HelpDesk

What is Self-Help and how do I use it?

Self-Help is the HelpDesk's online compilation of frequently needed computing information (including FAQ's) for JMU faculty, staff, and students.

Self-Help offers several methods to quickly find the information you need. Under Quick Links you will find links to frequently needed information. There is also a Recent Issues section. Under Browse you can click on the letter of the alphabet which corresponds with the information you need. For example, if you need information about Webmail, simply click the letter W and look for the Webmail links. Or if you prefer to use a search engine to find this information, there is also a Search function on the Self-Help page. Make sure that Self-Help is listed in the Search field and then type the word Webmail into the for: field. Then simply click the Search button and a list of links pertaining to Webmail will be displayed. In addition there is a System Alerts box which will display the latest computing announcements.

Self-Help is continuously being updated. If you find Self-Help useful or if you have suggestions for improvement please let us know by emailing helpdesk@jmu.edu.