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Computing HelpDesk

Hours:
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)

Exceptions:
Follows JMU's schedule for inclement weather. 
Exceptions for Academic Year 2011-2012

Electronic ID (e-ID)

Electronic ID (e-ID) for access MyMadison, Blackboard and more

  1. What is an e-ID?
  2. How and when do I obtain an e-ID?
  3. How do I know if my e-ID has been created?
  4. Whom should I contact if my e-ID has not been created yet?
  5. How do I activate my e-ID?
  6. How often do I need to change my e-ID password?
  7. How can I change my e-ID if my name changes?
  8. How and when is my e-ID disabled?
  9. What should I do prior to my e-ID being disabled upon graduation or leaving JMU?
  10. How do I know if my e-ID has been disabled?

  1. What is an e-ID?

    Your electronic ID (e-ID) is automatically generated from your official name on your social security card if you're an employee or from the name you submit on your admissions application if you're a student. It is typically the first 6 characters of your last name, your first name initial and your middle initial (for instance Elmer P. Fudd would typically be fuddep). Your e-ID may have a number in it, if we have multiple people with the same 8 characters (zeros and ones will not be used). 

    Your e-ID gives you access to MyMadison, Blackboard, software downloads, Exchange e-mail (faculty and staff), authenticated web pages and much more. How your e-ID is created depends on your affiliation with JMU.



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  1. How and when do I obtain an e-ID?

    Students, Faculty and Staff:

    • e-IDs are assigned and created automatically for every registered student, as well as all faculty and staff members. 
    • You do not need to visit the HelpDesk to sign-up for an e-ID.
    • e-IDs are created automatically through data downloads from the Student and Human Resources' databases.
    • 3 times a day there is a download of information with all enrolled students and all employed faculty and staff members.
      • Students will be provided an e-ID within 8 hours of payment of their student deposit unless they pay the deposit via the Student Financial Services web site. This process takes approx. 4 days before the payment can be verified and posted.
      • Employees will be granted an e-ID within 8 hours of their PAR form being processed by Payroll.
      • Once the data is in the download (3 times per day 10am, 2:30pm and 11:00pm), the e-ID account is created within 8 hours. Data input on Friday afternoon will generate an e-ID account on Monday morning.  Note: The data is in the daily download if the employee's contract has already commenced or, if his or her contract starts within 60 days in the future.
    • Delays in this process may occur if major system upgrades are taking place, backlog of data entry in the Payroll Dept., PAR forms being returned at the last minute, or incomplete data on the PAR form.

    JMU Affiliates:

    • Individuals who are associated with the University, but not paid by the University, will not automatically receive an e-ID.
    • To be considered for a guest account, the department sponsoring the individual must complete and submit the JMU Affiliate Service Request Form to Payroll.


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  2. How do I know if my e-ID has been created?

    As soon as your account is created, you will be able to look up your e-ID on the Campus Directory.
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  3. Whom should I contact if my e-ID has not been created yet?

    • Faculty and staff should contact their department to be sure that all paperwork is complete.
    • Students should contact the Registrar's Office.


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  4. How do I activate my e-ID?

    Before you can use your e-ID account, it must be activated in the Computing Accounts Portal:
    • Choose Activate my e-ID.
    • You will enter your last name, date of birth and last four digits of your SSN.
    • Complete the mandatory security awareness training.
    • Select a new, secure password for your e-ID account.
    • This account and password are used to access MyMadison, Blackboard, authenticated web pages and other applications

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  5. How often do I need to change my e-ID password?



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  6. How can I change my e-ID if my name changes?

    If your name has changed on your social security card and you wish the change to reflect on your e-ID, please:
    • Visit the Registrar's Office (for students) or Payroll/Human Resources (for faculty and staff) with your new social security card to make the name change.
    • Those departments are responsible to e-mail the appropriate Information Technology staff to make the change.
    • The change will occur within two business days with a follow-up to you.


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  7. How and when is my e-ID disabled?

    Your e-ID account (which includes access to MyMadison, Blackboard, and other resources requiring e-ID login and password authentication) is disabled after a set grace period upon departure or graduation from JMU. The following covers typical grace periods for students, faculty, staff and affiliates. A more detailed chart of grace periods covering Affiliates, Continuing Education and other situations are provided in .pdf format.

    Note: Accounts that access other systems (Blackboard, web publishing, etc.) are also eligible to be disabled under the same conditions as listed for the e-ID. Note: If you published for a department on an official web server, only your account is removed, not the actual data.

    Student Grace Period:
    • Students leaving the university under an official "Leave of Absence" done via the Registrar's Office will retain their e-ID access according to the arrangements made with the Registrar's Office.
    • Students who leave the university in "good standing" (as defined by the university catalog) will retain e-ID access for a 60 day grace period from their withdrawal date
    • Graduating Students will:
      • Retain full e-ID access to MyMadison for an approximate 60 day grace period from the time your degree is conferred.

      • Retain e-ID and access to MyMadison indefinitely as long as you keep your password current by changing it through the Accounts Portal every 90 days. This provides ongoing access to MyMadison (for certain functions such as transcripts).

      • Note: Actual disable date is 60 days after your degree is conferred; therefore, we list an approximate date of 60 days after graduation. Access to Blackboard and other resources will only remain active for approximately 60 days after graduation.

    Faculty and Staff Grace Period:
    • Faculty and staff who leave the university's employ will retain e-ID access for a 30 day grace period.
    • The exception is adjunct faculty who maintain e-ID access for a 120 day grace period.

    Affiliates Grace Period:
    • Affiliates lose e-ID access immediately upon termination.

    Abnormal or Extreme Circumstances:
    • Anyone separating from JMU under abnormal or extreme circumstances may have their e-ID and other account(s) disabled immediately.


  8. What should I do prior to my e-ID being disabled upon graduation or leaving JMU?

    All JMU Faculty, Staff, and Affiliates:
    • Obtain a new e-mail account through another Internet Service Provider (ISP), such as Windows Live, Gmail, or Yahoo.
    • Send this new ISP e-mail address to all of your contacts and friends.
    • Change mailing list (Listserv) subscriptions to use your new e-mail address and unsubscribe from those you no longer wish to receive.
    • Forward any existing e-mail in your JMU e-mail account that you wish to retain to your new ISP e-mail address.


    JMU Faculty and Staff:
    • Setup a secret question and answer in the Accounts Portal to allow you to reset your password anytime from anywhere during your grace period listed above.


    JMU Faculty, staff and student employees:
    • Print copies of pay slips, leave, compensation, etc. for their records through MyMadison.


    JMU Graduated students:
    • Setup a secret question and answer in the Accounts Portal to allow you to reset your e-ID password anytime from anywhere indefinitely.
    • Setup a question/answer and alternate e-mail address. Both a question/answer and alternate e-mail address are required in your Live@edu account (@dukes.jmu.edu) to allow you to reset your Windows Live ID password anytime from anywhere.
    • Print a copy of your unofficial transcript from MyMadison for your records (official copies can be obtained from the Registrar's office). Graduating students have access to their transcripts indefinitely through MyMadison as long as they maintain their e-ID and password.
    • Ensure mailing addresses and telephone numbers are correct in MyMadison.



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  9. How do I know if my e-ID has been disabled?

    As soon as your account is disabled, your electronic information will no longer be available on the Find JMU People search, the JMU Online Directory. Graduating students' e-IDs will remain active as long as their password is maintained in the Accounts Portal, but their e-ID will not display in the Find JMU People search

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