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Computing Homepage

Information Technology Help Desk

Mon -Thu: 8:00am -9:00 pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

(when classes are in session)

Exceptions for the year


Information Technology Help Desk

What is Self-Help and how do I use it?

Self-Help is a directory of frequently needed computing information, compiled by the Information Technology Help Desk for JMU faculty, staff, and students.

Self-Help offers several methods to quickly find the information you need.  There is an Informational and Problem Solving Links section which provides links to frequently needed information.  Additionally, under Browse you can click on the letter of the alphabet which corresponds with the information you need. For example, if you need information about Wireless, simply click the letter W and look for the Wireless links.  In addition there is a System Alerts box in the right hand column which displays the latest computing announcements.  IT Help Desk hours are also displayed.

Self-Help is continuously being updated. If you find Self-Help useful or if you have suggestions for improvement please let us know by emailing helpdesk@jmu.edu.