Two-Factor Authentication (Duo)

Multi-factor authentication (MFA) is an information security best practice that adds an extra measure of protection beyond user name and password. To address this important practice and further safeguard the university’s valuable electronic resources (personal information, account deposits, research data, etc.), JMU Information Technology is implementing a particular form of MFA known as two-factor authentication (2FA). A cloud-based service called Duo is being used to enable JMU’s 2FA.  The initial phases of the project are complete with all students, faculty, staff and affiliates enrolled.  Many systems are already behind Duo and additional systems are continuing to be added.

Data Center Network Upgrade

Our current Data Center network components are not providing the bandwidth, redundancy and security we will need to grow into the future. We procured new equipment last summer and will be installing the equipment this fall. Once installed the new environment will provide for higher bandwidths, less latency, increased redundancy and enhance security for all systems and applications within the data centers. This project will take many months as we schedule migrations over the academic calendar to reduce risk and disruption to our users.

Information Technology Service Management (ITSM)

Information Technology is implementing the Cherwell Service Management solution. This solution provides best-practice capabilities for managing and delivering IT services to JMU. Currently, Card Services, Room and Fire Safety, Space Management and HelpDesk services for IT and Libraries and Educational Technology are live with the system. IT asset management, Change Management, IT to IT services and Software Change went live in August 2018.  Requirements gathering for the customer portal begins in mid-September.  A go-live date will be determined once the requirements are complete.

Workflow/Increased Efficiency Projects

In an effort to support more streamlined processes, several workflow projects are underway.

Graduation Application: Analysis is being completed in support of the application for graduation process. Graduation candidates will submit their application to graduate on-line. The application and will be evaluated and posted for the Registrar’s Office and appropriate approvals from advisors and academic departments will be completed.  This will greatly streamline the graduation process.

Job Descriptions: Analysis and development have been completed to replace the use of PositionLink for managing staff job descriptions. HR is working closely with pilot departments to roll-out this functionality.  We will be analyzing electronic performance management in the near future.

Financial Aid Scholarships:  A third-party product, Academic Works, was procured to support the automation of applying for and managing scholarships.  Implementation for the first phase of managing all scholarships handled by the Office of Financial Aid is in progress.  Once complete, applicants and students will apply for all university and departmental scholarship using the system and the system will handle those requests, support the needs of Financial Aid, Donor Relations and the University Foundation.

Research Administration:  A third-party product, Key Solutions, was procured to support the management of research compliance and grants.  The first phase to support compliance will go live in September.  The second phase to support the handling of all research grants is in the requirements phases.

Graduate Admissions:  A third-party product, CollegeNet Admit, was procured to support the evaluation of Graduate School applications by academic departments.  Implementation is in progress.

Request to Recruit:  A new form and process is being created using ePAR technology to support the recruitment process in Academic Affairs.  Requirements and initial development have been completed and testing is in progress.  Go-live will be on October 3, 2018.

Course Directives and Waivers:  A new workflow process will be developed to support the submission of course directives and waivers for student academic programs.  Requirements are being defined.  This project is closely tied to the graduation application project.

Transfer Credit Permissions:  A new workflow project to support students requesting permission to take and transfer external credit is being launched.  Mapping of the existing process is in progress.  Once that is complete, requirements will be defined.

Mapcom Infrastructure Management System

Mapcom is a visual GIS mapping system that allows Telecom to catalog, manage, and plan all elements of the university's communication infrastructure. This includes copper, coax, and fiber optic cable, conduit pathways, and inside building wiring and equipment racks. Work began in March 2016 and after extensive verification for fit your use using data from a designated test area, the system was placed into production in June 2017. Data collection efforts are currently underway in the Bluestone and North Campus areas. The project is expected to run approximately 5 to 7 years before the entire outside plant will be in production.

Imaging Replacement

The university’s imaging system has reached end of life and a replacement system, Hyland’s OnBase enterprise content management was procured to replace it.  Work has completed to establish the technology infrastructure for the new solution.  The Office of Undergraduate Admissions was selected as the pilot office for this new system and they went live with OnBase in early September.  Work to has begun to implement the solution for the Office of the Registrar.  We will continue to convert all imaging customers to the new solution over the next few months.  Once all offices are converted to OnBase, additional functionality provided by the application will be explored and deployed as needed.

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