You’re on a team, but do you know the best ways to communicate as a member of a team?

This certificate series has 3 sessions that build skills using assigned roles and goals from communication within the team where the norms are established, to communication among teams, and finishes with communication during stressful situations. 

Total Workshop Time: 3-3 Hour Sessions (Total of 9 Hours)


Session 1: Within the Team Communication (TD2228)

After practicing the 6 guidelines for effective team communication, each person is given a role to play on the team and the team plans and creates a new toy for the company. Objectives for the session are:

  • Identify communication behaviors that don't work
  • Understand the value of positive communication
  • Practice communication situations
  • Develop an action plan to apply effective communication concepts

Prerequisites:  None


Session 2: Among Teams Communication (TD2229)

Cross functional groups must mesh their varying goals and job functions to produce the desired results of the current situation while continuing to directly support the mission of the university. In this session participants continue the journey at the toy company but the emphasis is on working with another department. Objectives for the session are:

  • Identify the need to negotiate communication norms across teams
  • See how shared needs and shared goals improves results
  • Consider the value of information networks
  • Develop an action plan to communicate across groups/departments

Prerequisites:  TD2228


Session 3: Communication During Organizational Stress (TD2230)

Organizational stress is constant and makes good communication more challenging. By this point in the series, participants have the personal and cross-team communication skills confidently in practice. This session adds stressful events to the normal toy company model to provide opportunities to strengthen and expand communication skills. Objectives for the session are:

  • Identify key communication behaviors to use during stressful times
  • Practice appropriate methods to send messages
  • Deepen understanding of the core communication skills
  • Self-assess the impact of stress on personal communication skills

Prerequisites:  TD2228 & TD2229


Certificates will be awarded at the completion of the series.

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