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Information Technology Help Desk

Mon -Thu: 8:00am -9:00 pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

(when classes are in session)

Exceptions for the year

Information Technology Help Desk

IT Help Desk Troubleshooting Center for Windows 8/7/VISTA/XP Computers

Click here for Mac help

Before getting started please view answers to the Frequently Asked Questions fielded by JMU's IT Help Desk. If you do not find what you need in the FAQ's, begin troubleshooting your computer problem by following Basic Computer Troubleshooting steps. If the problem is still unresolved after following those basic steps, please choose your specific problem from the list below and then follow the solutions in the order given until the problem is resolved: