what date your quarantine ends.
  • You will be contacted by ORL to return to your original residence hall room on that day.
  • Let them know if you need help moving your items.

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What should I pack for on-campus Quarantine Housing?

Essentials

  • JACard, Passport and any other IDs
  • Insurance Card
  • Clothing for up to 14 days (laundry will be available)
  • Comfy clothes and pajamas
  • Underwear and socks
  • Jackets/Sweatshirts
  • Hair ties/Scarves
  • Slippers, flip flops, etc.
  • Linens
  • Twin xl sheets
  • Blanket
  • Pillow with pillowcase
  • Bath towels and washcloths
  • Detergent/Dryer Sheets/Laundry basket

Hygiene Items

  • Soap, Shampoo, Conditioner
  • Face wash/wipes
  • Toothbrush & Toothpaste
  • Hairbrush
  • Deodorant
  • Glasses/Contacts/Contact Solution
  • Tissues
  • Feminine products

School Items/electronics

  • Textbooks and handouts
  • Writing utensils such as notepads, pencils, pens, etc.
  • Art supplies, music Instruments and other specialized equipment needed for school work
  • Laptop with charger
  • Phone with charger
  • IPad or other electronics and chargers

Medications & Supplements

  • Thermometer
  • Tylenol or Advil and other over-the-counter medicines
  • 14 days’ worth of prescription medications (including things like Epi pen, Insulin, Inhaler)

Self-care items to support overall well-being

  • Water Bottle, snacks and drinks
  • Art supplies/crafts
  • Puzzles
  • Playing cards
  • Portable exercise equipment (like fitness bands, hand weights, or yoga mat)
  • Books/Reading Materials

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What should I pack for off campus (hotel) Quarantine Housing?

Essentials

  • JACard, Passport and any other IDs
  • Insurance Card
  • Clothing for up to 14 days (laundry will not be available)
  • Comfy clothes and pajamas
  • Underwear and socks
  • Jackets/Sweatshirts
  • Hair ties/Scarves
  • Slippers, flip flops, etc. 

Hygiene Items

  • Soap, Shampoo, Conditioner
  • Face wash/wipes
  • Toothbrush & Toothpaste
  • Hairbrush
  • Deodorant
  • Glasses/Contacts/Contact Solution
  • Tissues
  • Feminine products

School Items/electronics

  • Textbooks and handouts
  • Writing utensils such as notepads, pencils, pens, etc.
  • Art supplies, music Instruments and other specialized equipment needed for school work
  • Laptop with charger
  • Phone with charger
  • IPad or other electronics and chargers

Medications & Supplements

  • Thermometer
  • Tylenol or Advil and other over-the-counter medicines
  • 14 days’ worth of prescription medications (including things like Epi pen, Insulin, Inhaler)

Self-care items to support overall well-being

  • Water Bottle, snacks and drinks
  • Art supplies/crafts
  • Puzzles
  • Playing cards
  • Portable exercise equipment (like fitness bands, hand weights, or yoga mat)
  • Books/Reading Materials

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If I am quarantined what should I do?

  • Take your temperature with a thermometer two times a day and monitor for fever (fever is a temperature above 100.4 degrees Fahrenheit). Also, watch for cough or trouble breathing.
  • Stay home and avoid contact with others. Do not go to work or school for this 14-day period. Discuss your work situation with your employer before returning to work.
  • Do not go out to places where others congregate. It is safe to go outdoors as long as you can avoid other people.
  • If you must go out to shop or go to a medical appointment, be sure to wear a face covering that covers your mouth and nose. Do not take public transportation, taxis or ride-shares during this time.
  • Always keep your distance from others (about 6 feet or 2 meters).

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How can I protect others if I have COVID-19?

  • Stay home, except to seek necessary medical care.
  • Wear a facemask whenever you are around others (regardless of the distance).
  • Cover coughs and sneezes.
    • Cover your mouth and nose with a tissue when you cough or sneeze. If you do not have a tissue, cough or sneeze into the inside of your elbow.
    • Throw used tissues in the trash.
    • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
    • You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room.
  • Clean and disinfect.
    • Clean and disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets and sinks.
    • If surfaces are dirty, first clean them. Use detergent or soap and water prior to disinfection.

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Isolation

What does isolation mean?

Isolation means separating a sick person with a communicable disease from people who are well for the duration of the person’s illness. For COVID-19, this typically occurs at home, however when isolated on campus, you’ll be moved to a temporary room to isolate for 10 days from the time your symptoms began and your fever has been gone for at least 24 hours without fever-reducing medication (and your symptoms are improving).

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When do I need to be isolated?

If you tested positive for COVID-19 you must isolate.

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How does Isolation work?

  • When the University Health Center (UHC) receives word that you have tested positive, they will send you a message through MyJMUChart. This will include the date that your isolation will end.
  • They will also contact Resident Life (ORL), who will let you know where you will stay during isolation.
  • You will then be contacted by someone from Facilities Management (FM) or Campus Police (PD) to transport you to that room.
  • A Liaison will reach out to you via email to check in and offer resources.

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Where will I stay if I need to isolate?

You will have a temporary room in either Willow, Oak or Valley Hall. You’ll have a room to yourself as long as we have enough available but may have to share with one other person. JMU Wi-Fi is available in each room.

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How do I receive meals?

Your meals will be delivered from Campus Dining. They will deliver meals inside the front door of the residence hall and you will receive a text them when they have been delivered.

  • Lunch delivery 11:30 a.m. – 1 p.m.
  • Dinner delivery 4:30 - 6:30 p.m.
  • A breakfast pack for the next day will arrive with dinner.

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What should I pack for Isolation Housing?

Essentials

  • JACard, Passport and any other IDs
  • Insurance Card
  • Clothing for up to 10 days (laundry will be available)
  • Comfy clothes and pajamas
  • Underwear and socks
  • Jackets/Sweatshirts
  • Hair ties/Scarves
  • Slippers, flip flops, etc.
  • Linens
  • Twin xl sheets
  • Blanket
  • Pillow with pillowcase
  • Bath towels and washcloths
  • Detergent/Dryer Sheets/Laundry basket

Hygiene Items

  • Soap, Shampoo, Conditioner
  • Face wash/wipes
  • Toothbrush & Toothpaste
  • Hairbrush
  • Deodorant
  • Glasses/Contacts/Contact Solution
  • Tissues
  • Feminine products

School Items/electronics

  • Textbooks and handouts
  • Writing utensils such as notepads, pencils, pens, etc.
  • Art supplies, music Instruments and other specialized equipment needed for school work
  • Laptop with charger
  • Phone with charger
  • IPad or other electronics and chargers

Medications & Supplements

  • Thermometer
  • Tylenol or Advil and other over-the-counter medicines
  • 14 days’ worth of prescription medications (including things like Epi pen, Insulin, Inhaler)

Self-care items to support overall well-being

  • Water Bottle, snacks and drinks
  • Art supplies/crafts
  • Puzzles
  • Playing cards
  • Portable exercise equipment (like fitness bands, hand weights, or yoga mat)
  • Books/Reading Materials

Then what?

  • Take time to lie down, text loved ones that you got there, or whatever makes you feel better!
  • Contact your professors if you haven’t already.
  • You are allowed to interact with others in your isolation hall who have tested positive. No mask is needed.
  • You must stay in your hall the vast majority of time. A few exceptions:
    • To seek medical treatment
    • To take out your trash
    • For a quick breath of fresh air

During those exceptions:

  • Always maintain a 6- to 10-foot distance from others
  • Always wear a mask/face covering that completely and snugly covers your nose and mouth.
  • Before and after leaving your room, wash your hands with soap and water for at least 20 seconds or use hand sanitizer.

Reminder

  • Check your message in MyJMUChart to confirm what date your isolation ends.
  • You will be contacted by ORL to return to your original residence hall room on that day.
  • Let them know if you need help moving your items.

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COVID-19 and Return from International Travel

What are the quarantine guidelines for any individual (either a U.S. citizen or an international traveler) who is returning from international travel?

There is ongoing transmission of novel coronavirus within the United States and in destinations throughout the world.

You may have been exposed to COVID-19 on your travels (domestic and/or international). You may feel well and not have any symptoms, but you can be contagious without symptoms and spread the virus to others. You and your travel companions (including children) pose a risk to your family, friends and community for 14 days after you were exposed to the virus. Regardless of where you traveled or what you did during your trip, take these actions to protect others from getting sick:

  • When around others, stay at least 6 feet (about 2 arms' length) from other people who are not from your household. It is important to do this everywhere, both indoors and outdoors.
  • Wear a mask to keep your nose and mouth covered when you are outside of your home.
  • Wash your hands often or use hand sanitizer.
  • Watch your health: Look for symptoms of COVID-19, and take your temperature if you feel sick.

Follow state, territorial, tribal and local recommendations or requirements after travel.

Visit this link for further details.

 This information is subject to change. We will update this website as the situation evolves.

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