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Computing HelpDesk

Hours:
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)

Exceptions:
Follows JMU's schedule for inclement weather. 
Exceptions for Academic Year 2012-2013

Electronic ID (e-ID)

Electronic ID (e-ID) for access to MyMadison, Blackboard and more

  1. What is an e-ID?
  2. How and when do I obtain an e-ID?
  3. How do I know if my e-ID has been created?
  4. Whom should I contact if my e-ID has not been created yet?
  5. How do I activate my e-ID?
  6. I tried to activate my e-ID and received an error. What do I do?
  7. How often do I need to change my e-ID password?
  8. How and when is my e-ID disabled?
  9. What should I do prior to my e-ID being disabled upon graduation or leaving JMU?
  10. How do I know if my e-ID has been disabled?

1. What is an e-ID?

Your e-ID is automatically generated from the name on your social security card if you're an employee or from the name you submit on your admissions application if you're a student.   Your e-ID is typically the first six letters of your last name, followed by your first and middle initial. For instance, Dolley Payne Madison would be madisodp.  If someone has already been assigned that e-ID, yours will include at least one number.  

Your e-ID provides access to MyMadison, Blackboard, software downloads, JMU-Official wireless, authenticated web pages and much more. In addition, the employee e-ID provides access to log in to JMU Active Directory (JMUAD) joined Windows desktop computers, Exchange e-mail, and other specialized systems. 

Applicants:

  • Applicants will receive their e-ID in an email from Admissions welcoming them to JMU and directing them to activate this e-ID.

Students, Faculty, Staff and Affiliates: 

  • Students, faculty, staff and affiliates can find their e-ID in the Campus Directory either under the Students tab or the Faculty and Staff tab respectively. Your e-ID is the first part of your e-mail address before the @ symbol, so madisodp would be the e-ID in the example email address: madisodp@dukes.jmu.edu (for students) or madisodp@jmu.edu (for faculty, staff and affiliates).

 

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2. How and when do I obtain an e-ID?

  • e-IDs are created 3 times a day at approximately 2pm, 6pm, and 5am.
  • e-IDs are assigned and created automatically.
  • e-IDs are created based on your role below.  You can find your JMU e-ID, activate it and set a password through the Accounts Portal (see #5 below).

Applicants, Students, Faculty and Staff:

  • e-IDs are assigned and created automatically for applicants, students, faculty and staff members.
  • Applicants will be provided an e-ID when the application has been submitted and processed by JMU.  If the applicant has been admitted and pays their deposit, they will transition to a student status and will receive an e-mail to change their password.

Faculty and Staff:

  • Employees will have an e-ID created within 8 hours of their Payroll Action Request (PAR) form being processed by Payroll.

JMU Affiliates:

  • Individuals who are associated with the University, but not paid by the University, will not automatically receive an e-ID.
  • To be considered for a guest e-ID account, the department sponsoring the individual must follow the Affiliate process.

     

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3. How do I know if my e-ID has been created and is ready for activation? 

Applicants:

  • Applicants will receive an e-mail from Admissions welcoming them to JMU and directing them to activate their e-ID (see question #5 below).

 Faculty, Staff and Affiliates:

  • Faculty, staff and affiliates will see their name listed in the Campus Directory under the Faculty and Staff tab.  Your e-ID is the first part of your e-mail address before the @ symbol, so madisodp would be the e-ID in the e-mail address in the example madisodp@jmu.edu. 

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4. Whom should I contact if my e-ID has not been created yet?

  • Applicants
    • Applicants that have not received a Welcome e-mail, should contact the Admissions office to which they applied.
  • Faculty, Staff, Affiliates
    • Faculty, staff and affiliates should contact their department to be sure all their paperwork has been completed and submitted.

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5. How do I activate my e-ID?

Before you can use your e-ID, it must be activated in the Computing Accounts Portal.  Activation is typically done only once in your academic career or employment at JMU with a few exceptions for Applicants:

  • Applicants are sent an e-mail from the Admissions Office to activate their JMU e-ID and follow their application process in the MyMadison Applicant Center. 
  • Applicants activate their JMU e-ID one time through the Computing Accounts Portal under Option “a: Activate My JMU e-ID”.

  • If Admitted and Deposit is Paid:  Once you accept the admissions offer and pay your deposit, your status changes from Applicant to Student. When this happens you will receive an e-mail directing you to change your password.  You must change your password before accessing JMU computing resources.
    •  If you did not change your password when you received that e-mail, go to Accounts Portal and choose option “c. Log in: to change your password, secret question and more.”  Follow the link on the left hand navigation that says “e-ID Password/Secret Question” to complete this step.  
    • If you have forgotten your password, select option “b:  Reset a Forgotten or Expired e-ID Password,” and then select “a: Reset your password with the answer to your secret question.”

Faculty, Staff and Affiliates

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6. I tried to Activate my e-ID and received an error. What do I do?

When trying to activate your e-ID, you may get an error message, depending on the current state of your account.

  • “Your e-ID could not be found given the information you supplied. Please check that this information is correct and try again.”

      This can be caused by an error in the last name, birthdate, Social Security Number (SSN) or JMU supplied SSN, or your e-ID has not yet been created. Please verify that the information was entered correctly. If you continue to receive this error, please contact the JMU Computing HelpDesk for further assistance.

  • “Login or Lookup failed. Your account may already be activated.”
    • If you are currently affiliated with JMU or a student who has graduated from JMU (since 2005), you do not need to activate your e-ID and should continue to use your current e-ID and password.
    • If you do not know your e-ID password or you believe your password has expired, please go to the Accounts Portal and choose option “b:  Reset a Forgotten or Expired e-ID Password,” and then select “a: Reset your password with the answer to your secret question.”
    • If you do not remember your e-ID or the answer to your secret question, please contact the JMU Computing HelpDesk for further assistance.

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7. How often do I need to change my e-ID password?

The timeframe for password changes differs for Applicants from the rest of the JMU community as indicated below.  For additional informaiton about security awareness, password expiration notices, resets and lockouts, see the Password FAQs.

Applicants:

  • Applicants will not need to change their e-ID password. If admitted, you will be required to change your password after you pay your deposit. 

Students, Faculty, Staff, Affiliates, and Graduated students

  • Students, faculty, staff, affiliates, and graduated students (since December 2005) are required to change their password every 90 days.  An e-mail will be sent to their official JMU e-mail address prior to the expiration date that a password change is required.

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8.  How and when is my e-ID disabled?


Applicant Grace Period:

  • Applicants not admitted to JMU lose access approximately one week after the start of the semester for which they were denied admission.
   Student Grace Period:
  • Students leaving the university under an official "Leave of Absence" will retain their e-ID access according to the arrangements made with the Registrar's Office.
  • Students who leave the university in "good standing" will retain e-ID access for a 60-day grace period from their withdrawal date.
  • Graduating Students will:
    • Retain full e-ID access for an approximate 60-day grace period from the time their degrees are conferred.  Note: Actual disable date is 60 days after your degree is conferred; therefore, we list an approximate date of 60 days after graduation. Access to Blackboard and other resources will only remain active for approximately 60 days after graduation.
    • Retain e-ID and access to MyMadison indefinitely as long as they keep their password current by changing it through the Accounts Portal every 90 days. This provides ongoing access to MyMadison (for certain functions such as transcript requests).

Faculty and Staff Grace Period:

  • Faculty and staff who leave the university's employ will retain e-ID access to Active Directory linked accounts (desktop login, Exchange e-mail client (Outlook), wireless, network file storage) and Core systems (HR, FIN and SA) for a 15 day grace period.
  • Faculty and staff will retain e-ID access to other systems (Accounts Portal, MyMadison, Exchange via web client exchange.jmu.edu) for a 30-day grace period.
  • Adjunct faculty who leave the university's employ will retain e-ID access to Active Directory linked accounts (desktop login, Exchange e-mail client (Outlook), wireless, network file storage) and Core systems (HR, FIN and SA) for a 30-day grace period.
  • Adjunct faculty will retain e-ID access to other systems (Accounts Portal, Blackboard, MyMadison, Exchange via web client exchange.jmu.edu) for a 130-day grace period.

Affiliates Grace Period:

  • Affiliates lose e-ID access immediately upon termination.

Abnormal or Extreme Circumstances:

  • Anyone separating from JMU under abnormal or extreme circumstances may have their e-ID and other account(s) disabled immediately.

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9.  What should I do prior to my e-ID being disabled upon graduation or leaving JMU?

Graduated students:

  • Set up a secret question and answer in the Accounts Portal to allow you to reset your e-ID password anytime from anywhere.
  • Set up a question-answer, mobile phone number, and/or alternate e-mail address to allow you to reset your Live@edu (@dukes.jmu.edu) e-mail password anytime from anywhere.  Note: You must have at least two of these configured to reset your Live@edu password.
  • Print a copy of your unofficial transcript from MyMadison for your records (official copies can be obtained from the Registrar's office). Graduating students retain access to their unofficial transcripts indefinitely through MyMadison as long as they maintain their e-ID and password.
  • Ensure mailing addresses and telephone numbers are correct in MyMadison.

All JMU Faculty, Staff, and Affiliates:

  • Obtain a new e-mail account through another Internet Service Provider (ISP), such as Windows Live, Gmail, or Yahoo.
  • Send this new ISP e-mail address to all of your contacts and friends.
  • Change mailing list (Listserv) subscriptions to use your new e-mail address and unsubscribe from those you no longer wish to receive.
  • Forward any personal e-mails that you wish to retain from your JMU e-mail account to your new ISP e-mail address.

JMU Faculty and Staff:

  • Set up a secret question and answer in the Accounts Portal to allow you to reset your password anytime from anywhere during your grace period listed above.

JMU Faculty, staff and student employees:

  • Print copies of pay slips, leave, compensation, etc. for your records through MyMadison.

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10.  How do I know if my e-ID has been disabled?

Students, Faculty, Staff and Affiliates

  • As soon as your account is disabled, your information will no longer be available in the Campus Directory.

Graduated Students:

  • Graduated students' e-IDs will remain active as long as their password is kept current (changed every 90 days in the Accounts Portal), but their e-ID will not display in the Campus Directory after the 60 day grace period.

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