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Information Technology Help Desk

Operational Hours and Exceptions

JMU Email

Information Technology provides email services to the entire JMU community. An email account and mailbox is created for you automatically upon your affiliation with JMU. Official electronic communications will be sent to your JMU email account. 
  • JMU's Electronic Messaging Policy 1209 - sets forth responsibilities and principles that shall direct the use of JMU's electronic messaging systems
  • Request Bulk email - For communications with students or employees, use bulk email to send information electronically for campus mailings. FAQ’s about the bulk email process are also available. 
  • Request a Listserv - JMU sponsored or affiliated groups or individuals may request a listserv to maintain large email address lists for JMU business or academic purposes
  • Questions? Contact the Information Technology Help Desk online or at 540-568-3555

Students and Alumni

STUDENTS: Forgot your Dukes email password? No problem! You can reset it through MyMadison on the MyAccounts tab. Look for the "Dukes Email Password" section.  Please DO NOT click the  "Can't Access Your Account?"  link on the Dukes Office 365 login page. 

Dukes Email

  • Set up your JMU Dukes email account
  • Login to your Dukes email account
  • Forgot your Dukes email password? Reset it through MyMadison on the MyAccounts tab. Look for the "Dukes Email Password" section, click "Get Temporary Password", login to your Dukes email with the temporary password, then use the temporary password in the "Old Password" box on the change password screen.
  • Dukes email Frequently Asked Questions - answers to frequently asked questions
  • Connecting to Dukes Email - from a mobile device

Faculty and Staff