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(when classes are in session)

Exceptions for the summer and academic year


Dukes E-mail

 Frequently Asked Questions

  1. When will the upgrade to the latest Microsoft e-mail service take place?
    Dukes e-mail accounts will be updated to the latest Microsoft e-mail release on July 23-27, 2013. Check System Alerts during this timeframe for the upgrade status.

    An initial upgrade e-mail message was sent on July 10th to all students and Alumni (graduates as of Dec. 2005) who have a JMU Dukes e-mail account.  No Dukes e-mail accounts will be created for new students during the upgrade window of July 23-27th.
  1. What will happen to my existing e-mail account?
    After the upgrade you will have two separate accounts (a Dukes account and a SkyDrive account – see below), with the same user name (e-ID@dukes.jmu.edu) and password that you currently use to access Dukes email. You will have the ability to change the password for each account.

    • Dukes account:

      * This account gives you access to your JMU Dukes email, calendar and global address list (GAL).
      * JMU Information Technology will administer this account.
      * The JMU Computing HelpDesk can assist you with resetting this password.
      * To access this account go to http://dukes.jmu.edu.
      * Mobile device and email client configurations will not change.

    • SkyDrive account:

      * This personal account gives you access to all your existing SkyDrive content and Messenger contacts.
      * This account does not include email.
      * Any files that you had stored in your SkyDrive account will be moved to this account.
      * JMU will no longer administer this account. The JMU Computing HelpDesk cannot reset the password for you.
      * To access this account and to reset your SkyDrive password go to http://skydrive.live.com.

  2. I already had forwarding set in my Dukes account to Gmail or another service. Will the forwarding stay in place with this upgrade?
    Yes. All forwarding will stay in place.


  3. Do I still have access to files that I saved in my SkyDrive account?
    Yes, all the files from your SkyDrive account are available in your new SkyDrive account. You will login with your Dukes e-ID and password to http://skydrive.jmu.edu.


  4. I did not save files to SkyDrive before the upgrade.  Will I still receive a SkyDrive account with the upgrade?
    Yes, all students who have JMU e-mail accounts prior to the upgrade on July 23, 2013 will have a separate personal SkyDrive account regardless of whether or not they saved any files in their former e-mail SkyDrive account. New student e-mail accounts created July 23, 2013 and forward will not have a personal SkyDrive account automatically created for them, but those students can request this service through Microsoft.

  5. What happens if I change and forget my SkyDrive account password?
    During the upgrade your SkyDrive account was created with your Dukes account name and password. If you change your SkyDrive password and forget it, please visit the SkyDrive login site http://skydrive.jmu.edu for a password reset.