HelpDesk

HelpDesk Troubleshooting Center for Windows XP/VISTA Computers

Before getting started please view answers to the Frequently Asked Questions fielded by JMU's Computing HelpDesk. If you do not find what you need in the FAQ's, begin troubleshooting your computer problem by following Basic Computer Troubleshooting steps. If the problem is still unresolved after following those basic steps, please choose your specific problem from the list below and then follow the solutions in the order given until the problem is resolved:

• My computer will not start (won't boot up)
• My computer has become slow or frequently crashes
• My computer cannot connect to the internet
• My computer has a virus
• My computer will not print
• My computer problem is not listed here